PRO-TEC Plumbing & Air

Robin O.

We had a water heater replaced and Pro-Tec did a great job. Technicians were on time and installation went flawlessly. We would definitely use them again.

Mary H.

OUTRAGEOUS PRICING! $553.60 for a toilet shutoff valve and 12"""" supply line. $25 retail material cost / 45 minutes on site work. Sorry, won't be calling you again.

Diane B.

I had previously written a glowing review which I retracted. PRO-TEC originally did our fully overhaul of our plumbing in our condo. All went very well. The only issue was pour water pressure in our kitchen. We supplied all plumbing fixtures and Pre-TEC s instructed to remove all water savers BEFORE installation. This was done in the two showers, two bathroom taps. While still under warranty we asked if the kitchen waterline was being squeezed or was the water saver removed. after Sending someone, they basically said it was likely our GROHE faucet. Last year, they came for a toilet repair. Again I asked if they saw a solution and was told to replace the faucet head. We purchased a new one ( I still have the original) but there was no change. Last week we had another toilet issue. I called and asked what the hourly rate was and was told it was $149. NOT TOLD THT ONCE THEY ARE HERE THEY CHARGE BY THE JOB. Again, third time, we showed the water flow problem. He removed the spout and said there's no problem with the tap, the problem is the water saver is still in there. We were SHOCKED. He removed it at a cost of $139! I called Tammy at the office and she refused to credit us the cost. she said it should have been addressed while under warranty, WHICH IT WAS, then she said it was OUR FAUCET so they are not responsible. she asked what do you want me to do and I said, return that money but she said no. Furthermore she had said that we were supposed to get a 100$ credit against the whole job. Which was not told to me by the plumber David. He built that charge into the price of $139 PER FLAPPER INSTALLATION. He changed two. The whole job was less than an our to remove the ORIGINAL water saver and two flappers. The cost was over $420. Highway robbery. Tammy was not interested in keeping a client. She was not willing to assume their responsibility. We paid to replace a spout unnecessarily and then got gauged for another $139! Shameful.

Mindy Joslin

Beware: Do not hire this company. The very worst experience that I have ever had with any company. They replaced my hot water heater 4 years ago for over $1,000. The cold water line fittings completely corroded and rusted out and developed a major leak. I live on the 8th floor in a condo in Naples and if someone was not there at the time, the water leak would have flooded all 7 floors below me and could have caused hundreds of thousands of dollars in damage due to improper fittings used on the cold water line. Was told by the tech that the guy who did this, probably doesn't work here any longer. I had no water since shut off valve for tank did not work, also installed by them. Had to turn off main supply line. They came out and said would replace tank at no charge and be there later that day or following day. I asked for an emergency repair just to get cold water working and they wanted $374.00 to put a cap on the line to stop leak. Another way to hold me a hostage. They would not answer phones, even the emergency number. Talked to the owner the very next day and he said to sign the estimate he sent by e mail for $986 and they will install tank. $986.00 was for labor only or a job that they said would take 2 hours to complete, highway robbery! They were holding me at full hostage without a useable condo, (could not even flush toilets). I am a school teacher and had to work the next day and had to drive clear across town to shower at a friend's house before work. I hired an honest and reputable plumber the very next day and he by -passed tank for cold water use and charged me only $67.00. The new honest company will get all of my future work and business for all of our condo units in the future. Our condo association is well aware of this and have inspected this disaster installation event. Bonnie P

Matt B.

I had a running toilet and knew the gasket needed to be replaced. A $6.47 part on Amazon retail. I also asked to screw off an outdoor shower head and screw on one I purchased, along with plumber tape and step stool I provided, I was quoted $225 for the job. I had to accept because the toilet was running more frequently. Then the bill came to $294.00. They added a $69 service charge on top of the $225. There was literally 5 minutes of actual work and 15 minutes to wait to see if the blue dye leaked into the toilet. Pro Tec Plumbing Owner lives in our community and knew that was why were reached out. Unfortunately I will not be a repeat customer. Caveat Emptor!

Charity H.

This business has flat rates: We were charged $75 for ProTec to simply dispatch a plumber to our address. At an additional """"flat fee"""" of $280, the techs spent 20 minutes to evaluate and identify the source of leak as coming from drainage piping (leaking toilet). Their evaluation included other potential plumbing issues for consideration. They charged us over $350 -- without repairs. Their """"flat fee"""" (with a military discount) to replace flappers & floats for 2 toilets was and ADDITIONAL $535. The 1 star is kudos to the professional staff we interacted with. Predatory pricing? You decide.

Jean L.

Would not recommend. We called Pro-Tec for a sudden plumbing issue with little to no knowledge of a good plumber in the Naples, FL area. After having three different technicians come to the home, on three separate days, and spending just about $500- our issue is still NOT resolved. Further, the plumber who arrived on the second day had NO idea that another technician from that same company was at the home the day previous- until notified after his arrival. Poor quality, poor value, extremely unsatisfied.

Tyler S.

My husband called early this afternoon and at 4 o'clock Joe W. arrived. Since it was raining, he took off his shoes on the front porch so he wouldn't track water into the house. He took care of our plumbing problem within 30 minutes and left the area as clean as he found it. He was professional and proficient. We will definitely use this company again if the need arises.

Chad K.

Ozzie and crew came Monday and Tuesday to replumb my home and Ozzie and his crew were so respectful and did a great job getting things done. Now waiting for an inspection and things in my home will return to normal. Thank you.

Greg F.

The technician Eddie came to work at our house -at the time promised - and he was excellent. Explained everything, fixed the issue, courteous, left everything clean, and was very professional. We used protec to replace a flange at the base of a leaky toilet. Other companies said we had to replace the entire toilet. He found the problem and solved the correct problem without wastefully replacing it .