Puget Sound Plumbing And Heating

Willow H.

Called them in a pinch a few months ago. The guy didn't know what he was doing and was rude. Charged me $350 to tell me to call an electrician and left me with no running water. I at least had cold water prior to the rip off. All pregnant women need flushing toilets! I will never call them again!

Maitoka H.

Wow, what a rip off. Thankfully we got some more estimates, which saved us over $1,500! Although we had used them before, we hadn't had a comparison.

For starters, they charge a dispatch fee of $99, whereas others came out free of charge.
Then they claimed that the water tank (which is not even 6 years old) should be replaced, because the connections were corroded so a replacement of the elements would only be a temporary fix. This evaluation took only about 2 minutes.

Turns out the tank is perfectly fine and the parts only rusty (which is normal) but not corroded. Furthermore, other companies would have charged us only about half for a water tank replacement and also only half for the replacement of the elements only. And then finding out the total relacement is not necessary leaves me speechless. What crooks!

Lucas S.

I have never felt so ripped-off in my entire life!!! First of all you better get it in writing if you want a free estimate. I scheduled an appointment for them to install an under the sink water-filter (Apec) they arrived over 4 hours late, and told me it would cost over $1,100.00 to install it. I was in shock because others will install the same unite for $200.00 - $250.00. They arrived after 6:00pm and I think they wanted to go home so they wrote an unbelievably high estimate, knowing I wouldn't accept it and made me pay them $100.00 for the four minutes they were in my house. I attempted to talk to a manager or owner the next day about what had happened and was told they weren't available and would call me back. They never called me back!

Yvonne K.

Do NOT use this company! I got their name from ServPro and since our horrible experience, they have apologized for referring us to them. Buyer beware! They over-charge and then, in our case, the work wasn't even done correctly. We had a leak from our shower when a pipe broke and they charged us $1850 to fix it but then when the drywall worker came to finish the repair, he found it was still leaking a little. Shotty work at a ridiculous price. We will never use them again and will tell everyone we know to go elsewhere for their plumbing needs.

Eric H.

If I could give less stars I would. They were an absolute rip off. They (Adam was service tech with other guy) did three hours worth of work and charged me $4,159.91 to fix a leaking union on my water main. Is plumbing job worth more than $1,000 an hour?
If you don't want to get ripped off, find someone else. They were able to come out within a few days, I'm guessing because they done have enough work because they cheat you. Wait the few extra days for someone who won't charge you $1,000+ an hour.
Update:
They called me and offered to give me $100 to remove my review. I told them they overcharged me $2,000 and they want me to not warn people for $100? You decide if this is a company you want to hire.

Lori B.

Buyer beware. This company did show to our emergency water leak within two hours. After the diagnosis they got out their book to give me the rates. The rate for a pipe in between floors (and having to open the ceiling) was 721.00 per three feet for parts and labor. They fixed that leak but noticed more water dripping and opened another 3 feet of ceiling for another 721.00 for parts and labor.. Additionally they added 540.00 for labor so I questioned the 3 separate charges for labor and was told the 540.00 was for the liability from having to go up and down a ladder. That job cost over 2000.00. I then asked if WA State created the rate book for all plumbers and they said no, it was their company's book. They had come 2 days prior and fixed a broken wax seal around the toilet directly above the leak. That cost 680.00. Putting this job up at 2800.00. I had asked the office to review a part credit back for the first repair as that did not fix the problem and was told that the first tech told my husband that he would fix the toilet but the ceiling should be opened to look, but my husband refused to have it opened. The exchange of words was that this wax seal should fix the problem but if it didn't they would have to come back and open the ceiling. It was never about us refusing, but hoping the wax seal was the fix. I never did get a call regarding a partial credit.

Clarence L.

Had them install my bathroom vanity fixture and replaced the waterlines for the sink and the toilet. $1200. I felt that it was WAY over priced but I needed it done because i hurt my back and could not do it myself. After it was done, and $1200 later, the toilet leaked and I fixed it myself.

Was talking to a neighbor and his friend. Just so happened his friend was a plumber. I told him how much I was charged for the two jobs and he rolled his eyes and said, ""I do not know how people like that can sleep at night!"" He said that on the high end, he would have charged not more than $400 including parts.

Lesson learned, but at least I found an ""honest"" plumber that i can call in the future.

Vinay D.

I was completely ripped off by this company. Twice for the same job and $ 1200 each time in a span of 5 days. I did not shop around because my tenant was inconvenienced. And this is beyond robbery.
My neighbor was also quoted the same amount by the same artists but he got the job done for $ 300; and by a Mercer Island based company!
Fry in hell! Never see me again for ANY reason!! God bless your utterly sorry soul. Deal with it.

Bob G.

Hired this company to replace 2 water supply valves for my washing machine. I called them on a Saturday. They arrived promptly and there work was done well, however I was charged $794 for a job that took a little over an hour and a half. I wish I had spent a little more time and looked at the other reviews here before calling them. I feel I was ripped off and will definitely not recommend this company to anyone! Costly lesson learned!

Eric G.

So I picked the wrong profession. I should have been a plumber. I called PSP to remove and install my dishwasher and replace the valve which was leaking. $100 dollars just to show up and give me an estimate which would go towards the repair cost... So basically you are committed at that point to them because what are you going to do call 5 companies to get the best price and spend $500 doing that? Anyway, 750 to replace my dishwasher with the new one in my garage... And since they were there I was getting a discount on replacing the valve at 200. I told them to go scratch on the install and to fix the leak which now is 500 dollars because it was no longer a combo job. I called Sears to do the install for 170 and got fleeced by PSP for 500 bucks since the valve was leaking pretty badly. I always support my local businesses before big companies but Puget Sound Plumbing I shall not support you. You are crooks in my book.