Pruitt's Plumbing

Kelly M.

Someone recommended a handyman to me who surprised me with a very high bid for what I thought would be an easy fix to a dripping faucet. I called my home warranty company and they sent Greg from Pruitt's Plumbing and he gave me the good news that it was in fact an easy fix. He called the warranty company and got them to send me a check for a new faucet and will come back next week to install it on the same service ticket.

They called me quickly after I filed the service request... they showed up when they said they would, with a call before that they were on their way... Greg was friendly and helpful... I can't tell you how rare service like this is becoming. An a/c company and a roofing company were scheduled to come the same day and never showed, and I can't get a quote for a garage door from another company even thought I've called them back twice looking for one.

Thank you, Greg and Pruitt's Plumbing for restoring my hope in American business!

Patrick D.

My kitchen sink was not draining so I got under the sink and unhooked the pipes so that I had access to the pipe that leads straight back behind the sink, all without removing the garbage disposal. Then I couldn't find my little drain auger, which I assumed wasn't going to be long enough anyway so I called my home warranty company and they sent me a Pruitt's rep.

The lady on the phone said sometime between noon and 3pm. My wife was home all day. I got home and they hadn't showed up and I figured they just weren't coming and I had something else to attend to. They finally showed up around 6:30 when I wasn't home and were rude to my wife.

Then they said that they needed to remove the garbage disposal ($48) to reach the pipe that I got myself access to without removing the garbage disposal. And of course they'd have to replace the garbage disposal ($48 more). So I ended up paying an extra $96 for them to do something that I easily managed to do myself and I'm not even a plumber. They used the drain auger and fixed the problem but walked away with far too much of my money. I still feel like they were just trying to rip me off.

Furthermore, they forgot that we paid them and reported to our home warranty company that we still owed them the service fee. This company should not be in business.

B B.

I had a Mainline stoppage on a Sunday of all days, The tech on call came not to long after and did a great job and I was expecting a huge bill, NOPE is was affordable and I would HIGHLY RECOMMEND Pruitt's Plumbing!!!

David B.

If there were a spot for 0 stars I would have entered it.

This company did a repair that we learned was not completely fixed. We bought a house and didn't use the tub for over 30 days where they supposedly fixed the leak. When I called them back the ""manager"" basically told me I could pay $96/hr to have them come fix it AGAIN because over 30 days had passed.

I told him that is ridiculous and I asked him why they don't stand behind their work? He hung up the phone on me!

Nice customer service and Integrity Pruitt's Plumbing! #Pruittsplumbingsucks #horribleservice #crooks #neverusethiscompany #goingoutofbusiness

Trent N.

Pruitts came out to clear a main line. They got it done and expressed that within 30 days if we were to have the same problem again they'd come out, clear it and then it might be a good idea to have it scoped. I said wow, really? That is un heard of with companies anymore. Well, never fails, within 30 days I was on the phone calling them and they said to have our home warranty call and open a ticket. I said oh, it's within your 30 day no clogs guarantee. They wouldn't honor their guarantee! They were going to send someone out when my home warranty called them. Now that it's just me they wanted 141.00 to come out after lunch the next day. So I again ask what's up with the 30 day no clog deal? Well we don't have anyone avail for your area and I honestly don't know what the deal really is with the 30 day... But I can get someone out tomorrow for 141.00. Yeah no thanks. I'll tell anyone I can about how they did this and let them make their own assumption. Filing a complaint with BBB. DONT MAKE MY MISTAKE. LOOK AT THE REVIEWS HERE. YOU owe it to yourself to use a better plumbing company. YouTube a How to if you have to. Anything but Pruitt's.

Korey W.

I had a hot water heater break down in 11/16. When I called, they scheduled a replacement time in 2 days. The manager called me back and walked me through the options. I was interested in a hybrid water heater and he again discussed the advantages and disadvantages between the different brands. I chose AO Smith and was scheduled for installation 2-3 days later. Lonnie was my plumber and was in the process of installing the water heater when I arrived that afternoon. Unfortunately, the prior water heater was on a raised platform in the garage and did not provide sufficient clearance for the new water heater (the manager was adamant that the clearance had to be as specified for this appliance and would not allow any shortcuts). Lonnie told me I would need to demolish the platform so that he could install the water heater. It was now mid-afternoon on a Friday and he had several other service calls to make that afternoon, but he told me to go get some equipment to demolish the water heater, obtain some other plumbing parts, and he would wait. Before I could return, he had already taken care of the demolition and almost had completed the installation. He could have left and come back for overtime work on Saturday. The work was professionally done. The water heater works great. The service, particularly by Lonnie, was above and beyond. I would certainly recommend them. I plan o use them for future plumbing work.

lori c.

BEWARE OF THIS HORRIBLE HORRIBLE COMPANY!!!! Believe all the bad reviews they are all true!! We are on day 17 of not returning calls, scheduling appts to come to house and NEVER show up up. Office manager sunny is a liar. Supervisor Callaway is worthless. I NEVER want to hear or see pruitts plumbing ever again.

Tonia T.

Worst service EVER! My home warrenty company sent them out for a clogged bath tub drain. They sent a plumber out to my house with ""no drain equipment "" NOT EVEN A SNAKE! This plumber was scheduled through pruitts plumbing.. He complained that he didnt want to work on a Saturday and questioned my schedule as to why I wasn't available during the week? Really? So he tells me the other plumber who has the drain equipment on his truck will be back in an hour or two. I wait 2 hours. Call pruitts they have no clue why that man would tell me the other guy would come here. Because that guy also does not have the equipment on his truck. So ive been sitting here waiting for no reason. Ive been here waiting since 8am. Its currently 11:30. They now want me to be available this EVENING for the on call plumber. Sometime after THREE PM! And my drain is in pieces! So now I am waiting for a different company because there is no way I ever want pruitts in my house ever again. I missed a funeral this afternoon because of all of this! A clogged drain? I Definitely DO NOT recommend this company at all. I work in customer service and Im not a fan of complaining about anyone but this was unacceptable!

Mateo C.

Pruitt's has SERIOUS issues.
I have list of COMPLETE FAILS by Pruitt's, but I'll only supply the short list:
1) THURs PM, Hot Water Line breaks, NO hot water in December: I fill out online report: Almost 2 full days to send out tech... ""holidays... you know how it is"" says the phone lady.
2) SAT 6PM: after waiting for full 5hr slot, tech is over an hour late. (Very nice guy, worked fast)
3) Turns out a big job, tech can't fix on the spot; company will schedule on Monday.
4) Monday: I have to call and call to get any info, and finally almost 5PM Monday, I get: ""sorry no one is available until Thursday.""

A FULL WEEK W/OUT HOT WATER!

HEY! SCOTT PRUITT, when your company starts performing poorly, go help: answer some phones, follow up on jobs, check in on your techs, or even get your hands dirty. Myself, my wife and another tenant will have been without hot water for a week.

That's on you.

Leasa H.

Lonnie did an awesome job! My mainline from the second floor to the first floor back up and flooded the house. Lonnie came out immediately and was able to clear the blockage quickly. Then he dealt directly with my home warranty to take care of the billing. Thanks Lonnie!