Premier Plumbing & Leak Detection

Christy M.

I received my service 9/16/21 and it has been a little over a month since then. The same issue is happening (leaking bathtub faucet) and the guy replaced something inside and said it should be good to go. About a month later it started leaking again with the same issue, and after looking at the receipt I realize the numbers are not adding up to the number he said. Total material is $115 and labor was $180. Total came out to $395 and with the credit card fee of 3% came out to $406.85. $115 + $180 = $295 and even with tax if there is a fee, it should not be $100 more than $295. Also after my mom called the company, they told her they would stop by my apartment today and that they would call me but I have not received any call at all today and it is 8:05pm. Unless they fix the overcharge from last service and fix the leak that I wanted fixed originally, I would unfortunately not recommend. Update: we called and it's a $600 cost to fix the issue that should have been fixed last month and that's WITH the $100 discount from overcharging. Very disappointed and would definitely not recommend to anyone unless you want to be ripped off.

Becky F.

We used this company for a slab leak in 2017, and they did a great job. However, recent experience with this company was extremely disappointing and unprofessional. We recently had another slab leak, and they sent a crew to repair the leak (a crew who they later admitted was not the crew who typically repairs leaks). The plumber (Ed) told us the repair was complete and the water meter had stopped. I should have checked before letting them leave. Later that day, we checked the meter and it was still moving indicating a leak was still present. I called one of the managers who said he would come out on Friday of that week. He never showed up or returned calls. We tried for 4 weeks to reach them without success. The leak that was incompletely repaired worsened and we began to hear water leaking again and the meter picking up speed. We finally reached the company owner's son (Brandon). We explained the situation to him and he refused to take responsibility for the poor workmanship on the initial job and told us that we could pay $1200 for them to come out to fix the problem that they did not completely repair on the first job! We have hired another company to do the repair who guarantees and stands behind the quality of their work.

Susan K.

Do not use this company unless you want to pay over triple what other companies charge. We were desperate with an under slab leak and no other company was available to work on it. We had a similar leak a few months before, so we assumed the charge would be in the same ballpark. Took the same amount of time to work on it as a different company had done before, but Premier charged over triple what the other had charged. This was a daytime fix, not after hours. The leak is fixed, but I will never use them again.

Erika J.

I have used them for five jobs now, hoping it was just a bad technician one day or so. It all boils down to the service you need done; simple things are done well such as unclogging a sink drain. However, we had a leaking faucet in the bathtub and it was apparent that they either cut corners or didn't know what they were doing. The faucet works but the hot water/cold water is backwards and is protruding awkwardly. It's a shame that they could not find us in their system because of not one, but THREE instances of incorrect filing errors. Very unprofessional. When I spoke to the owner requesting a technician to come back to fix the mediocre job he simply said that they didn't do it cause they can't find the invoice. Not only that but he promised to call me back on the issue and never did. He sounded annoyed. The technicians are nice and respectful, and they clean the area after working. However, it is a toss up whether you will get a person who knows what they're doing. Just really annoyed that their team is unable to find past jobs done because of simple mistakes on their end. There is an excruciating lack of attention to detail and it kills me considering the prices I had to pay. I do not think I'll be using them again.

Sharon W.

The prices are outrageous. Over 800.00 for hooking up a new sink and running new a line to refrigerator that they cut.

Kevin G.

Premier Plumbing is fantastic. I called them on a Saturday about a leak near the sink/dishwasher. The gentleman who answered the phone was professional and courteous, explaining that there were six service calls ahead of mine but they'd perhaps be able to visit the same day. Hours later I received a call from the technician saying that I'm up next. A text message followed with an estimated time of arrival. The service technician (Corey C.) was fantastic. He was courteous, professional, and very helpful. He identified the problem (a clogged filter in the dish washer), fixed it and explained everything. This is the second time I've contracted Premier Plumbing and I'm delighted with their service. Thank you and keep up the great work!

Robnting T.

Had them install a shower pan liner and they were pretty expensive. The work was not done correctly and I called the next day and was told someone would be there later in the day to fix it. I have to pour the mortar in the morning so that would be great. 6:07 pm no one ever showed up. I texted the supervisor and he said he could not get him out there and would be there the next day midmorning... Would have been nice to get a call I could have been doing other things than waiting for a no show. Now I'll have to push my pour back a whole day. Last time I'm using them... Update: Turns out the contractor I hire to do the pour couldn't do it because the install from Premier Plumbing was done so badly it had to be torn out and redone. The company reached out and was less than understanding and a bit insulting to both me and my contractor. People don't use this company, I'm having to do a CC chargeback because they won't refund my money.

Liz G.

Called this company out to my recently purchased farm to diagnose water lines to paddocks. Very nice gentleman however clearly not educated in agricultural plumbing. I also asked assistance with washer hookup. $125.00 to move washer, connect water hoses. My concern was whether the water hookup was put in correctly. Should have read the reviews before hand, won't use again

Fitz K.

So far so good. Our plumber, Mike Barber, just left and it looks like he did a great job. Plus, he was super polite and friendly was providing service.

Stephanie C.

We were having some spurting coming out of our faucets after the water runs a while. I had looked up a plumbing company we used in the past but my search landed me on Premier Plumbing. I called and asked if they were affiliated with the other company and they quickly told me no but they had a 5 star google rating and that was probably how my search landed me on their company. I explained the problem and told them we were on a well but did not think that was the problem. At no point did the person setting up the appointment tell me they did not work on wells and pumps. He told me it would be $125.00 for the call and they could be at my home between 9 and 11 the next day. I accepted the appointment. At 9:30, I called to hopefully get a better estimate of the time of arrival. I was then told the technician would arrive some time before 12. I advised that I had been told it would be between 9 and 11 and they person advised he had written down noon. I told him I would have gone in to work had I known it would be closer to noon. Corey and Micah arrived at my house around 11:40. They were polite and professional. They went out to the well pump area for about 30 minutes. Then Corey came back in and said the problem was more than likely something to do with the stick (the piece that connects the pump in the ground with the up top unit). He had to call someone at another company to get that information. He was very nice. I asked if I had to pay the whole service charge since they could not fix what was wrong and I had not been told they did not work on wells and pumps. He politely stepped outside and called the office. When he returned he said it would be $100.00. What???? For the technician to come out and call another company and tell me what """"might be wrong."""" This was poor customer service. The person answering the phone should have said they do not work on wells and pumps. Not to mention I missed a whole day of work as I had to have another company out in the afternoon after I had waited all morning for Premier. I told Corey I would be providing an unfavorable review and to have the owner call me if he wanted to discuss. I understand it costs money to run a business. However, don't take a job without providing the customer with the information about your limitations. I will not recommend Premier to any of my friends and family. Had they worked with the service call amount or been up front about not working on wells up front then I would be writing a very different review.