PRO-TEC Plumbing & Air

Douglas S.

I had previously written a glowing review which I retracted. PRO-TEC originally did our fully overhaul of our plumbing in our condo. All went very well. The only issue was pour water pressure in our kitchen. We supplied all plumbing fixtures and Pre-TEC s instructed to remove all water savers BEFORE installation. This was done in the two showers, two bathroom taps. While still under warranty we asked if the kitchen waterline was being squeezed or was the water saver removed. after Sending someone, they basically said it was likely our GROHE faucet. Last year, they came for a toilet repair. Again I asked if they saw a solution and was told to replace the faucet head. We purchased a new one ( I still have the original) but there was no change. Last week we had another toilet issue. I called and asked what the hourly rate was and was told it was $149. NOT TOLD THT ONCE THEY ARE HERE THEY CHARGE BY THE JOB. Again, third time, we showed the water flow problem. He removed the spout and said there's no problem with the tap, the problem is the water saver is still in there. We were SHOCKED. He removed it at a cost of $139! I called Tammy at the office and she refused to credit us the cost. she said it should have been addressed while under warranty, WHICH IT WAS, then she said it was OUR FAUCET so they are not responsible. she asked what do you want me to do and I said, return that money but she said no. Furthermore she had said that we were supposed to get a 100$ credit against the whole job. Which was not told to me by the plumber David. He built that charge into the price of $139 PER FLAPPER INSTALLATION. He changed two. The whole job was less than an our to remove the ORIGINAL water saver and two flappers. The cost was over $420. Highway robbery. Tammy was not interested in keeping a client. She was not willing to assume their responsibility. We paid to replace a spout unnecessarily and then got gauged for another $139! Shameful.

Dwayne F.

Originally I had them replace the flange of the toilet. They charged $360 for the job. A few months later, the toilet leaks down and create a mess on the ceiling. I call again today which they come out and indicate that the wax was improperly installed and the tech screws down the flange to the floor and replace the wax ring. It leaks again and he said it is the toilet and quote more than $700 to replace the toilet. I decide not to do it and they charge almost $170 for reseat the toilet. I am really frustrated since they force the tech to collect the money right after the work """"completed"""" instead of invoicing. Moreover, I suspect that they screwed up when they tried to change the flange in the first place since the toilet was not leaking before that. I want to let everyone knows my experience with this company and avoid doing business this company.

Meaghan E.

My husband called early this afternoon and at 4 o'clock Joe W. arrived. Since it was raining, he took off his shoes on the front porch so he wouldn't track water into the house. He took care of our plumbing problem within 30 minutes and left the area as clean as he found it. He was professional and proficient. We will definitely use this company again if the need arises.

Evelyn T.

Very happy with Pro-Tec Plumbing, both with the office people getting the job scheduled and with the plumber Nick who came to do the work. Excellent value, no delay getting scheduled and they were very good at communications so I knew exactly what to expect both as to work and cost. We had a leak under the master bathroom sink and wanted to replace the almost 30-year-old toilet with one more modern. They really made the job look easy and were very careful to not make any mess. Pro-Tec will now be our """"go to"""" plumber for all work in our condo.

Ely E.

Beware: Do not hire this company. The very worst experience that I have ever had with any company. They replaced my hot water heater 4 years ago for over $1,000. The cold water line fittings completely corroded and rusted out and developed a major leak. I live on the 8th floor in a condo in Naples and if someone was not there at the time, the water leak would have flooded all 7 floors below me and could have caused hundreds of thousands of dollars in damage due to improper fittings used on the cold water line. Was told by the tech that the guy who did this, probably doesn't work here any longer. I had no water since shut off valve for tank did not work, also installed by them. Had to turn off main supply line. They came out and said would replace tank at no charge and be there later that day or following day. I asked for an emergency repair just to get cold water working and they wanted $374.00 to put a cap on the line to stop leak. Another way to hold me a hostage. They would not answer phones, even the emergency number. Talked to the owner the very next day and he said to sign the estimate he sent by e mail for $986 and they will install tank. $986.00 was for labor only or a job that they said would take 2 hours to complete, highway robbery! They were holding me at full hostage without a useable condo, (could not even flush toilets). I am a school teacher and had to work the next day and had to drive clear across town to shower at a friend's house before work. I hired an honest and reputable plumber the very next day and he by -passed tank for cold water use and charged me only $67.00. The new honest company will get all of my future work and business for all of our condo units in the future. Our condo association is well aware of this and have inspected this disaster installation event. Bonnie P

Sharmon S.

Purchased a 65 gallon hot water heater from them for a condo in Fort Myers on January 15, 2015. They installed it. We never had really hot, hot water. Their technician told me, it must be something in my shower control knob. (He couldn't explain why we didn't get really hot water washing dishes either. Pro-Tec knew we did not reside in the condo, but used it for vacation visits during the winter months. The hot water heater was always turned off while we were gone, as was the water to the unit. On January 8th, 2016, when I left to return north, I saw staining in the pan, but no water when I felt the area of the stain. Since I felt no active leakage, I saw no need to call Pro-Tec. On February 23rd, 2016, I returned to Florida for a short visit. I had a flight to return north on Friday, February 26th. When I turned on the hot water heater and the water, I noticed there was standing water in the hot water heater's pan. I immediately called ProTec. They said they only warranty the heater for one year, and the year expired a few weeks before, on January 15th. (The heater itself has a 6 year manufacturer's warranty). They told me that had """"no trucks"""" in Fort Myers. After several phone calls back and forth their bottom line position, after stating they checked with the company's owner, was: We do not service Fort Myers. When I reminded them that they had no problem taking $945.00 from me for the installation of the unit, the fellow speaking with me said he would check again. By this time, I had called other plumbers and the manufacturer, and knew that the situation required prompt replacement of the faulty unit before it failed completely potentially flooding. Pro-Tec finally agreed to """"send someone out"""" to """"see what the problem"""" was. I tried to make an appointment, but then he said he had no one available at any time during the days I would be in Florida. (?) I ended up having to call another plumber. It cost $1300.00 with $500.00 back from the manufacturer, eventually. (Separate transactions). Beware.

sara m.

What can I say with a so called professional plumbing company that wants to go into disgusting graphic detail of when you poop in a Kohler toilet and a Tito toilet. Let's not forget to mention when they want to charge double to install plumbing fixtures that an owner already has as opposed to other reputable plumbers. Read the reviews on Nextdoor. We don't want to get them confused with the other of the same name. This is their number so you know you have the correct bad plumber. +1 (239) 261-1000. Good luck.

Wenecio G.

I had a running toilet and knew the gasket needed to be replaced. A $6.47 part on Amazon retail. I also asked to screw off an outdoor shower head and screw on one I purchased, along with plumber tape and step stool I provided, I was quoted $225 for the job. I had to accept because the toilet was running more frequently. Then the bill came to $294.00. They added a $69 service charge on top of the $225. There was literally 5 minutes of actual work and 15 minutes to wait to see if the blue dye leaked into the toilet. Pro Tec Plumbing Owner lives in our community and knew that was why were reached out. Unfortunately I will not be a repeat customer. Caveat Emptor!

Wendy C.

Jordan arrived right on time and got our garbage disposal cleared out and working within 10 minutes! He was very friendly, professional and quick! We loved working with Pro-Tec and will be referring others to you! Thank you!

Paul P.

We had a water heater replaced and Pro-Tec did a great job. Technicians were on time and installation went flawlessly. We would definitely use them again.