Prescription Plumbing

Corinne W.

Travis is a good guy and he is fair. He was very patient and working through a issue on our old home and worked with us to help get a permit for the job. It was not straight forward with the old home. Travis did a great job and I will be recommending you to all of our friends and family.

Jo Ann R.

My 91 year-old mother had a problem with flushing a toilet. She accidentally had flushed a rag down the toilet while cleaning. Travis came out & took care of it and didn't charge her for the call. That's amazing. She said he was very nice and polite to her. We will definitely use him and refer him in the future.

Justine M.

Had a leak in toilet Travis was great again! Highly recommend. Travis happen to be out of town when the leak occurred waited for him to return to have the repair that's how much trusted. Turned water off to that toilet til he returned

TheRealG H.

This is a hard review to write because it really didn't have to be this way. I'm a repeat customer with Prescription. I've texted with Travis, and I had Chris come out for a service call in March and he was quick and knowledgeable. I requested to have Chris come out again this week for a few things on a home inspection report. When Chris got here at 1pm, he basically couldn't do any of it due to liability reasons. The one thing he did was tighten a screw on a kitchen faucet which literally took two minutes...and he said there'd be no charge. I text Travis at 1:27pm thanking him and asked about an invoice estimate for replacing a water pressure gauge (one of inspection items) as well as stating they couldn't fix other items, and he starts to question me about what Chris did. Five minutes later, I get a knock on the door from Chris asking to take pics of pressure gauge. He comes and goes. I get another knock at the door about 15 min later, and it's Chris for a third time telling me that Travis said he wants to charge you half of a service call. I was shocked. I mean I understand this a business. I understand there are bills and employees to pay. But, how do you justify in good business telling a customer NO charge, and then come back not two times but three times and the CHARGE them? Not good customer service or business ethics... They were great up until this point, which is why they received two stars... I won't be returning and will definitely relay to others my experience.

***UPDATE from company's response: When you clearly state it was NOT my fault further proves that I should not have been charged. How do you charge a customer for an employee's error and not following company policy?
My review stands.

Sue D.

Travis is key to a successful solution to any plumbing needs. He goes the extra mile every time we call him. Yes sometimes he is busy because quality like his is in high demand so when you can ""plan"" but know he is excellent with emergencies since our home was built in 1969. On this occasion we needed a new water heater since it was leaking gas. He not only replaced it he helped me install new Moen showerheads, angle stops and replace a toilet he made sure that everything would pass an upcoming inspectors report since we are planning to sell our home. The results: my new water heater is properly braced, has the drip tray and an outside release so no one can get hurt and the new fixtures and toilet look and work awesome. The inspector could not find any plumbing issues! I have insured the new buyers know who to ALWAYS call 1st. Happy New Year Travis and Prescription Plumbing!

Clark N.

Still working with Travis and still very pleased! He tracked down an issue that had been plaguing our plumbing system (which I thought was going to be a really tough and expensive problem) and fixed it completely with a simple solution. Told me exactly what he was doing, and when he was done, the problem was GONE - and it's stayed gone for six months since. It's rare to find someone who knows his craft this well. Like I said before, Prescription is now my go-to plumbing service, hands down.

Kate W.

We had a fantastic experience w/ Travis of Prescription Plumbing. He is the owner / operator, so you're not dealing with a chain or bigger company that doesn't care. He takes the time that's needed and is super knowledgeable. I only wish we had found him sooner! We did our homework and got about 3 other quotes. Not only was Travis the most affordable but he's the ONLY one my husband felt confident that he knew his stuff. Don't call anyone else for your plumbing needs, Travis is the best there is!

Danny and Monica S.

Travis is awesome, and very kind! He did a shower valve and raised our shower head! He did a great job and we will have him back to do our other shower! Thank you much!

Todd L.

Travis is flat out awesome. He found a massive problem I would never of known about without his thorough work. He then spent the rest of the day fixing that massive issue. He's professional, courteous, and just a fantastic plumber. Two thumbs way up!

M T.

Travis is just a great example of how to run a business! He is honest and very knowledgeable in all aspects of plumbing. He doesn't try to sell anything. He came out to my condo and helped me on multiple issues. I habe used A LOT of plumbing companies but this is the only one I will ever use! Im even going to bring him into my HOA to be our preferred plumber!!!! Excellent response via text or email or even yelp!!!!