Quality First Service Group

Richard S.

Hot water heater expansion valve was leaking. Plumber arrived outside the 2 hour window so trip charge reduced from $45 to $20. He determined the house pressure was too high & pressure reducer had to be replaced for $475. We inquired if the pressure reducer could be adjusted. He insisted it had to be replaced & refused to attempt to adjust the pressure reducer. We said no on replacing the pressure reducer. The expansion valve had to be replaced for $349. We agreed. The plumber did not have the right parts to fix or replace the expansion valve so he left & returned the next day (and was on time). During the interval we reduced the house pressure using a $10 gauge from Home Depot & pliers. It was as simple as turning a lock nut and then the adjustment nut to the left several turns. It easily went from 90 to 50. The plumber did fix the leaking expansion valve by replacing it with an expansion tank for a total of $319 + $20 trip charge. Problem solved.
Well, almost.
Plumber failed to equalize the expansion tank with the house pressure as recommended by the manufacturer. He left the tank pressure at 40 psi. We were able to increase the expansion tank pressure to 50 to match the house pressure. Also, expansion tank was installed at 45 degree angle so it may require additional support . We received no instructions or warranty on the new expansion tank.
We did express some of our concerns to Quality First during a courtesy follow up call initiated by Quality First. Wayne was supposed to check back with us, but he did not.

Khai Ren Q.

Needed my shower valved to be replaced. Didn't do that right the first time, but called the company and they sent the plumber back for free (I paid a lot for the first time) but then at the end, the shower handled was installed at the reversed direction.

I ended up calling my own handyman at that point to just change the direction.

Theresa M.

When the first company I hired did not show timely, I called Quality First. Paul arrived within the hour and took care of my low water flow quickly. Paul has worked in our building before and is always polite and gets the job done.

Lynda J.

I called Quality First to shut off the main water valve to my home after two previous plumbers tried and failed. Unlike the other plumbers, Paul, from Quality First, did not give up. He was determined to find the shut-off valve, which was buried deep in the ground and covered with dirt. He then replaced the main valve inside my house. He was a true professional and a joy to work with. Quality First will be my first call from now on.

Marc P.

Wow, I'm astonished at what happened today. Let me start by saying that the actual work they did seems fine. They were here for under two hours and the problem is fixed.

My issue is with their manner of doing business. My water heater broke, and I replaced it myself last night, only to find that the two lines coming into it were not reusable, so I needed a plumber to finish that small part (replacing two 18"" pieces of flexible pipe). Since we have two water heaters, I also asked about the cost of installing four in-line valves, so I could shut off one heater if this ever happened again. Here's what happened:

Initial quote: $268 PER VALVE ($1,072 total), and for the two hoses, the charge to install a new water heater was $790, but since I'd done ""some"" work (really everything but the last half hour), he'd take $100 off, so $690. I told him no thanks, I'd pay the $45 trip charge, and I'd find someone else.

Revised quote: He asked me if there was a price I had in mind, and after about fifteen seconds of discussion, the $1,072 dropped to $360, and the $690 dropped to $265. So the price dropped 65% almost instantly.

We live in Castle Pines Village, so perhaps he was just thinking I wouldn't mind whatever price. But I found that approach to be exceptionally unappealing. And they had been here before, and had a left a ""free trip charge"" coupon and sticker on the water heaters. As we were wrapping up and (I think) he noticed the coupon in my hand, he said he needed to waive the trip charge because he saw the sticker on the heater. I'm suspecting that he wouldn't have done so had he not seen the identical coupon in my hand.

The guy was nice enough, and he fixed the problem, but I found the company's pricing strategy to be distasteful. We won't be using them again.

If you use them, start by rejecting their suggested price and countering with a number that's about 25% of their price, and go from there. You'll save yourself a ton of money.

Sheeva T.

I recently discovered my newly purchased condo had major problems with the heating units and a nasty leak. We called Quality First and they took awesome care of us. Chris was our savior. He needs to add a T at the end of his name. Not only was he very kind and polite, but he was extremely knowledgable and did a great job educating us on our heating system. He worked with us until all of our problems were fixed. We had an awesome experience thanks to these guys!! I highly recommend Chris and the crew!!

Callie K.

I was very satisfied with our call that we had put into Quality First Plumbing! We had a small flood due to a old dishwasher that we had to replace and Jacob came out promptly and helped us securely install the new dishwasher. He replaced an old copper water pipe that was poorly put on the old dishwasher and put in a new valve! He was very fast and efficient in his work and very professional. I will be recommending this local, family owned company to all who need a professional and caring plumber for a service in their home! Turned my stress into a sigh of relief. Thank You! Highly recommended!

Daniel N.

I had to pay $270 to have them change a toilet flapper - that's pretty excessive for a $6 part and less than 30 minutes of work. Make sure you get some other quotes before you hire these guys.

Alexander P.

Update: the president of the company sent out a team to finish all the paperwork needed for the rebate. Very happy and glad the company resolved so quickly to fix this.

Ronald B.

If you want to pay 199.00 hr. charged me 445.00 for 1.5 hr's work would never hire again. 1.5 hrs late.