Prescription Plumbing

Chris W.

Travis is the best. Hands down. Awesome guy. Great service. Highly recommended!

Mark B.

Quick response, fair price, great quality. We're in an HOA and had to have the water shut-off to multiple units and Travis gave some great advice on dealing with an HOA management company who wasn't being very helpful. Saved in my phone as my next ""go-to"" for plumbing help.

Joely G.

I get pretty generous with my stars but if I could give five more stars for Travis, I would. I haven't had recent work done by Travis but after having to get a different plumber in for a sudden pinhole leak over the weekend, it made me appreciate Travis at Prescription Plumbing a whole lot more which is the prompting for this review. In the past, he's done everything at my home from leak detection, to replacing a main line to installing new toilets and I was bummed he happened to be out of town when all of this occurred, but that didn't stop him from giving advice as simple as turning off the water or checking in on how things went even though he wasn't available, he still cared for me as a customer. And he still came to assess the situation after the remediation crew took out all their machines because I am interested in re-piping. Travis is the best of the best and I would suggest you keep him on speed-dial as your plumber for life. He's honest, thorough, and a good guy. You can't go wrong here choosing Travis as your plumber.

judy m.

Travis was a gem. He was fast and efficient when replacing our toilet. It was so refreshing working with a company that provides excellent customer service, communication, and skills. We will 100 use Travis again. I would highly recommend his company.

Cat V.

I met Travis when I had a plumbing emergency on a Sunday afternoon. He came right out, stopped the flood and fixed the problem. And the price was totally reasonable! Since then, I've had Travis out to my house several times. He does a great job for a reasonable price, and is polite and professional as well. I just can't recommend him highly enough!

Jane S.

Travis responded to my inquiry right away and was accommodating to my work schedule. He fixed my shower quickly and efficiently and even took the time to explain what he had done. He was extremely friendly and professional and I would definitely recommend his services! :)

Corinne W.

Travis is a good guy and he is fair. He was very patient and working through a issue on our old home and worked with us to help get a permit for the job. It was not straight forward with the old home. Travis did a great job and I will be recommending you to all of our friends and family.

Jo Ann R.

My 91 year-old mother had a problem with flushing a toilet. She accidentally had flushed a rag down the toilet while cleaning. Travis came out & took care of it and didn't charge her for the call. That's amazing. She said he was very nice and polite to her. We will definitely use him and refer him in the future.

Justine M.

Had a leak in toilet Travis was great again! Highly recommend. Travis happen to be out of town when the leak occurred waited for him to return to have the repair that's how much trusted. Turned water off to that toilet til he returned

TheRealG H.

This is a hard review to write because it really didn't have to be this way. I'm a repeat customer with Prescription. I've texted with Travis, and I had Chris come out for a service call in March and he was quick and knowledgeable. I requested to have Chris come out again this week for a few things on a home inspection report. When Chris got here at 1pm, he basically couldn't do any of it due to liability reasons. The one thing he did was tighten a screw on a kitchen faucet which literally took two minutes...and he said there'd be no charge. I text Travis at 1:27pm thanking him and asked about an invoice estimate for replacing a water pressure gauge (one of inspection items) as well as stating they couldn't fix other items, and he starts to question me about what Chris did. Five minutes later, I get a knock on the door from Chris asking to take pics of pressure gauge. He comes and goes. I get another knock at the door about 15 min later, and it's Chris for a third time telling me that Travis said he wants to charge you half of a service call. I was shocked. I mean I understand this a business. I understand there are bills and employees to pay. But, how do you justify in good business telling a customer NO charge, and then come back not two times but three times and the CHARGE them? Not good customer service or business ethics... They were great up until this point, which is why they received two stars... I won't be returning and will definitely relay to others my experience.

***UPDATE from company's response: When you clearly state it was NOT my fault further proves that I should not have been charged. How do you charge a customer for an employee's error and not following company policy?
My review stands.