Promag Energy Group

Karen L.

I've never had to deal with my a/c not cooling and it was horrible. Especially with all the rain we've been having it was so humid. They were quick to come out to my house and repaired the unit the same day. The worker then sent out was friendly and seemed honest. Prices were good. A little cheaper then other places I had received quotes from. All in all glad to have called cause it sucks not having air.

Jamie J.

This company is full of liars and very rude people. They harass you on the phone to get service work done, even though my unit did not need service. When you call them to get warranty work done, they lie to you and try to upsell you some service that you don't really need. Always get a second opinion from a reputable company, just not this one.

Karen L.

We are selling our home and need to get a professional electrician out to review our buyers inspection report! John Taggart came out asap, was very easy to communicate with and arrived right on time. He walked us through the report and in detail explained everything that was brought up in the report. Luckily the report was not accurate at all and he gave us peace of mind knowing that there were no problems of concern. He was very professional and honest. His knowledge of electric services were outstanding and you can walk away feeling confident that his 20+ years of experience is 100% accurate. We will now from this point on be using this company for any future business we may need.

Pablo U.

This company called me to sell me on a air-conditioning service. The number they called is on the state and federal do not call list. When I mentioned it to the person who called, he hung up on me. Not the kind of business that I am interested in hiring.

Abel C.

I received an unsolicited call from Promag. Since units needed a tune up, I decided( unwisely) to let the do it. Greg showed up later that day in unmarked truck ? He proceeded to look at my units.....fiddled around with some of the wiring, didn't change filters although I had them on hand. To the outside equipment......said my coolant was low in both units...did not have enough with him to fill both units.....also said I needed Hard start kits for each unit.....about $300 per unit he said......I later checked on line and most expensive ones I could find were $42....Greg left without leaving an invoice or work order.....I called JD the next day about the service.....he had Greg call me back.....still no work order or invoice....a month later.....had local dealer service my units.....said I did not need hard start units and one of my outside units had been overfilled with coolant.....surprise.....same one that Greg added coolant. Bottom line......I shall NEVER use this company again nor shall I recommend them..... I believe they are not honest. D. Hickman

Kim H.

This company wants to charge me 2700 to replace the coil outside on a 4 year old unit under warranty (the evaporator coil, not the unit). I understand needing to charge for labor on a warranty job and I am good with that, but they have about a 900% markup on freon as of this writing(anyone can take a free 3 day epa608 course on skillcat and buy it for about 15 dollars per pound as of this writing for hfc410a (r410a)). That is a very high mark up. Their tech told me that they charge $250 for a capacitor and that I could buy one online for $20(not counting labor). I asked the company for an itemized quote and their reply was """"We use a flat rate pricing system, not itemized line items. This fee covers all labor, whether it's 1 hour or 10 hours. All refrigerant, whether it's 2 pounds or 20 pounds. Lastly, the warranty processing fee which covers getting and paying for the part, and returning the part."""" They wouldn't even tell me how much the """"warrantee fee"""" was, so I asked again and got this reply. """"I've already sent the way our pricing works.  Please feel free to call tomorrow and ask for management."""" After the responses from email and hearing the attitude of the service tech, I have no interest in speaking to """"management"""". Edit of original review: I had another company quote 1300 for the same exact job. For a part under warranty, it is still high, but less than half of what they are charging. The company sent me a letter today threatening me with legal action for my Google review, and any other reviews i have posted about them, which made me think of yelp. I have edited it a little, but I think you can see each edit in Google. Apparently they will do anything to get a bad review for bad service removed, including threatening unsatisfied customers who hold them accountable. Feel free to see the rest of the 1 star reviews that have similar opinions.

Karen J.

Justine helped with quality answers. Super prompt and punctual. She gave me more insight into situation . Best regards, Jo.

KM P.

I had promag install a new ac unit and the workers did a nice job. The company took out the permits and I was waiting for an inspection which never happened . the permit expired in august. it is now the middle of sept. they said that they renewd the permit but when I called the building dpt. they said it was never renewd . IT APPEARS that they only care about getting that check and screw the customer

Kaley K.

Took them three tries to pass inspection where they installed a 3 ton air conditioning for a house after they installed it it leaked water all over my garage floor because the drain was it put it right they came out three or four times clean the tubing Zhou did this put tire wraps on the shut off valve and food around on it off and I kept cleaning it in America flooding so I called him back again and found out the air conditioner was it put in their level and everything so the jury rig a thing put popsicle sticks in shims underneath the great moved at all around after three tries to three different technicians each one of them said I need to have it done and put it right and then I got a call from management saying that I had to go find somebody else to fix it because it was put in right they didn't listen to their technicians saying it had to be put in right they ignored me and they were nasty it's been five years now they still haven't fixed the problem time to go to the Better Business Bureau

Teri M.

I had a fire in my air conditioning unit I guess the fan motor caught on fire I had the fire department I was very distraught and scared there was smoke all throughout my house anyway Promag came the next day and wanted to get me all set up with a payment plan they said I actually needed a whole new system both the outside condenser and the air handler and new ducts Quoting $19,000 for everything and got me a loan which was gonna end up costing me 30,000 total over a 10 year. And then I had another company come who I highly recommend Palm Bay air and heat and all I needed was a new blower motor and they sprayed my ducts and everything has been up and running beautifully for $488. I was so disappointed and appalled and felt taken advantage of in a time of need when I was scared due to all the smoke in my house and they tried to get me to spend over a 10 year. Close to $30,000 for a whole new air conditioning system that I didn't need. So the commission would've been nice for them at my expense emotional and financial. Glad I looked around and had some friends tell me that that it was completely wrong and I was being taken advantage of and I listen to them thank God they save me from that horrible long-term debt all because an employee there wanted to take a vantage of me and making money off of me on a commission. So sad and despicable So I definitely do not recommend them