PRO-TEC Plumbing & Air

Steve Z.

After a recommendation from a neighbor, we requested they come and look at a leak in our bathroom lanai. The technician wanted to charge us $149.00 for a diagnostic fee when you could clearly see the source of the problem behind the sink from the water mark on the dry wall. After a 30 minute conversation with the Service rep who admitted she was """" new to her job"""", they removed the charge. The plumber fixed one leak which caused another leak to erupt. This despite the fact the Description of Work completed, """" no other leaks detected"""". We had to get water mitigation, mold removal, new hardwood floors and baseboards. The """" Service"""" rep would not even reimburse for the amount of the original invoice and told us to """" call our insurance company!""""

Joy Y.

I had previously written a glowing review which I retracted. PRO-TEC originally did our fully overhaul of our plumbing in our condo. All went very well. The only issue was pour water pressure in our kitchen. We supplied all plumbing fixtures and Pre-TEC s instructed to remove all water savers BEFORE installation. This was done in the two showers, two bathroom taps. While still under warranty we asked if the kitchen waterline was being squeezed or was the water saver removed. after Sending someone, they basically said it was likely our GROHE faucet. Last year, they came for a toilet repair. Again I asked if they saw a solution and was told to replace the faucet head. We purchased a new one ( I still have the original) but there was no change. Last week we had another toilet issue. I called and asked what the hourly rate was and was told it was $149. NOT TOLD THT ONCE THEY ARE HERE THEY CHARGE BY THE JOB. Again, third time, we showed the water flow problem. He removed the spout and said there's no problem with the tap, the problem is the water saver is still in there. We were SHOCKED. He removed it at a cost of $139! I called Tammy at the office and she refused to credit us the cost. she said it should have been addressed while under warranty, WHICH IT WAS, then she said it was OUR FAUCET so they are not responsible. she asked what do you want me to do and I said, return that money but she said no. Furthermore she had said that we were supposed to get a 100$ credit against the whole job. Which was not told to me by the plumber David. He built that charge into the price of $139 PER FLAPPER INSTALLATION. He changed two. The whole job was less than an our to remove the ORIGINAL water saver and two flappers. The cost was over $420. Highway robbery. Tammy was not interested in keeping a client. She was not willing to assume their responsibility. We paid to replace a spout unnecessarily and then got gauged for another $139! Shameful.

Kathy H.

Very happy with Pro-Tec Plumbing, both with the office people getting the job scheduled and with the plumber Nick who came to do the work. Excellent value, no delay getting scheduled and they were very good at communications so I knew exactly what to expect both as to work and cost. We had a leak under the master bathroom sink and wanted to replace the almost 30-year-old toilet with one more modern. They really made the job look easy and were very careful to not make any mess. Pro-Tec will now be our """"go to"""" plumber for all work in our condo.

Michael L.

The technician Eddie came to work at our house -at the time promised - and he was excellent. Explained everything, fixed the issue, courteous, left everything clean, and was very professional. We used protec to replace a flange at the base of a leaky toilet. Other companies said we had to replace the entire toilet. He found the problem and solved the correct problem without wastefully replacing it .

Son T.

Originally I had them replace the flange of the toilet. They charged $360 for the job. A few months later, the toilet leaks down and create a mess on the ceiling. I call again today which they come out and indicate that the wax was improperly installed and the tech screws down the flange to the floor and replace the wax ring. It leaks again and he said it is the toilet and quote more than $700 to replace the toilet. I decide not to do it and they charge almost $170 for reseat the toilet. I am really frustrated since they force the tech to collect the money right after the work """"completed"""" instead of invoicing. Moreover, I suspect that they screwed up when they tried to change the flange in the first place since the toilet was not leaking before that. I want to let everyone knows my experience with this company and avoid doing business this company.

Ron M.

I have used Pro-Tec Plumbing for over 10 years for two homes. They are without a doubt professional, extremely competent and very reasonably-priced. Over the years, I had over eight projects they did for me from maintenance to new remodeling construction. Each job was done to perfection and clean. I hired them from a friend's recommendation while living in Old Naples. My home was over 40 years old and I had bathroom drainage issues. They used a fiber-optic camera to follow my pipes from inside to the outside. They showed me the old pipes were being cracked by roots and and age. They fixed the problem on time and in budget. I would highly recommend them.

Alexia M.

Would not recommend. We called Pro-Tec for a sudden plumbing issue with little to no knowledge of a good plumber in the Naples, FL area. After having three different technicians come to the home, on three separate days, and spending just about $500- our issue is still NOT resolved. Further, the plumber who arrived on the second day had NO idea that another technician from that same company was at the home the day previous- until notified after his arrival. Poor quality, poor value, extremely unsatisfied.

Joe B.

Visits failed to find we had an actual pipe like, there was a misdiagnosis that my floor slope and shower were the cause of water spots, had this been determined correctly, we would not have to repair another wall as well.

linda w.

I remodeled my bath and needed a shower faucet installed. I had already purchased the faucet and could not do it myself. They sent a man over to give me an estimate. I paid for the estimate and arranged for him to complete the job. He came back but discovered he did not have the correct parts and I was charged for his time plus a diagnosis fee. I agreed to the cost of new parts and labor for the solution. He came back a few days later and after at Least 2 hours of trying to make the valve work, decided that his diagnosis was wrong and he made a new diagnosis which I was charged for plus the time he spent trying to make his wrong diagnosis work. The third time he came back he finally got it right. I was charge $725.00 for the installation of a shower faucet. I was hosed.

Kathleen B.

My husband called early this afternoon and at 4 o'clock Joe W. arrived. Since it was raining, he took off his shoes on the front porch so he wouldn't track water into the house. He took care of our plumbing problem within 30 minutes and left the area as clean as he found it. He was professional and proficient. We will definitely use this company again if the need arises.