Pruitt's Plumbing

Jana O.

My kitchen sink had been plugged up for several days and a previous plumber the home warranty company sent out was unsuccessful in getting it to drain. Matt came out the next day and immediately figured out what was wrong and successfully cleared the drain. Thanks Matt!!

Susan S.

This company ruined our house with a plumbing fix install that we were told by some of the actual people that were part of it all was done incorrectly. They removed the evidence while we were away so .... bit our do sitter took photos. The install failed and the main water line flooded our whole house with our dogs inside. They did take liability for it but and mistakes happen. But the worst part for us was the owner never bother to call or say anything to us.

We came home on a friday night with no where to live and no one even called us back from the company. Thank goodness for our folks. We were away getting married and came home to this. It was awful. 7 months later we got to move home but still fixing things and financially will take a long time to recover. Personal property loss was terrible as well.

We dropped Service One because they use them for service and as bad as their reviews are I can't support a company who would send then to people's homes. Be aware.

Chelley L.

Beware!! If it was possible to give this company negative stars I would!! This company does not provide service when they schedule it. Also, they have 9 negative reviews and 3 complaints with the Better Business Bureau. Make that 4 complaints, as I will be filing a 4th complaint.

This company was authorized to fix an outdoor leak to a hose pipe in the front of my rental property. I was called early on 11/10 to let me know that a technician would be onsite between 1 and 5 PM that day. I received a phone call at 3 PM on the same day to say that the technician was enroute to my property. I was out of town and request phone notification on the status of the service - I received no phone notification or update. I contacted the company the same day at 7 PM to ask about the status. I was told someone would get back to me.

Fast forward to 11/11, I return home and discover that the pipe still leaks. My response is extreme frustration and anger, because no one from the company communicated the status of the leak and that it was not fixed. I am not even sure if they showed up to my property - AND it has now been 72 hours without water to my house.

I contact the company and I am very upset and I get a call back from Chris a Supervisor for the company who proceeds to tell me he doesn't do service calls on Saturdays or Sundays and he mainly services the East Valley and has no information to share about my property. After getting tired of the run around with this company, I lost it and cussed not at him but at the situation. He offers to come and fix it and then I receive a call from a supervisor named Mike who says he will not provide service because I cussed. Well lets grow and run a business shall we?

I have every right to be upset and instead of offering to make it right he refuses to even tell me what happened to my property. Use caution with this company and do your homework! They have a very bad business rating on Yelp, Google, and Better Business Bureau. I hope this doesn't happen to you. Because my time as with your time is VALUABLE and should not be wasted especially by a company who advertises a service that they do not deliver. Save yourself a headache and do not do business with them. Share with your family and friends! No one should have to go through the run around or be treated that way.

Barbara M.

Pruitt's was contracted by our warranty company. Issue was a toilet that would not quit running. The plumber arrived and completed the job in a courteous and efficient manner. Would definitely use them in the future.

Daniel H.

They responded quickly to check the water heater. Since it was leaking they recommended replacing it. The home warranty took care of that but when it came down to changing out the board that the water heater was sitting on, Pruitts answer was ""you h ave to choices: hire a company to change it or change it yourself.: I asked them why they dont change it they told me ""we would be happy to change your install date so you can have time to have it replaced."" I told them i have no water heater and so i need to have it installed as scheduled otherwise my wife and 4 children will have to have cold showers! They just dont care.

Jenna L.

If there is any possible way to give me negative stars, I so would. I have been dealing with this company through my home warranty company and the customer service here is atrocious. The girl who worked the front office Sunny, Is unbelievably rude and her lack of professionalism is astounding. I am not sure if she just doesn't work well with other people or if she just has no common sense at what her job skills should be. She has absolutely no Tect Morris Box when talking to customers and is unable to provide adequate information relating to a customer's recorder. When asked for relevant information pertaining to supervisors and owners she refused .In addition to all that, it took nearly a month for them to replace a part on my instant hot water heater, after being told that it was going to be replaced. Our initial tech came out immediately, then two days later when somebody was supposed to come out to replace it we received another individual to come out to inspect the 1st person's work, Over week passed and I hadn't heard anything so I called to complain with my home warranty company and was told that it was still going to be in it because the part with Stalin order and the parts guy had been out sick. I got called back the next day and was told that a technician would be out that Thursday to complete the repair, and then I didn't hear anything again until Monday when I called my homework to company again to complain. This company is severely incompetent, lacks professionalism, and has absolutely no regard for their customers .

E E.

Condescending. They're allegedly going to call me ""when the part comes in"". Ha. So am I waiting for their call for a second appointment? Oh, hell no. I already hired someone else as soon as I hung up with them. They're allegedly plumbers, why don't they have parts on their trucks? The plumber (or tech?) who did come out told me that every faucet head (that fills the bathtub) leaks when you switch to the shower head during a shower. He replaced the faucet with a cheap one, which, of course, leaks when you switch it to the shower head, but just a little less. Not fixed. Just leaks less. There's apparently a diverter valve that needs to be installed. The guy at ACE Hardware just laughed when I told him what the plumber told me. So: Couldn't fix the leak, didn't have the part in the truck. Did half-baked ""repair"" that didn't stop the water from coming out the tub's faucet head. Incompetent idiots. Went through home warranty company. Will be calling home warranty company to complain and get possible refund on the (lack of service...) service fee. Don't use this company. Waste of your time and money. They act like we (as customers) just fell off the turnip truck. Nope. Been around the block a few times. They're incompetent. Waste of time. They apparently don't care about customer service. Read other reviews, not just mine. Lots of similar experiences noted. How do they even stay in business treating customers like we're idiots?

Madhu R.

I had a leaky faucet in the bathroom and needed it fixed. I called our warranty company and Pruitt's technician came to address the issue. The first time he came, the tech mentioned they needed to order the cartridge and the valve. He asked me to order the body parts since the handle and the faucet body needed replacement due to calcium buildup and had scratches when it was removed. I ordered the parts and Pruitt's called me to schedule a second appointment, but when they showed up the second time, they told us they did not have the right part. We wasted four hours that day. I received a call for a third appointment and was told that they have to replace the whole faucet and and would cost additional out of pocket cost, since they had already spent the $250 limit from the warranty company. I told them I did not want to get the work done, since there was no guarantee they will fix the faucet properly. I had already spent $100 ordering parts and would have to spend $200 more to get the faucet replaced. This was in addition to warranty service call fee. I was frustrated with the lack of explanation given by the technicians when they came initially to look at the faucet and seems like the techs don't know what they are doing. They all depend on one guy at the office for guidance. I have had other plumbing companies who addressed these type of issues at first visit and provide good explanation on what was needed. But, Pruitt's motto seems to rip off customers and not hire qualified techs. They don't care for our time and so far, the worst customer service from a plumbing company.

Sandy B.

The MOST unprofessional, unresponsive and unsympathetic company I have had to use in a VERY long time! They were dispatched by OneGuard Home Warranty, so I didn't have a choice. They rarely answer the phone, if she does pick up I was immediately put on hold. No one ever calls back with updates or information. We have been without a hot water heater for a month now and without a garbage disposal for 3 weeks. No one here seems to care, nor is there any sense of urgency. I would NEVER recommend this company, frankly I'm surprised they are still in business!

Chris I.

This company was sent out through my home warranty. Perhaps that's why I received such dismissive service vs. a direct call to them, but the end result is the same. I called in a sporadic issue with my plumbing. The tech was here all of 5 minutes telling me stuff it could be and possible fixes, and left. Of course it's still happening. $65 for 5 minutes of advise that I could've looked up on Google.