Premier Plumbing & Leak Detection

Hope C.

We had a perfect experience with Premier. They quickly identified the problem, gave us a fair estimate, did the work and were done by the end of the day. I would hire again.

Thea G.

I called Premier Plumbing on Tuesday (4pm) and left a message that I needed plumbing help with my toilet, never received a return call. Called back on Wednesday morning (10:30am) and then again at 2pm on Wednesday before i recieved a phone call back, I explained that I didn't need an emergency call as I had already waited over 2 days for a return call. They said it would be between 3:30-6:30pm before someone would be here (again I said I didn't want to pay for an after hours overtime service call), he said he understood. The men showed up about 5:30pm and were very nice, fixed my problem but then charged me $250/hour an overtime rate for the repair, I asked about the rate and he said because it was after hours he charged the overtime rate? Spoke with the office manager on Thurs morning and explained my concerns with the charge, he said if indeed I'd called before 5 pm there should not be an overtime rate charged. The office manager just called back and I was told that that's rate they decided I should pay, this is not acceptable business practice but it is how Premier is operating. I paid the bill but will NOT be using them in the future as they cannot be trusted!

Carla F.

WORST COMPANY EVER! We had them come out for a leak detection and they said they located the leak, and marked the spot. Our plumbers came out the next day, and the leak was not where they said it was, or anywhere near it in fact. They dug several holes in our floor looking. We reached out to Premier and they never got back to us. After calling and calling I finally reached Brandon and asked for a refund. He said he wouldn't give us back one cent. He said they only offer a 50/50 chance of finding the leak!! Well, they sure didn't say that up front! And what nonsense. Why hire someone that says they have a 50% chance of failing??!! They also didn't mention the hidden credit card fee they added. He tried telling me that no leak detection company will guarantee they will find the leak so I called the 2 best leak detection companies(Slueth and American) and they laughed at that. They said they would never charge if they can't find it and one guarantees they will come within 18"""" So he's full of it. I wish I had used the other companies and paid attention to the bad reviews on this company, but they couldn't get out fast enough. Just beware! They don't care about anything but money, and they just leave you hanging. BAD company.

Second C.

We used Premier Plumbing and Leak Detection to pump our septic tank. They were able to get us on their schedule the day after we called. Corey and Tyler were professional, friendly and courteous. They had the job completed within an hour and a half and left everything just as they had found it when they arrived. I highly recommend Premier Plumbing and Leak Detection.

Lisa S.

The only reason I gave them one star was because I could not give them negative stars, which I would have given -5 if I could. These are some of the most dishonest people I have run into in a long time. Just for reference, my house is a high-end mobile home that was placed two-years-ago with a brand-new septic system. I was having trouble flushing the toilet's so I called this company. The total time at my house for this service call was approximately 20 minutes. When I call this company, they told me that the inspection of the system was free. Upon arrival, the first thing the technician did was to look at the vent pipes coming out of the house, which are on the roof, while he stood on the ground, and told me that they were inadequate and needed to be replaced. The technician then told me that this would involve cutting through the ceilings in both bathrooms to change them. When I asked the technician what plan two was because that was not going to happen, he went to the area where the septic system was and stood there a minute or so. Then he proceeded to tell me, looking across the lawn, that he could tell that the drain field needed replacing (Remember, this is JUST a two-year-old system with one person living in the house.) After telling me that the drain-field needed replacing he went to his van and got his septic system camera. This is where my real beef with this company comes in. I was NEVER told that there was a charge to get the camera out of the van. I was never asked if I wanted him to inspect the system with a camera. After running the camera down the cleanout drain-pipe, which he did for approximately 3 minutes, he stated that the entire septic system was likely installed incorrectly and would have to be replaced! (What were all those county inspections we paid for, and passed, during the installation process for?) I told him that I just wanted to start with pumping out the tank and asked how much that would cost. He said he didn't know and would have to call his office. Upon hanging up from his office he told me that it would be $550.00 to pump the tank. When I said I would have to let them know, I was handed a bill for $250.00. I asked what the $250.00 bill was for, he said that is what is costs to use the camera. I told him that I would have never approved the expense if I had known that there was an expense involved, let alone a $250.00 expense for 3 minute use of the camera. I called the office after the technician left and asked if the $250.00 was applied to the cost of pumping out the tank. I was told, no, that pumping out the tank was a separate service. As one can imagine, I was super upset, and said that I would get the word out about how dishonest this company is. A few minutes later, Johnny, who said that he was the manager, called me and said he would give me a $100.00 break on pumping out the tank. He groveled for a few minutes, and said he hoped I would call them again sometime. He never offered to either reduce the fee for the camera or refund my money completely as, had I known about the expense, would have never approved the expense. Needless to say, I will not be calling them EVER again. Marion Pumper came out, pumped the tank, cleaned the filter, which was clogged causing the problem, and the entire bill was $275.00. As soon as he opened the tank, he said """"...your system is running normally, and the problem is the filter."""" No, you do not need to replace your entire system and destroy parts of you house to fix it problem. The two guys that came out were knowledgeable, polite, and HONEST. I would not hesitate to recommend Marion Pumper to my friends and family! Run screaming from Premier Plumbing!!

Angela H.

As a result of a high GRU water bill, I was requested by them to have home checked for a leak. I proceeded to call different plumbers and also read the write-ups in regards to them. Premier was rated low. Thus I stayed away from them. I also called friends and persons who knew them and I received information that I should stay away from them completely as they do shoddy work. I ended with a person from B&H plumbers by the name of Bob who said he would send a person from B&H who was a leak detector and would locate the leak. Well, imagine my surprise when the person came (and after he had checked for the leak), I discover he is from Priemer. This person who goes by the name of Sam in pride and arrogance informed me he was the best at finding leaks and that he had been doing so for 20 years. He found no leak inside my home. He proceeded to tell me the problem was with the pipe that ran from the road to the house and that he would charge me $1,800.00 to dig a hole and repair the leak in the pipe. He stated the length would be 50 feet. It was less than 30. He stated with 2 men digging, it would take a whole day to complete. Really now??? I was not about to hire Premier to do anything else in my house so I proceeded to locate a plumber who would dig the trench and check for a leak. This was done and I was charged $30.00 for the labor. No leak was found in the pipe but Sam from Priemer had assured me that was where the leak was. I didn't think so. GRU was called and they in turn replaced all the equipment that belonged to them. The leak remained thus I was still with a leak in my house which Sam from Priemer had assured me there was no leak inside the house which he stated was a good thing. Sam from Priemer was called and informed the leak had to be somewhere in the house or its foundation. This Sam had continuously maintained was not the case. However, I received a call the following day from Sam informing me he was 30 minutes away and was coming to my house and he was going to find my leak. No notification had been given me, no conversation had taken place in regards to this with me. I was merely told he was coming. This was infuriating. He should have found the leak the first time instead he continued to maintain his stance the leak was in the pipe from the road to the house. It isn't. At this point I called B&H (Bob) because that is the person who was responsible for the issue. I was dealing with him not Priemer. I requested the refund of my money so that I could hire A REAL leak detector and get the problem with the leak resolved. Bob didn't agree. I am left with much money paid out and problem not resolved because of irresponsibilites of B&H and especially Priemer. If I had listen to Sam from Priemer, I would be out even more as that is what he is about (ripping people off). Charging over $1,000.00 to dig a simple hole is ridiculous. Way high and he isn't any good at his job. Many persons have now stated this to me. B&H is just as bad so people beware of Priemer and B& H. For your well being and pocket book stay away from Priemer and B&H because they are combined with Priemer.

Karen F.

AVOID PREMIER! They cost me thousands in repairs and I'm not alone. They have multiple violations , citations, and a suspension filed against them by the State Licensing Board. https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742 Premier was simply replacing a bathroom faucet and broke the pipe causing a major flood. It took hours to remove the water and the damage was significant! Two supervisors promised to send a flood mitigation team with fans and to reimburse me for the replacement flooring. It never happened! While my homeowner's insurance would cover the damages (less the $1,000 deductible) my rates would increase and I'd likely be dropped by the insurance company. Premier wouldn't even comply with the state law which requires them to provide me their insurance information. I have never before given a one star review, but this company's rating is a ZERO! Link to State Board: https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742

Jeff J.

WE had our septic tank drained yesterday, but the washing machine still overflowed and even caused the kitchen sink to back up. A call to Premier Plumbing and an hour later Michael and Justin were here to clean out the clog between the kitchen/washer and the septic tank. Prompt, polite, and professional. Do yourself a favor and call Premier for any of your plumbing needs. And they told me they now do septic tanks also!

Randy R.

The bathrooms in two duplexes flooded at 9pm on a Friday evening. Premier Plumbing in Gainesville, Fl. was contacted and at 10 pm Brandon said they would be here in 30-45 minutes. Two hours later I'm calling them back and no answer. The voicemail is full and you can't leave a message. I sat up waiting for them to call and callEd them again till 4 am. I finally layer down and get called at 8:15 by Brandon wanting to know if anyone showed up last night. In an excuse he said he was pulled off of our job to go to another job and some unknown person that he wouldn't name was supposed to come to us. Not only did he keep me up all night waiting he ruined Saturday for me too due to lack of sleep. Do Not rely on them.

Kimberly Townsend P.

Their employee stole valuables out of my bedroom jewelry box while I was out of earshot. The management won't even return my calls. Further? Their employee recognized my car on Waldo Road and gave me the finger. Do not call. Ever.