Pro Rooter

CC K.

We are very impressed with Pro Rooter. We worked with Hector and his crew for a large job. We needed our house main (lateral) completely replaced both outside the house to the street main and under the house in the crawlspace.

We received several bids but chose to go with Hector since he was able to solve our earlier sewer backup and is licensed. He has all his own equipment and didn't subcontract any part of the job.

We are very impressed with his attention to detail and quality of work, after cleanup the yard looks great as well as the street. Definitely recommend Hector and his crew for any job requiring some serious work.

Don V.

We live in an Eichler in Castro Valley and had a major backup in the sewer line from the kitchen and laundry room. The first plumber that we called got his snake stuck in the drain and could not get it out. Hector from Pro Rooter came out on a Friday night to help solve the problem. He spent about an hour and a half working on the problem and discovered that there was a large break in the sewer line that runs under the concrete slab. The line had to be replaced. Instead of cutting through the slab we decided to reroute the line to the outside of the house and across the driveway to connect to the main line. Hector and his crew are very skilled and they did an excellent job. I would recommend Pro Rooter for large or small jobs.

Kerry C.

I choose Richard among all other contractors to repipe my water main and got a very good experiences today! He used a part of underground piping instead of digging up whole path between water meter and water main, saved a time and effort for the repair work later on, as well as kept drive way untouched as much as possible.He finished the piping work in just about six hours almost exactly as he told me at beginning, no any surprise. In addition, the price and warranty are reasonable in terms of this high quality work. I am so satisfied with his work, and will use him again if there is similar issue later on.

Linda L.

Best quality service in the Bay Area
Supporting our local small business owners for all your plumbing needs

Great professional people
Great work
Great pride of ownership

John D.

I was call Richard last night and he comes to my house today on time, fixed my sink pipeline and charging me the same price as the quote from the free inspection. He is a professional and nice guy. Working hard on my plumbing issue and save my life. Also cleans the mess when job done. I got company receipts with all the works he did on it. I'm happy with this nice and clear deal. Thank you Richard. 4/13/2017

Doctor C.

We recently discovered a large 200 gallons/day leak at our residence. When the leak was discovered, we called Pro Rooter plumbing, a highly recommended plumbing company.
Hector and his crew arrived within a couple of hours, and fixed the leak in about an hour.
This leak went undetected for more than a year because we did not check our water bill carefully enough, so that we were very relieved that Hector's crew could fix it so quickly.
Hector politely answered all our questions, and we wish him good luck in his successful business. Thank you Hector and team, and than you Pro Rooter.
Dr. G.C.

Xin C.

I had plumbing problem this noon. Called Pro Rooter and Richard came in about an hour. He quickly fixed the problem. He is professional and nice. I am happy with his work. Highly recommend him.

Dann H.

Rip off. Do not use these people. We had a clogged toilet in our bathroom. We called for an estimate and was quoted $150.00 for arrival and clearing the drain.When they arrived it was changed to $175.00?Then the plumber told my wife he needed to get under the house to open the pipes.My wife told him that this has never happened before ,no one ever had to fool with the pipes. Thank god she didn't let him under our home. She told him to just fix the clog from the toilet.He told her that he needed to remove two toilets to remove the clog.He then told her that the cost would be $425.00. $175.00 for the call $50.00 to pull toilets and $100.00 to reseat each toilet.Reseating the toilet should be required and included with there removal cost.What good is a clog removal without resetting a toilet .We called other plumbers to confirm this.He had already removed one toilet.The wife called me and explained the problem.I told him to just unclog the drain and I would reseat the toilet.The wax ring was 2 dollars and it took 2 minutes.My wife told me that Chilo was well spoken and easy to understand,but when I spoke to him on the phone he spoke very broken English and became very hard to understand.I normally don't write reviews but how many little old ladies does this guy rip off.Can you imagine what this guy gets away with.What about people with no clue as to what needs to be done.I hope this review saves somebody from getting ripped off.Do not trust these people.

Jaide E.

Update: 05/2018, Just had Richard come this weekend to fix our kitchen sick again. Ten thousand stars for these guys, they are always efficient, professional, and so nice!

First review: I highly recommend Richard and his plumbing company. Our bathroom sink got blocked the Monday before Thanksgiving. I let my landlord know that afternoon, but because it was a short week, I didn't expect to hear from anyone until the following Monday. Richard got in touch Tuesday and was willing to come out that night (I couldn't due to my schedule) and even the Wednesday before Thanksgiving! I did not want to make him come out on a day my own work had given me off, but today, the Friday after Thanksgiving, he was here with prompt, courteous service. He fixed our sink in no time, left no mess behind, put things back afterwards. Great customer service and skill level.

Johnny C.

DO NOT waste your money!

*** Awful customer service
*** Unprofessional drain cleaning service, his name is Richard Reyes

Hey Pro rooter, I want my money back, if you have a conscience...