Pro-Tech Air Conditioning & Plumbing Service

Steven S.

Requested a tech to come out and repair fresh water line to water heater figuring about $200.00, said they needed to do an estimate. So they come back with a $1500.00 dollar repair, I was like to fix a fitting. Said they needed to remove my water take, tear into my wall to replace the entire line and re-install the water heater. How in the heck does repairing a fitting turn into a major project. Tried to run me over the coals. People beware, I found a licensed plumber that came out and in 45 mins he was done and only costed me $180.00 with hospital grade fittings, That's with a Tip..

John J.

I had a leak in the wall I pulled all the wall apart and Exposed 2 cooper pipes with the pipes exposed he walked in said it would be $800.00 to cap 2 pipes. this 2 min look see cost $85.00. Knowing he had just come from another in lake Mary. I did not fall for this. They must be in the quote business

Caroline N.

Pro-Tech has caused a lot of problems for me over the past 10 days. First, I had a tech come to my apartment and tell me that my problems were with OUC and he didn't even attempt to troubleshoot. Then, when OUC came and went above and beyond and it was discovered that Pro Tech completely missed the issue, I called their office. They apologized and THREE DIFFERENT PEOPLE told me they would come back and fix it for free. Yesterday when the tech arrived 40 minutes after 12-3 window I was given, he was arrogant and rude. But after we got past that, he tried to charge me. I called the office and I was transferred to the President who insulted me and went back on the free service I was guaranteed. He also told me that the solution they were going to charge me for had a """"50/50 chance of working."""" Do yourself a favor and use ANYONE ELSE. This company is a complete joke. I wish I could give a 0 star rating, that's how bad they have screwed this up.

Jimmy P.

Plumber was knowledgeable and fixed the problem quickly. I needed a new temp valve on my shower as it was causing perpetual leaking from the shower head. The valve was stuck in the pipe and required special tools to get it out and I didn't want to risk breaking a pipe pulling on it. He also fixed the hot and cold direction on the knob as it was improperly installed by the previous owner of our home. I'm not sure why I'm reading from other reviewers that it was $100 for them just to come out. Maybe it was a farther drive? They only charged me $70 and the whole job cost $179 including the $70 charge. Will definitely call them again for any further issues and I highly recommend their services.

Stephan A.

My mother called a technician and they came out to check out her AC. The service call was $100. He found nothing wrong. The AC stopped working again, she called again. This time the tech found a problem and said the cost would be $700 and it would take 5 days to get a part. My mother is 92, 5 days in the Florida heat is not good for a 92 year old. I called Pro Tech myself and asked them to give a quote for a new system since my mother's system is old and miss-matched. They gave a quote for $5900 - my mothers place is very small, that price seemed WAY out of line for the size of the unit. I told the technician that I would get another quote and let them know. I got another quote and it was HALF what """"Pro"""" tech quoted. Seriously - half. Not even close. I can only conclude that Pro-tech saw what they thought was a defenseless old woman and looked to take advantage of her. I will never ever let my mother call them again - and I advise anyone considering them to at least get a second quote as I did. I am SO glad I did.

Andy L.

Of all the AC repair companies I have used for the past 30 years Pro-Tech AC is far and away the best repair and service company we have ever used. Pro-Tech's friendly Technicians were right on time for my appointment and went above and beyond explaining ever aspect of my AC issues and took the time to answer all of my questions. They were very fair and clear on the price of my all my repairs. I have already recommended Pro-Tech to friends, family and neighbors.

Terry W.

Tried to charge $785 for a misdiagnosed problem that really only cost $150 parts and labor. Price gouging and storm chasers apparently they needed part of their mortgage paid and tried off one potential customer. Dont bother calling to ask questions because the phrase """" I WILL GET BACK TO YOU"""" in theory that would require them to take my name and number , which they didn't.

Lorraine S.

In 2005 i had a new A/C installed, in 2015 it quite working, I called Pro-Tech and the Tech came out, and after examining the A/C determined it was the dual capacitor. He installed a new one. The total bill was $634.44 including a Warranty for $145.21 which has no length of time. Since i have Asthma from Allergies i was desperate. It was paid in Full. Going forward to Aug 8, 2017 the A/C quite working again. They could not get to me until Tues. The Tech came out and examined the A/C until and said it was the dual capacitor one half controls the fan. Even though i paid for a warranty i am not sure what it was for? It was $ 200.00 For a Capacitor from AmRad. Which has a FIVE YEAR WARRANTY,. meaning Pro-tech charged me $200.00 took my Capacitor and AmRad exchanges it for a new one from Pro-Tech. I know i called AmRad, it is a Florida Company in the Palm Coast. Part of this is my fault for not checking further into this Company, and also not questioning the Warranty that i paid for. I used them the second time, because i was sure it was the Capacitor and figured it was under warranty since it was less then two years. Pro-tech got $ 834.44 from me on a capacitor that cost maybe $25.00 , and charging me for a warranty that is useless. I wrote to Tom Nixon President but have not heard back. I am trying to help others like these other reviews to make sure no one falls prey to Pro-Tech.

Camille S.

Horrible company. Came out to my Orlando/Oviedo house 3 times. First time, a little pricey, second time very pricey and this last time, absolutely ridiculous. $850 estimate for a MAXIMUM 4 hour job, AND they were to replace what they had replaced just 5 months prior !!!!! DO NOT waist your time with this company.

Jim G.

A neighbor recommended Pro-Tech when I came to Florida about 2 years ago, because one of their techs was a member of his church. Not the best reason, but one of the heat pumps wasn't working when we moved in, so we called Pro-Tech. The guy who came out couldn't have been nicer, found a loose wire, and didn't even charge us. Since then, we've had two other minor issues, for which we were charged over $350 each. Seemed steep, but I still relied on the honesty of that first technician. Then we had a system that failed. Again, the technician who came to the house was great - but what I discovered was dirt back at the home office. To begin with, I knew that this would be a substantial repair, so I *finally* checked some reviews on line and found a common theme: ridiculously high prices. As this played out, I confirmed that Pro-Tech charges nearly double what anyone else does for everything. But that wasn't the worst. In my case, the compressor failed. Pro-Tech told me there was no replacement compressor available. That was a lie. They also said that IF they could find one, it would cost more than $1000. That was another lie. I simply called the manufacturer myself, and found the exact replacement in stock and available for less than $400. OK.. another option might have been to replace just the outside unit, which looked to be in perfect shape except for the compressor. Even the technician suggested that as a possibility. But Pro-Tech that is illegal and can't be done. That was the third lie. It merely requires an engineering report confirming that the new outside unit will match the inside unit. A piece of paper with technical specifications showing it pretty much matches the old unit. It was obvious that Pro-Tech only wanted to sell a new system. Indeed, I waited for their repair estimate and never got a call. So I called them again and suggested I was also interested in pricing a new system AND THEY WERE AT MY HOME IN LESS THAN TWO HOURS. The salesman who came to my door spewed a lot nonsense that was supposed to prove to me that I needed a new system - not knowing that I'm an engineering physicist who knows a lot more about thermodynamics than he does. He is also the one who told me the lies, not knowing that I had already called the manufacturer and knew that (1) I could get a compressor, and (2) I could get a new outside unit. So what was their price on a new system? About double what anyone else wanted - I had already gotten bids while waiting for their first return call, and before I called them the second time and they came running. I told them that their lies made sure I would never call them again, and neither should anyone else. It is not uncommon for HVAC companies to fleece unknowledgeable homeowners, and Pro-Tech does a good job of it.