Premier Plumbing & Leak Detection

Stephanie C.

We were having some spurting coming out of our faucets after the water runs a while. I had looked up a plumbing company we used in the past but my search landed me on Premier Plumbing. I called and asked if they were affiliated with the other company and they quickly told me no but they had a 5 star google rating and that was probably how my search landed me on their company. I explained the problem and told them we were on a well but did not think that was the problem. At no point did the person setting up the appointment tell me they did not work on wells and pumps. He told me it would be $125.00 for the call and they could be at my home between 9 and 11 the next day. I accepted the appointment. At 9:30, I called to hopefully get a better estimate of the time of arrival. I was then told the technician would arrive some time before 12. I advised that I had been told it would be between 9 and 11 and they person advised he had written down noon. I told him I would have gone in to work had I known it would be closer to noon. Corey and Micah arrived at my house around 11:40. They were polite and professional. They went out to the well pump area for about 30 minutes. Then Corey came back in and said the problem was more than likely something to do with the stick (the piece that connects the pump in the ground with the up top unit). He had to call someone at another company to get that information. He was very nice. I asked if I had to pay the whole service charge since they could not fix what was wrong and I had not been told they did not work on wells and pumps. He politely stepped outside and called the office. When he returned he said it would be $100.00. What???? For the technician to come out and call another company and tell me what """"might be wrong."""" This was poor customer service. The person answering the phone should have said they do not work on wells and pumps. Not to mention I missed a whole day of work as I had to have another company out in the afternoon after I had waited all morning for Premier. I told Corey I would be providing an unfavorable review and to have the owner call me if he wanted to discuss. I understand it costs money to run a business. However, don't take a job without providing the customer with the information about your limitations. I will not recommend Premier to any of my friends and family. Had they worked with the service call amount or been up front about not working on wells up front then I would be writing a very different review.

Ricky B.

Unfortunately I have a leak in my home. So I did some light googling and called this company. Phone was picked up very quickly and after explaining my situation the rep told me I would have a plumber at my home between 12-2 pm. Now it was about 10 am when I called so I thought wow this is some amazing service. All was going great. I will also add I cut off the water to my home so as to not make any damage worse so I was in no particular rush. I also did not ask for a 12-2 time that's what they gave me. Well 1 pm rolls around no plumber. 2 pm rolls around no plumber and no call to check in with me. So I called them just to get an update and make sure I was still on their schedule. Same rep answers the phone as this morning he apologizes says they are super busy and my home is the very next call. Well the plumbers finally show up at 4:30 pm ! Now this is something that really angers me because I spent my day off just sitting around waiting on them. Had they just told me from the beginning that they couldn't make it to my home until 4:30 I would have been fine. But instead they made a promise to me and were way off the mark. They over promised and under delivered. This all boils down to bad communication which is a shame because when the plumbers showed up the 2 guys were actually really professional and very nice. But I cannot and will not stand for a company that does not value it's customers time.

Marjorie S.

My 75 year old Mom called Labor Day weekend to see when it was convenient for them to come out. She specifically told them it was not an emergency, only needed the garbage disposal disconnected & didn't want to pay extra for holiday service. They insisted they had someone who could come out Labor Day, & didn't tell her they would charge extra for coming that day. Bubba showed up, hung around outside on the phone for 20 minutes, drove to Home Depot (2 minutes away) to buy a $5 sink basket. He was gone an hour. Total working time was under 30 minutes, charged $295 for disconnecting a garbage disposal. My Mom & I each went to their office (separately) to ask them to give her a partial refund. Still no reply from owner. Crooks!

Shaun P.

Purchased my house a year ago and Premier replumbed the water lines for the prior owner before closing. They must have known that the person paying wasn't going to actually use the system, because we find over and over that the quality of the job was abysmal. In no particular order: - Random pex pipes & trash left all over the place. Had to clean out a pile of crap before closing. - Didn't insulate lines running through the attic. Maybe thought no one would look? A frozen line could have easily burst in the winter. - Exposed pex lines poking through the walls in some random areas. In the pantry, for example. - Didn't run a hot water line to sink in the master bath. Got two cold water lines instead. Had to have another plumber come to fix. - Didn't remove the old plumbing taps for the washing machine. I now have the useless original taps sitting in the wall and what should be a new recess plate just screwed to the wall with the new taps. Shoddy. - Used to have four external hose attachments, now have two within 12 feet of one another. No hose fittings in the entire back yard. Well, the old fittings are still there, just unusable because they were never plumbed. - None of the old under-sink valves were removed, so most sinks have four valves underneath. Two of which are just the old useless valves. There's probably more, but the point is that the quality of this job was terrible and I'll avoid them like the plague.

Debbie M.

Not pleased..... Had drain field replaced by Premier Plumbing and ended up paying more than originally quoted. Also, I was left with a huge mess in my yard. I called the owner and he was suppose to come take a look at the end result and have dirt brought in......never happened! This resulted in me having to pay someone else an additional $800 for dirt to fill and even out yard. I would not recommend Premier to anyone.

Milan S.

Horrible service. They changed my heater tank where the only thing that needed to be done was cleaning the pipe for air conditioning. Unethical company.

Bianca L.

Been having issues with my tub, hopefully it stays like this BUT Mathew was so nice and did such a quick job! my tub was flooded and he took less than 30 minutes to fix the pipes. Not only did he get everything done but made sure to clean absolutely everything. Would deff recommend

DeWaynique B.

Matthew and his partner Robert were great! After submitting my request they called to scheduled an appointment that fit my availability, they also made a confirmation call as well an in-route call. Upon arrival they introduced themselves and were respectful to my belongings. They explained why I was having issues with my sink and toilet and they were clean. I will defiantly use this company again.

Jennie L.

Appreciated Bob helping me with my septic issues very much!

Tammy M.

Called on Monday, they came out on Tuesday. Had been told by a different company we would need to repipe to the tune of $4900! For a slab leak. Randy said there was no leak at all! Very grateful for honesty. Will keep them on speed dial for any future issues!