Puma's Plumbing

Tripp G.

Unprofessional customer service. I regret trying to wait a week for an appointment to replace a hot water heater. Still don't have an appointment. Each employee is uncertain of when the plumber will contact me. They behave as though this is normal behavior. They leave me with an uneasy feeling about their service quality. Not recommended... And, they work for Lowes.

Amy J.

Bad service. They came out through my warranty company. Charged me $100 and never fixed the problem. Then wouldn't answer my calls.

Lindsey K.

I purchased a gas range from Lowes in the morning and paid $135 to have it installed. In the afternoon Mary from Puma left a message saying call back they were doing my install and we needed to schedule a delivery date and time. I called back within 20 mins but no one picked up so I left a message. Did not get a return call the rest of the day. Left three more messages over the following two days, each time stressing that I'd really like my new gas range and please call me ASAP. No response. Finally went back to Lowes on day 4 and it was my pleasure to cancel the install and get a refund. Found a local plumber who will do the gas hookup for 1/2 the price and is coming right away after delivery. Why Lowes isn't embarrassed by this totally unprofessional company and keeps using them for installs makes absolutely no sense.

James M.

These people are con artists, they came into our home on a claim from our home warranty and the guy told me he was really into pleasing his customers and that he was going to get the repairs done before Christmas, well long story short he took $100 dollars from us and never turned in any documentation. Please don't trust this company I would not trust them to take my trash out .

Irene W.

Had a home warranty claim filed with them. Took a week for them to come out to look at the issue. Then they failed to file the paperwork with the warranty company for another week. Then when the warranty company tried to get in contact with them, they did not respond and became difficult to get in touch with.

There are many other electricians to use besides this company. Do not waste your time because they won't give you theirs.

John K.

Super service! My gas line rotted through and I had 3 estimates done to replace the line. Puma's was 3 times LESS than Roto-Rooter and 8 times LESS than another company! They were efficient, professional, and left my yard looking fantastic! They didn't use a bulldozer or backhoe to dig up the small line, like another utility company did. The area is very small and very nicely put back together. When summer hits, you won't even be able to notice it! I HIGHLY recommend them!!!

Kathleen K.

Very unreliable service. Will not follow through with scheduled appointments, so I would caution anyone on a tight timeline from engaging services.

Tommy P.

Ask for Brandon Gendron. Very knowledgeable and does excellent work. Honest, reasonable pricing. Reliable, gets the job done right.

Carol H.

if I could, I would give them a zero. not dependable, very slow to respond and takes days to get things done.

I would not recommend them.

Debbi O.

tried to use this company for an oven installation who was contracted through Lowes. They caused unprofessionalism and arguments on their first visit with us to measure our cabinet space for an electric double wall oven. Had to demand they leave my house. I contacted the owner who then came out and professionally measured but then turned around and told Lowes they did not want to install for us for fear they would not meet our expectations. Wasn't sure why they wasted our time measuring if they weren't going to do the work. Very frustrating and irritating. Will not use this company for anything else ever again. I do not recommend you use them and if you do, expect unprofessionalism, rudeness, frustration, and your time wasted.