Pro Energy Solutions

Mary C.

If I can give one last advice - PICK ANOTHER COMPANY!!! save yourself the headaches.
Well truthfully I would think twice maybe 3 times before hiring this company to do any type of work in your house.
While it was not their fault that the product was faulty from factory. Every problem and interaction I have personally had with them has been horrible. (Heater is not keeping the water hot. If the temperatures are luke warm that is great)
To start things off my heater was broken from the very beginning. We called twice within the first 3 month of it being installed & all they did was increase the heat to unsafe temperatures and basically tell us we had to deal with it. (Which we did for about 2 years) fast forward to now the problem has just grown exponentially. We contacted them had to pay a service fee for them to come and tell us that there were parts that were malfunctioning from the beginning. They needed to reach out to the HTP company manufacturer.
They had supposedly been in contact with the manufacturer (calling them endlessly and sending emails left and right) whom we recently found out had shipped out all 4 parts that were broken but miraculously the parts kept on getting ""lost"" or not shipped or on back order - all excuses we have heard from proair. They tell us that they have spend tons of money and time trying to fix and repair our issue. When they haven't. Formally confirmed that they (PROENERGY) have just been feeding us lies. Both Billy & John whom they claim are great mechanics (maybe true maybe false - make your own opinions based on actions)
Have done nothing but lie and give us the run around.
They have had the go ahead to exchange the whole unit - which they chose not to do because they would not be getting reimbursed for that job - Per John.

Truthfully there are many more interactions which have caused me to give this review. Feel free to reach out for the full story.

Roman C.

Estimate which I received from Pro Energy Solutions,
was more then doble , compare to other estimates I received for same job ,from other contractors .
They are very xpensive.

Leo B.

I called about 10 HVAC companies. 3 called me back, and said they were ""booked for 4-6 weeks."" The reason I was calling was because our Central air died. Finally, via Home Depot, I was connected to Pro Energy Solutions. Mike got here within a day to estimate the job. He gave me 4 options varying with price. I went with the whole enchilada as our oil burner was as old as the hills as was our AC. In 1 week, they came and and did a FABULOUS JOB! Totally professional, timely, clean, courteous and friendly! The price was also incredibly reasonable! They saved our dogs and us from the wicked heat in NJ! I have ZERO complaints and a hundred reasons why I'd recommend them! BTW, they came a LONG WAY to our house!!! Don't think twice! Young guys who know their stuff and impressed the hell out of this older guy! THANK YOU!!!!!

D Z.

We used Pro Energy Solutions for the first time. They installed a brand new AC unit after ours finally died. We reached out to a couple of HVAC companies and selected Pro Energy after someone in our town recommended them for a similar job. Not only did they have the best estimate but they were super responsive. They came to give an estimate a day after I called. Once we signed the contract they showed up three days later to do the job. Our other HVAC company could not do the job until a month and a half later. Not acceptable as we were having a heat wave. They emailed and texted the night before and showed up exactly on time. Two guys- Russ and a coworker were fabulous. Super polite and professional. They clearly knew what they were doing. They worked for six hours straight and couldn't be more professional and nice. They wore coverings on their shoes and gloves and brought enormous drop cloths. When they were done you'd never know they were here except for the brand new AC unit. Highly recommended.

Sal M.

I got a quote for a new ac condenser and coil for $5500.00 on 5/6, called the sales rep Greg Roth today on 5/27...to let him know I will be moving forward with the project and wanted to leave a deposit to start it but he said they could not honor the quote because the original quote was given to me to ""fill in a day"" of work and now to do the work it would be $6339.30...$839.90 higher for no reason. Very deceptive practice. Very shady.

Marc C.

Great job installing my split system as they were able to hide all the lines so as they could not be seen when looking at the house. Would highly recommend

Lee B.

Do not use this company. I had two operating old heating units. I set up an appointment to discuss getting a new AC unit for the first floor. The salesman came to my home and looked at my furnaces and said that he could install two new AC units without a problem. What a nightmare. He lead me to believe that compatibility would be a non issue. In short the air conditioners do not cool my home. The destroyed my heating units. Upstairs I ended up needing a new board and the mixed up the wiring to get the ac to operate. The downstairs unit humidifier was disconnected and not reconnected. They changed the coil and god knows what else. They came to my home on 5 occasions and each time provided useless analysis. They then brought a agent from the manufacturer who said that I needed 2 new units to have th ac condensers cool as they should. So I and my wife paid another company to repair the damage that this company instilled on us. Now the sales says that we needed new heating units. He did not say that when we paid him $10,000.00. We should have
never contracted with this company.

Patti D.

Run!!! Do NOT Walk! RUN!!!
DO NOT USE THIS FIRM!!!!
They will DESTROY your house. They will not finish the job! They do not return calls. They do not show up! Their work is terrible!!! NO Pride in their business!
DO NOT USE THIS FIRM!! You can find better quality at a better price. Do not listen to the salesperson. It is ALL lies!! They promise big and show up small. I have been waiting since July for them to finish the installation that they started! JULY!!!!!!!! MONTHS!!! It has taken months since they started and it is still not complete!!!

Jim V.

Installation went quite well, but unfortunately we had issues caused by the installers. Ownership was very responsive and visited the site within two weeks of install. It has now been almost two weeks later and have not heard back from ownership on how the open issues will be resolved.

Kevin M.

I called Pro Energy Solutions I spoke with the manager, bill he came out looked at the job two days later he sent two of his technicians over and had my air conditioner up and running very fast and I was very pleased they're not an expensive but they're good