Quality First Service Group

Lynda J.

I called Quality First to shut off the main water valve to my home after two previous plumbers tried and failed. Unlike the other plumbers, Paul, from Quality First, did not give up. He was determined to find the shut-off valve, which was buried deep in the ground and covered with dirt. He then replaced the main valve inside my house. He was a true professional and a joy to work with. Quality First will be my first call from now on.

Marc P.

Wow, I'm astonished at what happened today. Let me start by saying that the actual work they did seems fine. They were here for under two hours and the problem is fixed.

My issue is with their manner of doing business. My water heater broke, and I replaced it myself last night, only to find that the two lines coming into it were not reusable, so I needed a plumber to finish that small part (replacing two 18"" pieces of flexible pipe). Since we have two water heaters, I also asked about the cost of installing four in-line valves, so I could shut off one heater if this ever happened again. Here's what happened:

Initial quote: $268 PER VALVE ($1,072 total), and for the two hoses, the charge to install a new water heater was $790, but since I'd done ""some"" work (really everything but the last half hour), he'd take $100 off, so $690. I told him no thanks, I'd pay the $45 trip charge, and I'd find someone else.

Revised quote: He asked me if there was a price I had in mind, and after about fifteen seconds of discussion, the $1,072 dropped to $360, and the $690 dropped to $265. So the price dropped 65% almost instantly.

We live in Castle Pines Village, so perhaps he was just thinking I wouldn't mind whatever price. But I found that approach to be exceptionally unappealing. And they had been here before, and had a left a ""free trip charge"" coupon and sticker on the water heaters. As we were wrapping up and (I think) he noticed the coupon in my hand, he said he needed to waive the trip charge because he saw the sticker on the heater. I'm suspecting that he wouldn't have done so had he not seen the identical coupon in my hand.

The guy was nice enough, and he fixed the problem, but I found the company's pricing strategy to be distasteful. We won't be using them again.

If you use them, start by rejecting their suggested price and countering with a number that's about 25% of their price, and go from there. You'll save yourself a ton of money.

Sheeva T.

I recently discovered my newly purchased condo had major problems with the heating units and a nasty leak. We called Quality First and they took awesome care of us. Chris was our savior. He needs to add a T at the end of his name. Not only was he very kind and polite, but he was extremely knowledgable and did a great job educating us on our heating system. He worked with us until all of our problems were fixed. We had an awesome experience thanks to these guys!! I highly recommend Chris and the crew!!

Callie K.

I was very satisfied with our call that we had put into Quality First Plumbing! We had a small flood due to a old dishwasher that we had to replace and Jacob came out promptly and helped us securely install the new dishwasher. He replaced an old copper water pipe that was poorly put on the old dishwasher and put in a new valve! He was very fast and efficient in his work and very professional. I will be recommending this local, family owned company to all who need a professional and caring plumber for a service in their home! Turned my stress into a sigh of relief. Thank You! Highly recommended!

Daniel N.

I had to pay $270 to have them change a toilet flapper - that's pretty excessive for a $6 part and less than 30 minutes of work. Make sure you get some other quotes before you hire these guys.

Alexander P.

Update: the president of the company sent out a team to finish all the paperwork needed for the rebate. Very happy and glad the company resolved so quickly to fix this.

Ronald B.

If you want to pay 199.00 hr. charged me 445.00 for 1.5 hr's work would never hire again. 1.5 hrs late.

Kate B.

I have used these guys countless number of times. As a property manager with over 3000 clients it is good to have a contractor you can count on to be honest and get the job done right the first time. I highly recommend them, they are the only company I use now.

Arad D.

Took advantage of my elderly parents! I spoke with the owner Howard, he just defended his $4500 bill and offered no help or solution.They dug up the concrete to ""Fix the problem"" after a previous company had said the issue was between the wall. They billed for all the work even though it was not diagnosed by them correctly. They bill you for their incompetence!


Be very carful DO NOT LET YOUR ELDERLY PARENTS DEAL WITH THEM!

Karin F.

Well, I learned my lesson. DO NOT USE the TeamDaveLogan website to find your contractors based on price. Dave Logan only checks for licenses, BBB rating, insurance, etc but not price. So, if I have to do the most important part of the job myself, get best pricing, might as well do the rest cause as I found out, the Dave Logan site clearly does not list all of the best contractors; just the one that pay to be on his website. Yes, they did a good job; showed up on time; they were respectful - basically; they did their job!! But what a whopping bill I got! The average price to replace a 50Gallon tank is from $900 - $1200 - I was charged over $1700!!! Stay away from this company and if you use the Dave Logan site, try to get quotes on the phone.