Pro Fleet NW

Ryan B.

Lets talk about customer service shall we, first I called around 4pm looking for a plumber as my basement flooded. Jennifer was very helpful in setting up or finding a plumber, however after a conversation about restoration I was transferred to talk to a restoration company(Jennifer was going to call back, never did). Which happens I get that, however the restoration company confirmed a plumber would be there at 5:30 to 6 pm. They never showed up, nor answered her calls/messages and my own.
Funny thing about plumbing you don't really need a plumber until something breaks, if your company can't respond or keep your client up to date you don't deserve any stars. I had the opportunity too use another plumber but due too your no response I simple passed on them believing they would be there at 5:30-6 pm.
Never would I recommend this company, piss poor customer service and response times.

Lindsay O.

Have had pro plumb out twice. Once to fix leaky pipes and once to diagnose leaks. Super friendly professional and honest plumbers. High five on being available too :)

Chris A.

UPDATE ON JAN 26, 2018: If there was a number lower than 1 STAR, Pro Plumb would get it for dishonesty. I can't say who's being dishonest but stories don't line up when the Estimator said he ""Ok well I did just get back to town from hunting"" and the company owner claims in her response to this review, ""he was dealing with a sick child."" I have the text message chain and this company stinks even more following her disengenous reply.

ORIGINAL REVIEW:
In the absence of communication, imagination kicks in. And I'm imaging I'm not very important to Pro Plumb NW's success.

After discovering water pooling in our sewer line, I embarked on finding a plumber who could fix it. After all, I'm trying to sell my house. It was like winning the lottery to find Pro Plumb NW and Chris M, who described having been on site when the sewer scope was done, so he knew EXACTLY what needed to be done. He never wavered. Apparently, he knew it so well that he decided to not do an on-site estimate. Nevertheless, he provided one and in complete knowledge of the placement of our existing gas main and line. You can't miss it; it's right there two feet from the yellow flags marking the pooling location --- if you visited the site as one would expect.

On September 18, I secured an emailed bid from Chris M. for work that was scheduled for October 6. Because I'm a professional and consider my own word as more important than my commodities and services, I was there and ready on the morning of Oct 6.

On Oct 5, Chris M. contacted me and said they might need to do the job on Saturday. On Saturday the crew showed up, took a hard look at the job, took my phone number and said they would be in touch about swapping jobs in the morning for the afternoon. They did not say they wouldn't be back. They never came back.

On Oct 10, I finally reached out to Chris M. for a third time trying to get some idea when this job would proceed and if it needed an adjustment to the estimate, or what have you.

Nothing. I had to reach out to him multiple times because he was hunting and never heard again from the crew who took my phone number and said they'd be back in the afternoon. I traveled from Tacoma to be on site and wouldn't have otherwise been in Portland at all. This is how the text communication went down:

Thursday, 7:41pm :
ME: Hey Chris. Are we on for tomorrow?

No reply.

Friday, 8:05am:
Chris: Sorry, i cant talk right now.
Me: Are we on for today?
Chris: Sorry driving no sir it's Tomm we worked till 10 last night
Me: Ok good to know

Saturday 8:30am:
Two guys came at 8:30am and departed, me thinking they were coming back or they would call me on the phone number they asked for.

Saturday 1:15pm:
Me: Hey Chris, can we get an update?

Saturday 3:30pm
Me: Hey, when your guy left he said he would be back in touch and back this afternoon. Nothing. I'm in Portland for this exclusive reason. Can I get an update?

Saturday 5:30pm:
Me: Hey when your guy left he said he would be back in touch and back this afternoon. Nothing. I'm in Portland for this exclusive reason. Can I get an update? I'm guessing he is not coming back tonight.
Chris M: I'm sorry I'm out of cell range till Monday will loose u soon he said it was a safety issue.
Chris M: I'll try soon again
Me: OK well he took my phone number and it would've been great to know. We would be into, doing what we do.

Sunday: nothing.

Monday: nothing.

Tuesday 9:41am:
Me: Any news?

Tuesday 6:41pm:
Me: I'm trying hard to not be rude but I just can't even believe that you dropped the ball on me the way you did over this last weekend. Am I missing something here? I've been waiting to hear from you guys since Saturday.

Wednesday 7:15am:
Chris M: Ok well I did just get bsck to town from hunting like I said I will speak to my this am and call

I called the owner of the company and she was polite but cautious to not commit herself to the notion that this is a piss-poor way to treat a customer. ""He was hunting."" ""He has a sick child."" Yea, all of that is excusable when one communicates. Give me a break. We all have life we're living. It didn't occur to her to ask what hardship I might be facing.

But then again, I do what I say I'm going to do.

andrew k.

I was referred to this company by my previous employer, who sub-contracts a fair amount of residential plumbers for their projects. We had a leaky drain line in our crawlspace that went from slow drip to stream running across our basement floor in the span of a couple weeks. They got me a same day bid when I finally called, and had the repair work scheduled for a couple days later.

The father/son team who bid the job and repaired the line did an awesome job, and were just plain fun to have around while they worked. Jennifer in the office was very responsive, and was there to answer questions every time I called. Perhaps best of all, I found the bid to be very reasonable and the final charge was exactly what they estimated. Great experience all around, and I won't hesitate to call them again the next time we need some plumbing work done!

Christine D.

Super disappointed in their service. Had a clogged utility sink which they came out to clear. First load of laundry I did after, the sink overflowed again. They said they can't warranty blockages and their price went up by like $80 from 2 weeks ago. No thanks!

Consumer R.

it took a whole month
they failed the inspection twice
made baseless lien threats

I hired ProFleet for a big job. They assured me it would take four days. I gave them 50% down. Nine days in, they told me I owed about 96% of the bill immediately ... despite the job being nowhere near complete. When I told them they'd receive full payment upon completion, they threatened to put a lien on my house. Another 22 days went by before they finally passed an inspection, after flunking the first two. The second failure gave them no choice but to return and excavate my yard a second time to redo the work. If you want to ""leave it to the professionals,"" call someone else.

Ross S.

We selected ProFleet to repair our fence at our rental house. We decided to go with them because they gave us a good bid (of the three we received) and came with a plan of attack that sounded legitimate. Since this is a rental house and we go through a property management company, we were not able to set foot on property while they were working.

They tilted the fence back up in the one section that it was falling over, and other than that they did nothing. They left a big pile of trash for us to remove, and not to mention, THE GATE OF THE FENCE WONT EVEN SHUT NOW! I am so floored by the fact that we paid over $3000 to have two sections of a fence fixed, and because of the poor repair job, the fence now doesn't even shut.

I really don't like giving small businesses poor ratings, but this was one of the worst jobs I have seen. ProFleet, you need to take better care of your customers.

Sean K.

The owners of Pro Fleet NW are great people! I have used Pro Fleet for numerous repairs over the last decade and they have done great work. If a mistake is made, which is rare, Pro Fleet always makes it right. If you have minor or major repair work needed give Pro Fleet a try!

Taylor D.

Had proplumb come out and replace my water heater. Ryan was on time, courteous and very informative. Highly recommend them, will definitely be calling them for any other plumbing needs.

Bradley G.

I have done a considerable amount of work with the Profleet family of businesses they have always been fare in price and professional in how they handled all business matters i have had to rely on them more than the average home owner because i own a 4 plex which means 4 times more things to fix! And now the townhouses are over 20 years old so there r Mantance issues they have helped with they have done roof repair they put up a large fence they put in new sewer pipes in my home in an emergency situation they came through like champs so i have no problem giving this family business a 5 star review Brad gustafson