Pro-Tech Air Conditioning & Plumbing Service

Milli S.

Called to get information on a warranty replacement. They said they don't do warranty replacements even though they are on the Rheem companies preferred vendor list. A few hours later I got a call saying they are on the way to replace my water heater. I reminded them they said they don't do warranty replacements. They said there was a mix up but I have to pay over $1,100 JUST in labor. I told them they are embarrassingly overpriced as I got the water heater with labor from another vendor for $900. I told them to delete my contact info as I'm not and never will be a client. Another hour later, got a text saying the tech is on the way. Do not waste your money or time.

Ira M.

A neighbor recommended Pro-Tech when I came to Florida about 2 years ago, because one of their techs was a member of his church. Not the best reason, but one of the heat pumps wasn't working when we moved in, so we called Pro-Tech. The guy who came out couldn't have been nicer, found a loose wire, and didn't even charge us. Since then, we've had two other minor issues, for which we were charged over $350 each. Seemed steep, but I still relied on the honesty of that first technician. Then we had a system that failed. Again, the technician who came to the house was great - but what I discovered was dirt back at the home office. To begin with, I knew that this would be a substantial repair, so I *finally* checked some reviews on line and found a common theme: ridiculously high prices. As this played out, I confirmed that Pro-Tech charges nearly double what anyone else does for everything. But that wasn't the worst. In my case, the compressor failed. Pro-Tech told me there was no replacement compressor available. That was a lie. They also said that IF they could find one, it would cost more than $1000. That was another lie. I simply called the manufacturer myself, and found the exact replacement in stock and available for less than $400. OK.. another option might have been to replace just the outside unit, which looked to be in perfect shape except for the compressor. Even the technician suggested that as a possibility. But Pro-Tech that is illegal and can't be done. That was the third lie. It merely requires an engineering report confirming that the new outside unit will match the inside unit. A piece of paper with technical specifications showing it pretty much matches the old unit. It was obvious that Pro-Tech only wanted to sell a new system. Indeed, I waited for their repair estimate and never got a call. So I called them again and suggested I was also interested in pricing a new system AND THEY WERE AT MY HOME IN LESS THAN TWO HOURS. The salesman who came to my door spewed a lot nonsense that was supposed to prove to me that I needed a new system - not knowing that I'm an engineering physicist who knows a lot more about thermodynamics than he does. He is also the one who told me the lies, not knowing that I had already called the manufacturer and knew that (1) I could get a compressor, and (2) I could get a new outside unit. So what was their price on a new system? About double what anyone else wanted - I had already gotten bids while waiting for their first return call, and before I called them the second time and they came running. I told them that their lies made sure I would never call them again, and neither should anyone else. It is not uncommon for HVAC companies to fleece unknowledgeable homeowners, and Pro-Tech does a good job of it.

Tracy C.

I will never use them again. I scheduled a routine maintenance and all they did was try to up-sell me on other items they recommended to the tune of $2000. Then the tech told me he had no filters my size and gave me the wrong dimensions to purchase. Next, he told me he had no tape so I gave him some that i had. After he left I realized he never even used my tape to seal up the handler. Finally, I got a call a few days later from someone at Pro-tech asking if I was still interested in a new unit. I was NEVER in the market for a new unit. Mine was only 6 years old! I wrote a letter to them and never heard back regarding this issue. Then I saw a post online from another person experiencing similar issues with this company. Obviously they have taken pointers from those who perform oil changes and then try to sell you the moon.

Jacqueline G.

PRO-TECH IS A RIP OFF COMPANY!!! After Hurricane Milton our HVAC stopped working. Since they installed it in 2009, we called to have them service it. Rather than making ANY EFFORTS to repair our system Ricardo informed us that the entire system needed to be replaced at a $13000 cost!!! Well, I have always believed in getting a 2nd opinion. A neighbor recommended Artic Air so I called them. They came the next day. Artic Air's mechanic, Will, checked all the same components and stated that nothing was wrong at all!!! Then, he only charged us $115 for the service call thus saving us thousands of dollars.

Wendy S.

Of all the AC repair companies I have used for the past 30 years Pro-Tech AC is far and away the best repair and service company we have ever used. Pro-Tech's friendly Technicians were right on time for my appointment and went above and beyond explaining ever aspect of my AC issues and took the time to answer all of my questions. They were very fair and clear on the price of my all my repairs. I have already recommended Pro-Tech to friends, family and neighbors.

Melissa T.

We've had a very poor experience with this company. They caused more damage making a repair than previously existed. While their services are advertised as 24/7, Managers do not work these hours and are not properly accessible to their technicians. Don't waste your time or money with Pro-Tech.

Rick R.

Pro-Tech is your (IMO) run of the mill HVAC company. They did a service call for me last year ( the show on wdbo sold me) and the tech talked me in to joining their comfort club. The comfort club gives you 2 maintenance calls per year. One for A/C and the other for Heat in the winter. Well I got my first in July for A/C and my next one in June the following year and I had to email them to get it. (so much for the heat check up) The young lady was very courteous and made the appointment. She then proceeded to tell me that they had called in Dec. and left a message and again in MARCH and another message. WOW! Really! So, I guess it was MY fault. The only thing is, If I hadn't paid up front for the service, I'm sure she would have been more persistent...assuming as, sometimes happens, we don't always get our messages. I will say, when the tech showed up for the appt. he did a good job and was very apologetic for the scheduling dept. Needless to say, since they don't really care if my unit stays in tip top shape like they make me believe, I will no longer be a part of their """"comfort club"""" My stars are based on customer service.

Charlie M.

I feel totally ripped off. I was charged nearly $400 dollars for maybe 15 minutes of actual work to clear a shower drain. That is ridiculous. To a re-peat customer no less! Part of it is on me, I should have compared prices with others (I could have gotten a handyman to do it for under $100). But, having used them before I figured I would be treated fairly and not overcharged - BIG mistake!

J F.

In 2005 i had a new A/C installed, in 2015 it quite working, I called Pro-Tech and the Tech came out, and after examining the A/C determined it was the dual capacitor. He installed a new one. The total bill was $634.44 including a Warranty for $145.21 which has no length of time. Since i have Asthma from Allergies i was desperate. It was paid in Full. Going forward to Aug 8, 2017 the A/C quite working again. They could not get to me until Tues. The Tech came out and examined the A/C until and said it was the dual capacitor one half controls the fan. Even though i paid for a warranty i am not sure what it was for? It was $ 200.00 For a Capacitor from AmRad. Which has a FIVE YEAR WARRANTY,. meaning Pro-tech charged me $200.00 took my Capacitor and AmRad exchanges it for a new one from Pro-Tech. I know i called AmRad, it is a Florida Company in the Palm Coast. Part of this is my fault for not checking further into this Company, and also not questioning the Warranty that i paid for. I used them the second time, because i was sure it was the Capacitor and figured it was under warranty since it was less then two years. Pro-tech got $ 834.44 from me on a capacitor that cost maybe $25.00 , and charging me for a warranty that is useless. I wrote to Tom Nixon President but have not heard back. I am trying to help others like these other reviews to make sure no one falls prey to Pro-Tech.

Dawn L.

Pro-Tech has caused a lot of problems for me over the past 10 days. First, I had a tech come to my apartment and tell me that my problems were with OUC and he didn't even attempt to troubleshoot. Then, when OUC came and went above and beyond and it was discovered that Pro Tech completely missed the issue, I called their office. They apologized and THREE DIFFERENT PEOPLE told me they would come back and fix it for free. Yesterday when the tech arrived 40 minutes after 12-3 window I was given, he was arrogant and rude. But after we got past that, he tried to charge me. I called the office and I was transferred to the President who insulted me and went back on the free service I was guaranteed. He also told me that the solution they were going to charge me for had a """"50/50 chance of working."""" Do yourself a favor and use ANYONE ELSE. This company is a complete joke. I wish I could give a 0 star rating, that's how bad they have screwed this up.