Pro Rooter

Ashley K.

This man did not complete any work at my house. Then he sent me a bill for $90 when we never agreed on anything and he did not do any work. Then he continually called my phone demanding that I pay him. I had to block his number after telling him that I would not pay him the $90 as he came 3 days later (not 24 hour service at all) and by then the problem had been fixed. I am not heading to court with him because he sent it to collections. This company is fraudulent. I'm at least thankful that I didn't let him in my home. He will take advantage of you one way or another. It's absolutely awful.

Laurie M.

Made an appointment for Friday with Hector, he asked me to call him on Thursday to remind him. I called him and it was a go for Friday. I got there at 11am and at 11:40 I texted him to find out when he was going to arrive. At 12:10 I called and left a message and told him that I was leaving and that would be would have to reschedule. And I never heard from them again. Definitely would not recommend using them.

Laurie R.

Having received a water bill of over $800 I realized there must be a leak. And in fact I had an emergency main water leak. Pro Rooter said they would be at my house at 9 am and at 8:55 am they rang my door bell. So 5 stars for being on time. Richard Reyes the senior supervisor quickly diagnosed the issue and explained everything to me. It was a very serious main line break. The crew got to work immediately and worked hard from 9 am till past 4 pm. They had to dig my front yard up to get to the pipes but Richard explained it was the best route to take. Richard and his crew worked tirelessly to get my leak fixed and my water back on. I am extremely pleased with their professionalism, work ethic and overall just a great team effort. When they were done everything was put back together with the trench filled in and everything perfect. I HIGHLY RECOMMEND Richard and Pro Rooter & Plumbing for any of your plumbing needs. Excellent work. Thank you Richard and team.

Jacob P.

Called Pro Rooter after noticing a water leak in my front yard. They replaced our water main line. Was prompt and on time. Worked clean and efficient. I was impressed with their work.

Jia G.

The guy Chilo came because we had asked to fix a sewage drain caused by roots and dirt stuck in the storm drain for years caused by the previous house owner. We agreed on a $300 since the pipe went straight, but at the end he asked for $400 even though spent a total of an hour cleaning the pipes. The worst part is after he left it was still clogged with a bunch of roots throughout the pipe that we had to get out ourselves.

Before he left, he also misinformed us about a misalignment in the pipes and asked us if we wanted to fix it for $900. We opened it up ourselves to find out that there was no misalignment but a bunch of roots clogged that was causing what he though was the misalignment.


That was a total scam. Would not recommend that guy.

Christine L.

This guy Hector scheduled two appointments with me, first time never show. Then Daisey on second time, she scheduled for him to come out again. Appointment was at 5...no show, then I called him at like 5:30, he said he was on the way as he was wrapping up in Castro Valley . No call again & Never show up! He then had the nerves to text me few days later and asked if he can come out to provide a quote. Why would I want to do business with someone who is so unprofessional and doesn't respect people's time? They over booked their appointments and plumbers have no decency to update customers when they can't make it. I would not do business with these guys.

Alex F.

These guys are fantastic. We had two other very high end and experienced plumbers come in to try to fix a blockage, both failed! Then we called Pro Rooter and within 20 minutes of arriving they had fixed the issue.

Ask for Chilo! He is an expert and succeeds where others fail.

CC K.

We are very impressed with Pro Rooter. We worked with Hector and his crew for a large job. We needed our house main (lateral) completely replaced both outside the house to the street main and under the house in the crawlspace.

We received several bids but chose to go with Hector since he was able to solve our earlier sewer backup and is licensed. He has all his own equipment and didn't subcontract any part of the job.

We are very impressed with his attention to detail and quality of work, after cleanup the yard looks great as well as the street. Definitely recommend Hector and his crew for any job requiring some serious work.

Don V.

We live in an Eichler in Castro Valley and had a major backup in the sewer line from the kitchen and laundry room. The first plumber that we called got his snake stuck in the drain and could not get it out. Hector from Pro Rooter came out on a Friday night to help solve the problem. He spent about an hour and a half working on the problem and discovered that there was a large break in the sewer line that runs under the concrete slab. The line had to be replaced. Instead of cutting through the slab we decided to reroute the line to the outside of the house and across the driveway to connect to the main line. Hector and his crew are very skilled and they did an excellent job. I would recommend Pro Rooter for large or small jobs.

Kerry C.

I choose Richard among all other contractors to repipe my water main and got a very good experiences today! He used a part of underground piping instead of digging up whole path between water meter and water main, saved a time and effort for the repair work later on, as well as kept drive way untouched as much as possible.He finished the piping work in just about six hours almost exactly as he told me at beginning, no any surprise. In addition, the price and warranty are reasonable in terms of this high quality work. I am so satisfied with his work, and will use him again if there is similar issue later on.