Puget Sound Plumbing And Heating

Richard W.

Avoid this outfit!!! Bear with me. I had a downstairs water leak. They did the camera inspection and the plumber showed me the break in the line and explained why the water was showing up on the surface of the tile. He recommended a new 8-10 ft replacement line which would require breaking out the tile floor. Job would be one day and his estimate was over $12,000!!!! I got two other inspections and both indicated that there was NO break in that line at all. It was determined that the water leak was from the UP STAIRS kitchen sink drain line!!! At best this was a very bad misdiagnosis and at worst something more calculated and VERY suspicious!!!

AVOID-AVOID-AVOID

Crystal N.

What a waste of time. I waited 45 mins before walking down the block to get some food. I got a miss call from Ryan and called him back after 2 mins and 43 seconds, I checked caller log. Ryan stated that the installer left because he had another appointment. Why schedule a time when you are already booked with somebody else? They expect us to give them 2 hrs, but they can't give us 5 mins.

I decided to give them another chance. The second day, I waited 1 hr but never got a call from anybody, so I decided to call Ryan. He kept saying that the installer was working somewhere and don't know when he will be done. Again, why give us the 2hrs window when you can't make it? Ryan said he will call to check and will call me back after. I waited 25 mins but never got a call back, so I gave Ryan a call. He stated that the installer is still at another and don't know if he can make it or not.
I told Ryan to cancel my appointment and I don't to reschedule. Ryan became rude and said ""well, you weren't there yesterday"". Really, Ryan? What horrible customer service!!!! Safe you're money and time, do NOT call them.

jess f.

These folks showed up on time (good) but completely wasted my time faffing about with my broken gas furnace. They said it was just ""throwing lots of error codes"" and ""it would be too many parts to fix it"" and refused to elaborate on what the errors actually were. Then they left without telling me and emailed me a quote for a furnace replacement. If I'd known they weren't even going to bother diagnosing the issue, I would have scheduled a number of other people the same day for a last minute repair. Ridiculous.

J K.

If I could give them NEGATIVE 5 stars I would. This is a long overdue review but I had Puget Sound Plumbing come out to check my AC before it got too hot in the summer and to fix the thermostat on my heater. The guy who showed up didn't know anything and claimed my AC worked fine (which we later found out was untrue; it was out of freon so didn't blow cold air which we didn't know until we tried to use it a few months later) and that he couldn't do anything about my heater because I didn't have the user manual, and then just tried to sell me their heating system. Then to top it all off he CHARGED ME $108 (incl tax) AFTER HAVING DONE ABSOLUTELY NOTHING because they charge $99 to come out. TOTAL SCAM!! Wasted my time and took my money. I really wish I had read the Yelp reviews before I called but got a flyer and it seemed ok and local so decided to give them a try. Bad mistake.

Xiao Z.

Well, I got a leaking bathroom tub and called them, they did finished the job on the second day, but is extremely expensive and left a big hole on my wall when they leave. The technician claims that the he needs to replace the whole valve system (which I still have concern right now because it is only a 7 years old house), open a big hole on my wall and billed me $1,500 for three hours of work.

Up to here it is expensive but not unacceptable, but at the end of the work the technician says that he is not an expert of fixing walls, and I need to pay him extra to cover the wall he broke, and he cannot guarantee that it will look the same as before! If I pay $1500 for a leaking tub I would expect the work to be done in perfect quality, not a half-way done project.

Jan D.

Beware of ""flat-rate"" charges that are highly inflated!

I needed some non-emergency plumbing work so I consulted Angie's List/HomeAdvisor for a quote. Puget Sound Heating & Plumbing called very promptly after I submitted my online request and they offered a free consultation.

The plumber came out and quoted me ""flat-rate"" costs from ""a book"". When I told him that the prices were outrageous (e.g $700 to install pop-up assemblies in two sinks!), he asked me how much I'd expected to spend. When I told him that I'd expected to pay 25% of that price, he said he'd talk to his manager who likely would be able to provide a discount. Eww - felt as if I were being totally gouged so, needless to say, I did not hire them!!

Give them 5 stars for prompt response time and -1 star for business practices!

Emily W.

I was very satisfied with my experience with Puget Sound P. and H. The lady who answered the phone was easy to communicate with and the technician that came to do the estimate, Jordan was pleasant and professional. I liked the fact he had an apprentice with him, the world needs more reputable plumbers and teaching someone else adds to your workload, so good job Jordan for being the mentor. I did get a second estimate but went with Jordan for the job even though his estimate was higher. Having already paid $99.oo for the first visit was an incentive to have them come back but Jordan's attitude and the company's high level of communication won me over. They replaced the broken item and were done in a timely fashion. They were quiet and tidy and I would call them again next time I need a plumber or heating professional.

Csaba S.

Complete scam artists. Came out, could not fix a leaking faucet, told me that they have to take it in with them and quoted $700. What a joke. I think they are in the business of coming out, collecting the $95 and not doing any work. And their attitude! Smirking, condescending. Avoid these people at all cost.

Tara R.

They clearly didn't know how to repair my hot water heater and essentially said if it didn't have a control panel that gave them a code they could look up online, they had to replace it, for over $6000. First, I can buy a new tankless heater for $1000 at Home Depot rather than the $5000 unit I was quoted, and second, lack of knowledge doesn't mean you just replace because it's easier. Just tell me you don't know how to repair it. I found someone else that did the repair that same day, in less than 30 minutes, and for $250. I now have hot water, and I know who not to call in the future.

Sonja M.

If I could give zero stars I would. Service was promised between 2-4 for a plumbing issue- main line clog. I phone at 4 when no one showed. I was told then someone could come between 5-7. When they came they didn't have the correct equipment to unclog the line. I called to express my concern and was yelled at by the receptionist. They came back the following day and wanted to charge roughly $1,500 to snake the line. This included $220.55 to take off the toilet and put it back on. I said the last company had to get on the rough to snake the drain they said they would not do that. I told them to leave and called someone else who fixed it for $360.