Promag Energy Group

Kelli H.

They just lost a 16 year customer. They installed two units in the last 16 years. Now on my current (6 yrs old) they are saying my 10 warranty is invalid because I didn't send the information to the manufacturer and want to charge me $2600. They handled all the paperwork for both units and are now telling me I have no warranty. I don't know what happened to this company but they are now liars thieves.

Chris G.

I helped this company with Dave Irwin ( whom they hired for the day) do an install for these guys Saturday August 7th 2021 @ 1000 Marabon Ave in Orlando. Went to their shop on John Young Parkway across from the Orange County Jail to puck up the units and supplies, met the owner and his son. Who was hitting lines of Cocaine off his office desk.( I guess you can do that when you own the building and rake in $59 million annually in revenue.) Anyway, this company did not pay me the $300 for helping Dave Irwin install this system. I've reached out to the owner, John Dean Taggerty and Dave Irwin for my money, to no avail. Bad company to work for or to do business with. They have too many bad reviews and have been investigated by Chanel 9 NEWS Todd Ulrich and the BBB. Now I see why.

Red B.

If I could give it 0 stars I would. I got a new unit 11 days ago, and the unit STILL isn't working... there so far has been 5 different techs to come out and fix a """"new unit"""". Each time, the tech complained about something the previous tech did wrong. They were always late and one day didn't even show up. I knew something was wrong then. I have small children in a 93 degree unit for almost 2 weeks. $8,000 later, to make matters worse, when I called to find out what was going on there was a man in the """"call center"""" who was extremely rude and hung up on me. Literally told me, """"never call here again"""" after I asked him about an update on another tech. This man wouldn't even provide his name and hung up on me twice. Worst customer service I've ever experienced. I would avoid this company at ALL costs!

Gary M.

I returned from a trip to find my AC not working. I have been getting service from Promag for many years and have my system checked by them twice a year. I called them and they were able to make it out the same day. They gave me a window of between 12 and 3:00 PM. The technician arrive at about 1:20 PM and spent about 50 minutes and got the system working. He replaced the starting capacitor and installed a hard start. The cost was $675 which I thought was excessive considering the time he spent and the small cost of the parts he put in (less than $50). I called them and spoke to the owner about what I believed to excessive charges. I got no satisfaction in that conversation with him just telling me he needs to charge those rates. I think they take advantage of people in situations like mine. Recommend negotiating rates before any work is done.

Alyssa B.

They're happy to charge $7400 for a brand new AC unit and install it on a Saturday, but then when it goes out two days later after business hours, despite the fact they claim to be a 24hr 7 day per week business, they can't get anyone out until between 9-12 the next day to fix it. RIDICULOUS.

David R.

JD from this company convinced my 78 year old widowed mother that she should pay them $1275 to install a condensation pump. This is a $60 item and fifteen minutes of work to connect it to the AC pan, run a $5 plastic tube to the washer drain two feet behind the pump and plug it into the wall socket. I've gotten a couple of quotes and they have ranged from $200 to $300. My mother told me about it and I said she needed to ask for a refund.  They gave her a song and dance about insurance and having to pay workers and left it at that. I called and spoke to """"JD"""".  He hung up on me the first time I called and then was clearly angry with me for daring to question the price when I called back. He said he would """"look into it"""" and call me back but hasn't at this time, nearly a week later. I'm reporting them to the Florida States Attorneys Senior Protection Team. If anyone else has had issues with them please email me at rokdevil@gmail.com

Linda B.

I have been using Pro Mag for over 20 years and have always been satisfied with their service. HOWEVER the constant phone calls looking for """"new/more business are very annoying.

Cathleen R.

We just had CJ come in and review our AC to inspect the health of it. He was so friendly, professional and easy to work with. He explained everything we needed to know for future repair and was super knowledgeable. We are thankful for his time and for going above and beyond with answering all of our questions. I highly recommend Promag Energy and ask for CJ!

Amanda C.

They cold call to solicit business. When I missed the call and called back, the woman was rude and ended up hanging up on me. I'm pregnant and struggling with such awful nausea, I didn't need her to give me a headache on top of it. By the looks of other reviews, this is a company to avoid.

Mary T.

Promag did a new install in 2016 and the pan was not leveled properly. There has always been a problem with water collecting in the pan. Recently, 3 technicians came out. First visit to the house - The first tech that came said the reset button was not tripped. He drained the pan and moved wet insulation away from the area. We were afraid there would be an issue with the ceiling. He reassured us there would not be a problem with the ceiling. Second visit to the house - The second tech that came out 2 weeks later said the reset button was not reset. He also said """"whoever installed the unit was not done correctly"""". PROMAG INSTALLED THE UNIT. Was told the unit and pan are not level. He felt is was a serious problem so a 2nd tech showed up to help. The Project Manager Christy was aware there was a serious problem. After 2nd visit.....THERE IS STILL A PROBLEM!!!!!! Third visit to the house - A third tech came out and so did Fred the manager. Was told by Fred there is no issue with the unit or pan not being level but the 3rd tech told us disagreed with what he said. Fred saw the damage and will not take any responsibility for the damage that was cause by not fixing the problem the first and second time or due to a bad installation. Fred was very difficult to deal with. I have contacted the office several times. I could never get anyone to return my call. I even asked for JD the OWNER OF PROMAG to return my call. Last time I spoke to Christie (Project Manager) she assured me I would hear from him between 8:00 and 9:00 a.m. the next day Oct 30 2020. She said JD said he would take care of it. I had no idea what that meant exactly but needless to say JD the owner never called me. I called the office today Nov 2, 2020 and Fred told me they will do nothing to right a wrong. They are a company that will do fix a problem that they actually caused. PROMAG IS A COMPANY THAT DOES NOT TAKE RESPONSIBILITY. Know this, if this happens to you PROMAG WILL TURN THEIR BACK ON YOU1