Quality Plumbing of Gainesville

Gary G.

Called for emergency work after 5pm and the woman answering the phone asked """"Are you sure this can't wait until tomorrow? The technician will have to drive from ______"""" I said I would call another service and she said """"ok"""" and hung up.

Susan S.

Did not show up for appointment, has still not gotten back to me. Took off work only to be stood up. ridiculous.

Julie M.

If by on time guarantee they mean call when they are supposed to be there to tell you they will be an hour late, then sure, they have a wonderful on time guarantee.

Joe T.

They installed my new dishwasher from Lowes and damaged my new countertop. Then they proceeded to lie and say it was already like that so I wasnt able to be reimbursed for the damage they caused. Their plumbers are dishonest and wont own up to when they make mistakes. This is the 2nd review Ive had to post because they somehow had the first one taken off their site.

Joe B.

Many thanks to Quality Plumbing and their management decision to make things right to fix my plumbing issues. I have a great appreciation for the job they did as well as their follow up.

Nicole B.

WHAT A JOKE OF A COMPANY. Had an appointment arranged for today from 2-4 for dryer vent/tube cleaning which my landlord had called and asked them about multiple times and I had called to make the appointment and even gave the woman more info on the dryer tubing. Wait around from 2-3:30 today (on my birthday and only afternoon off ever) to get a call from this woman saying """"I'm sorry I just realized we don't service dryer vents"""". Excuse me? This thought JUST came to you after we have been in contact multiple times over the past 2 weeks. And you are going to have this epiphany 30 minutes before the end of the service window that I'm waiting for them to arrive? What a complete joke of a business. Someone is doing something way wrong here. If you want incompetent people to talk to and arrange appointments with and wait around for - call them!

Bill C.

Quality Plumbing took great care of us this week, after another plumber didn't show up for an appointment. Dave was polite, answered all of my questions, worked fast, and cleaned up after himself. I really appreciated all of that. And the price ended up being less than I expected. We'll be regular customers now!

Tim D.

Don't use them!! I used them in the past and they were great! Not sure what happened??! I had them out for a leak, they busted a pipe drilling charged me for the repair, then the other side of my house started backing up with water, the on- call person said to call the office the next day for an appointment the service personnel are not friendly AT ALL, she said they would need to start over and this was not covered from the warranty on Friday; I have more water now in my house than I had when I started with them! I told her to cancel my request I will find someone else. This was a waste of $339!

Aimee S.

We called Quality Plumbing because of the great reviews they have on Google for an estimate on our bathroom remodel. Our first call was made on July 15, 2015 and on July 17, 2015 John Boswell a Service Estimator came out after speaking with my wife he said he would get back to us by July 21, 2015 with an estimate. On July 22 after not receiving a call my wife called him and he said he had not heard back from his tile guy and would get back to us soon. We waited another week and no response at all. So then my wife called and spoke with the owner Bryan Nazworth who stated that is not the way we do business. He said he would handle it personally and came out himself and measured everything. As of this date August 10, 2015 we have still not received an estimate of any kind at all. My wife probably called at least 6 to 8 times in an attempt to get an estimate from this company. To say we were very disappointed in the lack of customer service we received would be an understatement. I would not recommend this company based on our experience to anybody. our review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Sherri R D.

Called Quality Plumbing to come out and give me an estimate on some work I needed done on my home. The lady on the phone set up a Monday 12-2pm. window in which they would show up. They never showed up or called so at 2:30pm I called backed and the lady on the phone didn't seem to care. Her response was """"Do you want to set up another appointment this week or next week."""" Couldn't believe I was hearing this from her. Never I'm sorry or let me see what happened! Never again!