Pro Fleet NW

Gail G.

I have used Pro Fleet NW before to remodel and paint the front of my house and also to build fences. Every time they are efficient, pleasant and do a great job. This time I needed a new hot water and toilet. John, the plumber, showed up as scheduled, was prepared with a new more efficient water heater to install and a much better toilet. The work was done all in one day and left my house is perfect shape. I will not hesitate to call on ProFleet again when I need work done whether plumbing or construction.

Matt N.

update: Pro Plumb never filed permits for my job, as the city, as well as the minor label department have no record, and there is no permit minor label on the unit itself. Their negligence almost cost my family our lives. I will be filing a complaint with the CCB and the Better Business Bureau as well as the Oregon State Minor Label BCD.

second update: pro plumb installed plastic concentric venting on a unit that requires metal concentric venting. They also cut the venting improperly. This is what caused the carbon monoxide. I had to have a second company come and completely redo their install, venting, gas lines, and replace the damaged unit which they installed. They still have not refunded me and continue to make up lies about me.

** installed a damaged unit, put my family at risk of carbon monoxide, left me without hot water for over a week **


They installed a rinnai tankless water heater less than six months ago. I repeatedly smelled gas and carbon monoxide and had issues with the water heater not putting out heat properly, and now it has started shaking violently. They said to call northwest natural. Northwest natural red tagged the unit for carbon monoxide leakage. 5 days later, Pro plumb came out to look at the unit, I was advised by pro plumb and by rinnai to contact a rinnai certified plumber to inspect the device. Jennifer told me the warranty would be long and that I would not have hot water, and that if i purchase another unit that they would install it for free. By now I have not had hot water for 6 days. The rinnai certified installer said that the gas line pro plumb was 1/2"" instead of the required 3/4"", the exhaust on the unit did not have an exhaust port, it only had an elbow which was causing carbon monoxide to enter the house. He also noticed that it was damaged and didn't look like a new unit. By now I have not had hot water for 8 days. When I contacted Jennifer at pro plumb she said the other plumber was just badmouthing them, and is very upset and angry with me that I would insinuate that there is a problem with their install, and insisted there was no damage on the hot water heater. When I asked her how the unit would be damaged on the rear of the unit facing the wall, she said she did not want to argue with me. She eventually hung up on me. I don't know when I will get hot water again, or when Pro Plumb will come out to fix the install.

Mark F.

Email to Business from Customer: Paid $240 for a leak which was not fixed. Technician returned the following business day to investigate and was told by Management that we would need to pay an additional $150 which included a $15 dollar part (new drain strainer). We declined the service as we felt this amount was very excessive on top of the $250 we already paid for a service that was not completed. Suggestion: Would recommend that technicians are trained to do their due diligence to ensure the job is complete. For example... running disposal, filling both sinks filling and exploring any possible leaks. Unfortunately from a customer perspective we would not recommend your services to others.

Business Response: While I understand your frustration, service companies often have customers that try to rationalize why a company charges what they do for work when sometimes the parts seem inexpensive. Well, we charge for our time which comes with experience, insurance on our work and a warranty. I would think you have some insight on the value of hiring a professional as we were called to fix the leak under your sink because you tried to re-pipe beneath your sink yourself. The faucet and angle stop installation was leaking and the drain work you had done seemed to be holding up just fine. We re-installed your faucet and both angle stops right away when you called and charged a fee for doing so. Yes, we did not test the drain work significantly enough to get it to leak while we were there and perhaps could have to avoid a second trip this morning. However, if we had we would have charged a price to replace the
basket strainer connection as well. I wish you luck in replacing that again and if you re-consider your need for a licensed professional to help with any projects you have in the future, please give us or any other plumbing company a call. You'll find we all charge for our services.

Customer comments based on above feedback...
Overall paid $240 for incomplete work and am still stuck with a leak. Seems a poor choice by Management to somehow justify their admitted lack of due diligence and cereate a negative customer experience.

I do want to point out that the technician was very polite and professional. Unfortunately his hands were tied when it came to finishing the job without charging us $150 per Management.

Kendra T.

Pro Fleet is such an amazing company. They are a group of hard working, kind, and caring individuals. They were very mindful of our budget and told us all of our options within that budget. Pro Fleet also let us know when they found more issues after doing a bit of demolition that should be fixed before patching it up-which was much appreciated! Thank you Pro Fleet for your fantastic work- we enjoy living in our beautiful newly remodeled kitchen and bath at home!

Andrew C.

Profleet and Proplumb NW repiped our whole home and then remodeled the kitchen and bathroom! We were so happy with the work they did!

Gulnaz O.

We had some water backing up in the dishwasher. I called pro fleet to have them come out and run some diagnostics. I called them because they did some work at my property in the past, and i was pleased with their work last time. When i called about the dishwasher, they said that the diagnostics would be free and before they do any work, they would let us know how much it would cost. We agreed, and Mark came out the same day. After running some test for about 30 minutes, Mark said that we owed $125, and he already fixed the problem. We paid but didn't feel right about this transaction, so we called the office. At the office they essentially said that it is what it is.
Giving them two stars just for showing up the same day we called for service. It's too bad that they don't stand behind their words, but I guess I'll be looking for another plumbing and gas company for the projects I have coming up.

Justin L.

Not a great experience. We had Pro Fleet NW come out to look at a house we were on contract to buy. Their inspections and estimates were late and incomplete. We heard back ""Oh, we thought you didn't need a roof estimate."" Not good when on a time clock to get a house inspected!

James M.

I have used all three entities of Pro Fleet NW for my personal home. Pro Fleet, Pro Plumb and Pro Roof always provide excellent service! I recently had some tile work done in my home and their employee, Jake, was awesome! He was friendly, always on time and his finish work is impeccable!
If you need anything done from simple things like caulking a tub all the way to a full blown remodel, Pro Fleet is the company you should use!!
I will continue to use them in the future.

Ryan B.

Lets talk about customer service shall we, first I called around 4pm looking for a plumber as my basement flooded. Jennifer was very helpful in setting up or finding a plumber, however after a conversation about restoration I was transferred to talk to a restoration company(Jennifer was going to call back, never did). Which happens I get that, however the restoration company confirmed a plumber would be there at 5:30 to 6 pm. They never showed up, nor answered her calls/messages and my own.
Funny thing about plumbing you don't really need a plumber until something breaks, if your company can't respond or keep your client up to date you don't deserve any stars. I had the opportunity too use another plumber but due too your no response I simple passed on them believing they would be there at 5:30-6 pm.
Never would I recommend this company, piss poor customer service and response times.

Lindsay O.

Have had pro plumb out twice. Once to fix leaky pipes and once to diagnose leaks. Super friendly professional and honest plumbers. High five on being available too :)