Promag Energy Group

Bruce N.

I put in a brand new AC unit with this company , within 6 months there service department called and asked to schedule a service I felt that was odd but went along with the service its been 10 months since that service and I have been called no less then 15 times asking to service my AC again I was called 6 times in 3 days after many attempts to ask them to stop calling me I am still getting phone calls. I would never do business with this company again.

David C.

This has been one of the worst experiences as a new home owner. I purchased a BRAND NEW HVAC unit from Promag and it has been absolute trouble ever since. The largest of these problems has been having my unit inspected by the county. Now, a year and a half later, still no inspection. Though, my countless calls to Promag and the county, I have still been unable to ensure that the unit was safely installed. I have had multiple appointment cancellations on service appointments. I have spoken to management, and through rude and crass """"customer service"""" have had more problems with them than I can count. If it was not for the fact that I still need my unit inspected, I would not be dealing with them anymore. I cannot wait for the day that I can turn my back on this experience. I have asked on more than several occasions to speak with the owner JD Harris and still have not been contacted.

Doct L.

My AC was went out in May. It was blowing cool but very weak air. I went with Promag on recommendation on someone else. Fred came out and supposedly """"diagnosed"""" as my compressor. They overcharged me at $3,500 for a compressor and it was still not running right after. After they came out about 4 times to my business and finally said because it was my fan motor, then charged another $500 to change out the motor but then the tech drill a hole in one of the line and all the freon leaked out by the next day. So, they came out again and sealed the line and adding back the freon. Long story, you should get a second opinion after these incompetent guys. The whole thing could have been resolved with the fan motor. Please learn from my costly mistake and avoid them completely. Btw, the owner is a joke with his attitude of """"I don't give a F...K"""" if I overcharged you.

Lisa W.

First the guy was very late and I had to make a few phone calls to get him here and had to reschedule other appts. due to him being late.( one was an interview) My story is much the same as the others on here and on the rip off report. He came and said I had a leak and it couldn't be fixed and I needed a new $4500 unit. I said that was not an option as I was not working and due to have surgery in 2 weeks. He gave me the same speel about couldn't put Freon in unit due to R22 ??? Then he called some one and said he could put Freon in it but he couldnt tell me how long it would last. They charge per pound. He said it would be $350. I asked if it didn't take all $350. worth of Freon would it be less? ( he said it was empty) It couldn't have been empty as my home was cooling at night fine it just couldn't keep up during day. He said thats impossible...I said its not because I can assure I have ac. He left and 20 days later...1 day before surgery I had NO air. Not even at night !! I had to go else where because they wouldn't come back out for few day and were going to charge another service fee. In mean time I had another ac guy look at it and He found the leak ASAP..It was very visible and I was able to see it. The other guy from Promag said it was leaking but didnt know from where??? The 2nd company said he could fix leak and put freon in for $600. I called Promag to complain and the owner of Promag actually said """" Well you should had guy fix it then and you'd have ac right now."""" I replied your guy should have fixed it! Your guy said it wasn't fixable and a needed a $4500. ac. I told the owner of Promag to give me my $350. back and I will have this other guy do it as thats what his tech should have done. Promag came back out only because I was referred by his relative. Once again the tech left to make a phone call. He said he would not fix coils but would replace them for $1800. Wait... I thought I needed a new ac??? now I have a coil option for $1800. Now remember I needed a new $4500 ac but now it can be fixed ? I wanted a refund of $350. as the guy knowingly charged me for Freon ( if he really put any in) knowing the leak was large enough it would only last days. Promag said that he couldnt tell me how long freon would last but could last 1 year or more. I would NEVER use or recommend!!

Bibi M.

the employees are all liars and rude. they are not reliable and trustworthy. they leave your work half way and promise to do it the next day but they never come or call and when you call to find out they lie to you. they try to sell you their contract under false pretense after the get their money they dont finish your work . i would never recommend this company to any one. if anyone wants a good service for maintenance on allpliances go with sears. i want to cancel my contract with them.

Shane R.

We have used Promag energy for 2 years now. They have always been on time, helpful professional and polite. They installed our new unit when our old one went bad and had us up and running again in less than 24 hours. I recommend them to anyone....

Nhan N.

Nothing good to say about how this company operates. My AC unit in my condo stopped working. Promag came out to fix it and it stopped working again a month later. Promag came out and recommended the entire unit be changed at a cost of $5000. Found another company for a second opinion who charged $200 to rewire a fan that Promag had miswired in the first place. This is one example of how poor I think they operate. They are always suggesting high priced interventions even with routine yearly maintenance jobs. Their call center will call you several times per month to schedule maintenance. Promag does know how to make money of their customers.

J P.

This place condemned my AC unit and told me I needed to buy a new one $$$$$. Make sure you get a second opinion. I did, replaced a $50 part and got my AC working again.

John C.

promag is the absolute worst company I've ever and I mean ever had service my air conditioning system I called because my home air was not cooling they had a tech out to the house within 4 hours after I was told that the tech will be there in one well ok things happen. I stepped out my house when they finally got there when I get back I find my 71 years old wife crying apparently the tech ripped the unit out completely saying that we were all going to "DIE" because it had mold and that it was illegal to own a r-22 unit in the state of Florida and that it was a federal offense. and that if we didn't change the unit he will be forced to call the police. after I was forced to pay $7,800 for a 2 ton straight cool goodman unit no duck work just the unit I come to find out that my old unit that was replaced just 2 years ago. we just moved down from Washington d.c. this company takes advantage of senior citizen my advice to every one around run away from this company they are the worst fear for your safety and your family JD Harris and the pro mag management are all meth heads.

Luis G.

I've never had to deal with my a/c not cooling and it was horrible. Especially with all the rain we've been having it was so humid. They were quick to come out to my house and repaired the unit the same day. The worker then sent out was friendly and seemed honest. Prices were good. A little cheaper then other places I had received quotes from. All in all glad to have called cause it sucks not having air.