Pro Rooter

James B.

Was a no show twice, gave a lame excuse, call management they never returned call.

weiqiang Z.

I wish I had read the other comment about this company before I called them to fix my toilet clog problem. The guy came, told me that he will fix the clog for me for $185.and he had to remove the toilet in order to fix it. After the clog was fixed, the guy said he need to charge addition $150 to put back the toilet. Well, what can I do? I can't use the toilet without it goes back to the original place!!! Then he try to do it, but he broke the screws of the bottom part of the toilet and now he told me he really can't fix it and he has to go to his next job!!! He left with my $185 check and put down ""NO WARRANTY"" for his service. I paid Pro Rooter to solve a my colg problem, but they created another problem for me!!! Later I have to call around to find a handy man and pay money to have the toilet put back. I will never use this company again!

Yili H.

I needed the plumbing system fixed right away since the bathroom and toilet were completely clogged. I called them at 2 and they said they would arrive at 4. Instead they arrived 3 HOURS late and charged me $350 for 5 minutes of work.

Don't use them!! I definitely will never use them again.

Richard Q.

Pro Rooter has helped me several times over the years and although calling a plumber...any plumber is expensive, Ely did very good work and was always very courteous. I don't feel that they were over-priced as compared to the quality of work. Ely and his crew actually did a large job for me which involved replacing a length of sewer pipe in my front yard. It was a big job but they were prompt, polite, reasonable and they cleaned up the mess afterwards. I have no complaints and will recommend them to anyone.

Ellen F.

I had an absolutely terrible experience with Ely of Pro Rooter. I had two very slow drains in the kitchen and bathroom that needed to be fixed. To begin, Ely came 45 minutes early without calling first. He then asked me to provide him with a plunger, a bucket, bath towels, paper towels and a wire coat hanger (shouldn't a plumber have available the tools of his trade?). He didn't use coveralls when he crawled under the house to inspect the pipes or boot coverings and tracked debris into the house. He used an electric snake on wheels and the wheels left dirty tracks on the kitchen floor and the hardwood floor between the kitchen and bathroom. He splattered kitchen sink debris on the woodwork under the sink and on the kitchen floor. And now my kitchen sink leaks from the pipes Ely opened to snake the sink. Needless to say, I will not use Pro Rooter again.

Tom O.

Don't do business with this company. I had drain problem and decided to go with this company because they are BBB member. After the service man arrived, he told that the sewer connector was installed in the wrong direction, he could correct the problem for $900, but my house is fairly new and I didn't believe him, since I know some of my friends paid for this kind of service for about $100. I told him I would call other services, then he said he could fix the drain problem by another way through the toilet for $250. Now I felt very uncomfortable for this guy. I told him if he didn't want to clean the drain for $150, I would use other services. Then he settled for that price and clean the drain problem through the sewer connector in less than 10 minutes. From $900 to $150, he definitely didn't provide the right solution in first place. I would not use them at all in the future.

Mike N.

Pro Rooter replaced our entire sewer line from the house to the street. We received a very decent estimate and price that they stuck to, they showed up when they said they would and finished they job in one day from 9am to 5pm. The Pro Rooter estimator showed up with a camera system to check our line and showed us the issues as part of their free estimate. No other service brought a camera with them to check our line before they provided an estimate. Pro Rooter used the 'trench-less' plastic pipe replacement system and saved us thousands of dollars in doing so. Pro Rooter was very good about keeping the property clean and cleaning up the job site before they left. Pro Rooter also cleaned out an adjacent pipe for no extra charge to make sure everything was in good working order. We will recommend Pro Rooter to our friends and neighbors and offered to be a referral to their business.

Baohong S.

My tenant called on Saturday afternoon that there was a water leaking problem in the garage. I called several plumbing companies. Unfortunately, most of them did not work during weekend and some of them were working at the weekend but could not come to the house. When I called pro Rooter Jin, he sent Richard Reyes immediately from San Leandro to our San Jose house to fix the problem. The price is competitive and service is good.

Steve B.

I am writing to complain Pro Rooter Plumbing. I had really bad experiences with them. I believe they did not do business honestly but just want to charge more money from customer.

My toilet cannot flush on Feb.3 and I have to call plumber to fix it. I chose Pro Rooter from a phone book. The owner told me on the phone:if it is a small problem it cost $95 or $125 if the plumber has to remove the toilet.

The plumber finally came to my house. He just have a look and did not do anything and told me I have to pay $125 for this.I agreed. After few minutes (he did not remove the toilet yet) and he said there is something he need to do that have to cost another 60 dollers.I told him that the price he charged me is different from the owner told me on the phone. He is a little bit scared and said $150 for all things.

As it is a emergency situation and I agreed. He removed the toilet and fixed it. Later on I recalled what he did and I realized there is something wrong. This plumber, whom name is Chilo, did not do business honestly. My toilet is a small problem and not necessaty to remove it. He unnecessarily removed the toilet for charging me $30 more.He is even not satisfied for charging me $30 more he want the total price is $150 ( which is another $25 more). I told him again this price is not the owner told me on the phone. He still gave me lots of excuses to charge me more.

Stay away from those bad guys. They are cheaters.They just want to make more money from customers.They charged me more money which is not reasonable.

Julia B.

I wish I could give them zero stars. I called at 11pm to schedule an appointment for 7am. They confirmed and the appointment was set. 7:30 am and still no plumber. I called and all they told me was, he's on his way. No one ever called to give me an update. And no one showed up untill 8:30. These people are VERY unprofessional. Family run and no one is held accountable. Do not use this company. Only the dispatch woman was nice.