Premium Plumbing & Drain

Amanda M.

Scott responded same day to a clogged drain. Very professional and friendly! Honest and quick service! Keeping contact for future plumbing needs!

Shri C.

Worthless unprofessional amateur service technicians
Had an issue with water heater not lighting the pilot. These mediocres came in and didn't attempt to check the issue on their own. Instead called the manufacturer to troubleshoot, which i have done already.
After trying to follow the instructions from the manufacturer which eventually didnt work, they decided the gas valve unit has to replaced and left my place with the service fee.
They even said, the work order has been closed and cannot move forward.
The same night, I did my research on the internet and a was able to see the igniter lighting but i had to try multiple times which eventually lit the heater.

Next day I spoke the owner who goes by name scott. I understood this guy was arrogant MF. I asked him for cost of repairs to which he said he would give me a call in couple hours which he didnt. I called him after few hours and gave me a estimate of $600.
When I asked him about the experience his technicians have, he boasted that they are certified. I highly doubt they have any experience.
He got annoyed and hung the call understanding that it was this conversation was going other way.

Dont get trapped in such fraud service providers. they cheat people and take your money for free.

Update - your technician was not even able to do the basic job which i was able to do. And you call yourself freaking certified. You couldn't even respond to my question and hung the call. That proves how genuine you are at certifying your work.

Check your business reviews from other customers first. Lol pathetic

Tony L.

Don't not use them they diagnose stuff incorrectly and are a bunch of rookies. Get a real professional to fix your stuff

Rodrigo D.

Worse service ever !! I was not able to use my bathroom or showers for 3 days Worker blamed the city , city checked on there side and everything was good, then premium plumbing recommended to run a camera down my line that there's a possible breakage which would run me $250 which my insurance didn't cover so I would have to pay out of pocket ... so I called the plumber who was recommended to me last time DC plumbing and repair 650-716-3798 and they were able to fix my issue In 30 min!
Plumbers name is David Donnelly! Excellent service!! Master plumber!!

Petra M.

I was very impressed with the professionalism and knowledge of the technician. He was able to clear the shower drain when another company could not. He was friendly. thank you I will definitely contact this company in the futire.

Cortney M.

Scott and his crew were hands down the best plumbers! Had two other plumbing companies come out before this one and got false information about our problem just to charge us and not fix the issue. Premium plumbing came out found the true issues quickly and have the problem solved in a fast and efficient manner! Can't say enough good things about their quality of work or professionalism would recommend them 10/10

Patricia B.

Beware of Ashley. She plays nice at first, but is rude when it comes down to helping. I had put in a service call a week ago. The appointment would have been today. I waited all day with no calls or anything. I reached out myself. Ashley told me my appointment was canceled by my home appliance warranty. I verified myself it was not canceled. Secondly, I was told there was mix up on my appointment. Not only that all of a sudden there was a problem with them coming to look at my water heater after my warranty got in touch with them. She said because the original plumber broke the valve they can't come. Number one way wait a week to let me know? Number two, I had already explained the whole situation with her when I made the service call. My home warranty appliance already approved replacing the water heater from the first original visit. My water heater is old. The drain valve was already determined it was not broken intentionally. I don't understand why Ashley had to purposely look in it to a week after scheduling the appointment only to stand us up. Number three Ashley declined the call now because of the rudeness. Well, hello I had an appointment everything was fine and approved. There was no issues until you (Ashley) made it worse. You were pretty rude yourself. When I asked why you wouldn't call me after finding out supposedly the appointment was canceled you basically told me it was my warranty's to reach out to me. If you are such a ""good"" admin, you would of reached out to me to make sure. The communication is always between the contractor and customer. Warranty only approves the work you submit to be done. As it states online on my account communication is through the contractors. I can't believe how unpleasant and unprofessional this call went. I wasn't expecting it to turn out this way. I mean as part of customer service communicate and at least show up to look or something. There was other repairs.

Joshua B.

The service tech was late and after asking the customer service representative for a realistic timeframe, she would not give me a serious response and just said later. A few minutes later I received a call from AHS informing me that the appointment was canceled and that I would have to schedule with a different company.This is all after taking a day off to have the tech come out for what should have been a few minute job.
Awful customer service.

Mike D.

Update: I thought they had fixed the problem. But after we closed up the wall and a few months later we noticed the wall showing signs of moisture. We called our warranty company AHS and they said that since it had been 5 months since the repair, it would take a new call charge. So they sent a new plumbing contractor and when they opened up the wall, the last repair was spraying out water from faulty soldering. There was excessive gobs of used solder on the ground. The new technician, and my own knowledge, indicates improper repair. This is what happens when you solder or sweat a water line and it's wet. The solder won't hold very well so they just kept adding solder until it held, which obviously didn't last very long. Now we have extensive damage to my wall and floor and AHS contract says they don't cover secondary damage, which is BS, and that they are not liable for the faulty work from their vendor. But we didn't hire the contractor nor do we have any paperwork or contract with these guys. So can someone please tell me what recourse we have?

Favor N.

Premium Plumbing was connected to us through our home warranty. Our laundry room flooded multiple times while doing laundry. everything was tightened, but we could not not figure out the problem The water travel into our coat closet and caused mold to build up. Ishmael came out today and was very helpful. he figured out the problem right away and screwed the water pipe so it doesn't move. he also called our home warranty company to discuss about the potential mold issue so they can send someone to test the wall.

This company is highly recommended and make sure to request for Ishmael. He is very nice and very knowledgeable. And he does an excellent job!