Pro Fleet NW

Consumer R.

it took a whole month
they failed the inspection twice
made baseless lien threats

I hired ProFleet for a big job. They assured me it would take four days. I gave them 50% down. Nine days in, they told me I owed about 96% of the bill immediately ... despite the job being nowhere near complete. When I told them they'd receive full payment upon completion, they threatened to put a lien on my house. Another 22 days went by before they finally passed an inspection, after flunking the first two. The second failure gave them no choice but to return and excavate my yard a second time to redo the work. If you want to ""leave it to the professionals,"" call someone else.

Ross S.

We selected ProFleet to repair our fence at our rental house. We decided to go with them because they gave us a good bid (of the three we received) and came with a plan of attack that sounded legitimate. Since this is a rental house and we go through a property management company, we were not able to set foot on property while they were working.

They tilted the fence back up in the one section that it was falling over, and other than that they did nothing. They left a big pile of trash for us to remove, and not to mention, THE GATE OF THE FENCE WONT EVEN SHUT NOW! I am so floored by the fact that we paid over $3000 to have two sections of a fence fixed, and because of the poor repair job, the fence now doesn't even shut.

I really don't like giving small businesses poor ratings, but this was one of the worst jobs I have seen. ProFleet, you need to take better care of your customers.

Sean K.

The owners of Pro Fleet NW are great people! I have used Pro Fleet for numerous repairs over the last decade and they have done great work. If a mistake is made, which is rare, Pro Fleet always makes it right. If you have minor or major repair work needed give Pro Fleet a try!

Taylor D.

Had proplumb come out and replace my water heater. Ryan was on time, courteous and very informative. Highly recommend them, will definitely be calling them for any other plumbing needs.

Bradley G.

I have done a considerable amount of work with the Profleet family of businesses they have always been fare in price and professional in how they handled all business matters i have had to rely on them more than the average home owner because i own a 4 plex which means 4 times more things to fix! And now the townhouses are over 20 years old so there r Mantance issues they have helped with they have done roof repair they put up a large fence they put in new sewer pipes in my home in an emergency situation they came through like champs so i have no problem giving this family business a 5 star review Brad gustafson

Gail G.

I have used Pro Fleet NW before to remodel and paint the front of my house and also to build fences. Every time they are efficient, pleasant and do a great job. This time I needed a new hot water and toilet. John, the plumber, showed up as scheduled, was prepared with a new more efficient water heater to install and a much better toilet. The work was done all in one day and left my house is perfect shape. I will not hesitate to call on ProFleet again when I need work done whether plumbing or construction.

Matt N.

update: Pro Plumb never filed permits for my job, as the city, as well as the minor label department have no record, and there is no permit minor label on the unit itself. Their negligence almost cost my family our lives. I will be filing a complaint with the CCB and the Better Business Bureau as well as the Oregon State Minor Label BCD.

second update: pro plumb installed plastic concentric venting on a unit that requires metal concentric venting. They also cut the venting improperly. This is what caused the carbon monoxide. I had to have a second company come and completely redo their install, venting, gas lines, and replace the damaged unit which they installed. They still have not refunded me and continue to make up lies about me.

** installed a damaged unit, put my family at risk of carbon monoxide, left me without hot water for over a week **


They installed a rinnai tankless water heater less than six months ago. I repeatedly smelled gas and carbon monoxide and had issues with the water heater not putting out heat properly, and now it has started shaking violently. They said to call northwest natural. Northwest natural red tagged the unit for carbon monoxide leakage. 5 days later, Pro plumb came out to look at the unit, I was advised by pro plumb and by rinnai to contact a rinnai certified plumber to inspect the device. Jennifer told me the warranty would be long and that I would not have hot water, and that if i purchase another unit that they would install it for free. By now I have not had hot water for 6 days. The rinnai certified installer said that the gas line pro plumb was 1/2"" instead of the required 3/4"", the exhaust on the unit did not have an exhaust port, it only had an elbow which was causing carbon monoxide to enter the house. He also noticed that it was damaged and didn't look like a new unit. By now I have not had hot water for 8 days. When I contacted Jennifer at pro plumb she said the other plumber was just badmouthing them, and is very upset and angry with me that I would insinuate that there is a problem with their install, and insisted there was no damage on the hot water heater. When I asked her how the unit would be damaged on the rear of the unit facing the wall, she said she did not want to argue with me. She eventually hung up on me. I don't know when I will get hot water again, or when Pro Plumb will come out to fix the install.

Mark F.

Email to Business from Customer: Paid $240 for a leak which was not fixed. Technician returned the following business day to investigate and was told by Management that we would need to pay an additional $150 which included a $15 dollar part (new drain strainer). We declined the service as we felt this amount was very excessive on top of the $250 we already paid for a service that was not completed. Suggestion: Would recommend that technicians are trained to do their due diligence to ensure the job is complete. For example... running disposal, filling both sinks filling and exploring any possible leaks. Unfortunately from a customer perspective we would not recommend your services to others.

Business Response: While I understand your frustration, service companies often have customers that try to rationalize why a company charges what they do for work when sometimes the parts seem inexpensive. Well, we charge for our time which comes with experience, insurance on our work and a warranty. I would think you have some insight on the value of hiring a professional as we were called to fix the leak under your sink because you tried to re-pipe beneath your sink yourself. The faucet and angle stop installation was leaking and the drain work you had done seemed to be holding up just fine. We re-installed your faucet and both angle stops right away when you called and charged a fee for doing so. Yes, we did not test the drain work significantly enough to get it to leak while we were there and perhaps could have to avoid a second trip this morning. However, if we had we would have charged a price to replace the
basket strainer connection as well. I wish you luck in replacing that again and if you re-consider your need for a licensed professional to help with any projects you have in the future, please give us or any other plumbing company a call. You'll find we all charge for our services.

Customer comments based on above feedback...
Overall paid $240 for incomplete work and am still stuck with a leak. Seems a poor choice by Management to somehow justify their admitted lack of due diligence and cereate a negative customer experience.

I do want to point out that the technician was very polite and professional. Unfortunately his hands were tied when it came to finishing the job without charging us $150 per Management.

Kendra T.

Pro Fleet is such an amazing company. They are a group of hard working, kind, and caring individuals. They were very mindful of our budget and told us all of our options within that budget. Pro Fleet also let us know when they found more issues after doing a bit of demolition that should be fixed before patching it up-which was much appreciated! Thank you Pro Fleet for your fantastic work- we enjoy living in our beautiful newly remodeled kitchen and bath at home!

Andrew C.

Profleet and Proplumb NW repiped our whole home and then remodeled the kitchen and bathroom! We were so happy with the work they did!