Pro-Tech Air Conditioning & Plumbing Service

Reinhard S.

I use Protec for everything these days. I started using them when my water heater needed a repair, and then for my air conditioner checkups and repairs and now for my plumbing issues. I am part of Protec's comfort club, which gives me ten percent off of their other services when I need something done. This has been beneficial. I joined the comfort club when I started using them for my air conditioner check ups. They have been very helpful and in fact, through them, I had a new air conditioner installed. My two units are still working and the new unit has an exceptional warranty. Protec is good about making their appointments on time. They give you a three hour window and typically a heads up when they're on their way. They work late too, which is nice cuz things like broken water heaters and non functioning AC units are kind of an emergency. I do recommend them. All the technicians have been wonderful. The AC guys got a dead squirrel out of my attic. The plumbers came for a second visit when they found out my issue was not 100% solved and they did not charge an assessment fee for the second visit. I only had one guy track some mud into my house while he was working on things. Aside from that, their office is very helpful and gets back to you almost immediately. I had one issue over Memorial Day when they didn't call me back. Apparently they were on the phone for two days straight with other customers calling in and did not have a chance to check their voice mail. So if you don't hear back within two hours, call again. I've had a lot more luck with their online contact system via email. They are very good about emailing, calling and texting. I have electronic copies of all my bills. They also keep records at the office. I found Protec in a file folder from the prior owner of this home- he bought the water heater from them. And they have regarded me as the initial owner despite the handoff. I had no issues with them servicing their product even though I'm the second owner. What a great company.

Mark M.

A big Thank You to Nicholas for taking care of the AC units today. He was prompt and very professional.

Ted B.

NEVER, NEVER, NEVER EVER CALL THIS COMPANY!! They are a disaster! Left work and waited 5 hours only to get a call that said the tech was just at my gate, but was told to go home because it was raining. WHAT?? I gladly paid time and a half on Saturday TO ANOTHER COMPANY. Too many choices to put up with these guys.

Jay R.

This company is going to be my go-to for HVAC issues.  I called after-hours, they answered, and since it would be a few days before a tech could come to our house (very busy season) Diane walked me through flushing the condensate tube and everything is working fine.  I have tremendous respect for a company that will help you out and provide a simple fix even if it means they don't get to charge you for services.  And Diane definitely knew what she was talking about and was delightful.

Cheryl B.

Prompt, professional, courteous, and quality work! Highly recommend. Technician Alexis was fantastic and the home office great to work with!

Roy S.

Chris was early for our appointment which was great for us. He found the leak and replaced our garbage disposal in just minutes... so efficient and friendly! Thanks for the quick service!

Laura G.

Professional, Timely, and Reasonable price. New AHU, Copper, & Condenser. Used scale to weigh in refrigerant the way it is supposed to be done . Also performed some minor duct work . Will use again

Victor A.

I've been a loyal customer of Pro-Tech for many years. They are always responsive and reliable. Being a member of the Comfort Club keeps my unit in top shape. It is now time to replace my old unit and I just ordered the new unit from Pro-Tech.

Karen G.

Always courteous and provide great service. We have been very happy customers for over a decade! They continue to earn a five star rating with us.

Gina N.

Nicholas was AWESOME! I have children and work from home. So mornings are extremely crazy. He was on time and explained everything. He wore a mask and kept his feet covered while in the house. I unfortunately had to be on a business call when he was done and he patiently waited until I could get off the phone. I am so appreciative of his politeness and great attitude. Definitely recommend and hope all employees are as great as Nicholas.