Pruitt's Plumbing

Steve N.

Even though they had to reschedule by a couple hours, they fully analyzed our issue promptly and repaired the issue at a price that I thought was too low but who was I too argue. Call these guys when you have a plumbing need!

Kia J.

I was referred to this company from our home warranty. Javier from Pruitt's Plumbing called and hung up after 2 rings. I called his number back and he said he didn't hear the phone ring. He proceeded to tell me he was 3 hrs away in the hopes I would cancel. I didn't. I told him to call me when he was on his way. He called back 3 minutes later asking if I had an iPhone. I told him I didn't and asked why. He said he was going to video call the problem to see if it can be fixed. I told him again he needs to come out here. My washer valve is leaking and there is nothing he can tell me over a video call to get me ""through it""! Along with, I did not pay my home warranty to do a video call?!! He then said he was an hour and a half away on another job and my issue sounded urgent so he would move me to his next appt and be out to my home and call before he comes. I asked what happened to him being 3 hrs away and he said stuttered trying to figure out what to say and then said he looked at his GPS. He then called 30 minutes later and told me to pay him $180 for him to come out. I told him he was not creditable and has called me 3 different times to try and get out of coming to my home. I told him I will report this and released the call. Do not trust this company. If I could give no stars I would.

Matt M.

Waiting 5hrs for these guys to show up for an AHS warranty. Guy took pics of the toilet and instead of fixing it said the repair was under review and left. Waste of $75 and of time. Repairman said he had another job to get to and left. No repair and pushed it back onto AHS. Was here for 20 minutes. Don't use these guys!!

Amy T.

beware! they cause leaks! our old water heater leaked while on vacation and destroyed a lot of our house. Pruitt's was the plumbing repair company through our home warranty. however, after they installed the new water heater, it leaked again the next day! and not a little drip, but spraying water out the top. they came out again and the guy said that it was definitely their fault. they didn't install the water heater correctly and caused it to leak. they covered it but definitely beware! i have one expectation of a plumber, that they install things so they don't leak. they caused us additional days of dry time and stress.

Peter L.

Pruitts plumbing was sent to our house under home warranty for the bathroom issue. Upon their evaluation they determine we need to have a smoke test that they do not offer. After having this done at another cost with the company they recommended we contacted Pruitts back to fix the issue. Despite me telling them what the the problem was they need to be fixed as per the smoke test, they stated they need to come out and do an additional evaluation at cost of $125 that would not go towards the repair with no Guarantee they will be able to fix it on a date as well. Trying to discuss with the person on the phone what exactly needed to be fixed he again stated it would be another $125 for additional evaluation prior to any repairs being done. I found this to be unreasonable and he suggested I contact another plumber if I was not happy with this which I took advice I'm glad I did I would never use Pruitt's plumbing again

Savanna B.

Our property management had to contact them because our faucet broke off and our sink was leaking. Surprisingly they had contacted us pretty fast, and i was even surprised by the ""tracking"" they have when sending a tech to your home.
The guy who came to our home on 7/3 told my husband our sink wasn't leaking (tell that to the puddle on the kitchen floor when I was trying to defrost something) and that he had to order a piece from Amazon to fix our sink and then once it came in they'd be in touch.
I tried contacting the company on 7/13 to follow up and see what the issue is. The hold time was over 10 mins and you cannot get through to anyone. The property management company had to get a hold of them, it took 3 days for them to return our property management a phone call for THEM to tell her the faucet is under warranty and that she needed to approve the part and it'd take 7-10 days for it to be shipped to us. If the plumber did his job the FIRST time and relayed that message we wouldn't have had to wait almost an entire month to get this fixed.
They called me around 7/20 to schedule a plumber to come fix it, I explained that it was the plumbers fault for not relaying the message and we were still waiting for the part. They said they'd follow up that following Monday. They never did.
The part came in on 7/30 and after MULTIPLE times trying to contact this vendor I couldn't get through to anyone. My husband ended up fixing it himself.

Do not call this vendor, or if your home warranty works with them switch home warranties.

Rachelle S.

I don't understand how they are still in business or why our home warranty would send a contractor like this to their clients. It took 4-5 visits to fix the problem because they had the wrong parts or didn't have the right tools etc etc. Office staff is incredibly rude. They don't listen to your questions, talk over you and will put you on hold (multiple times, for over an hour) if they decide they don't want to do their job. We will never allow them into our home again. We will be paying plumbing costs out of pocket (even though the issue is covered by our warranty) just to avoid having to deal with Pruitts.

Patricia H.

Erik arrived wearing a mask. He was early, professional and friendly. He assessed the issue and had to clean out some pipes...maybe worst smell I've ever smelled...especially out of a kitchen. I think he was grateful for that mask. Lol. He removed and replaced the items under the sink himself and wiped down the sink like it was when he arrived. It was like he'd never been here (except the lingering smell for a bit...which he took all the stanky stuff with him too). Awesome job! I would highly recommend!

Daniel M.

Company came out today to look at our water heater that had gone out over night. They only sent a guy out to ""look"" at the issue, not to replace it, but couldn't get out until Tuesday (5 days later) to replace it. In the mean time the tech that had come out and talked with my mother in law had sold her on a (he needed a special fitting) that would be an extra $175, not covered under the home warranty plan. Obviously they had no idea I am a General contactor and can call them on their bull $#it. Unethical business practice amd i would severely warn anyone who's planning on using them to beware.. if they tried it with us, how many have they gotten away with??

Jeffrey R.

No NO NOOOO.

Middle of a pandemic the guy, Kurt, shows up with no mask on. He takes a couple pictures and says ""its the dishwasher supply line"". I said ""yes, I know that's what I told your appointment setter""

He said they didn't have one on the truck. It would be about 4 days. 4 days. 4 DAYS??!!!?!?!?!?!

He explained that my warranty company would actually pay them twice if they came back out. I asked him to go and said I'm not going to help you guys charge my warranty company twice. He stomped down the stairs in his dirty boots on our tan carpet and said ""this isn't my problem anymore""

I went to Home Depot and bought a universal dishwasher supply line kit for 17.99 and took me 2 hours to install it, but its done.