Premier Plumbing & Leak Detection

Jeff J.

WE had our septic tank drained yesterday, but the washing machine still overflowed and even caused the kitchen sink to back up. A call to Premier Plumbing and an hour later Michael and Justin were here to clean out the clog between the kitchen/washer and the septic tank. Prompt, polite, and professional. Do yourself a favor and call Premier for any of your plumbing needs. And they told me they now do septic tanks also!

Randy R.

The bathrooms in two duplexes flooded at 9pm on a Friday evening. Premier Plumbing in Gainesville, Fl. was contacted and at 10 pm Brandon said they would be here in 30-45 minutes. Two hours later I'm calling them back and no answer. The voicemail is full and you can't leave a message. I sat up waiting for them to call and callEd them again till 4 am. I finally layer down and get called at 8:15 by Brandon wanting to know if anyone showed up last night. In an excuse he said he was pulled off of our job to go to another job and some unknown person that he wouldn't name was supposed to come to us. Not only did he keep me up all night waiting he ruined Saturday for me too due to lack of sleep. Do Not rely on them.

Kimberly Townsend P.

Their employee stole valuables out of my bedroom jewelry box while I was out of earshot. The management won't even return my calls. Further? Their employee recognized my car on Waldo Road and gave me the finger. Do not call. Ever.

Lee L.

Kinda Shady I had a friend who had a horrible experience w them, so when I had an issue, she warned me off of them. No worries! I'd had the same plumber for years. I called MY plumber, the phone is answered with THAT plumber's name and I leave a message. Get a call back, guys show up for my job, and...... their shirts say Premiere on them. So do the trucks! I took a chance a the work was fine. But they failed to put in escutcheons and it looked like crap. Bob eventually came out and fixed it, but I really feel lied to with the Ol' Switcheroo they did.

Izzy G.

Update: Still no word from this company on the severe damage their faulty work caused my home. They have my money and I have more damage and repair costs than before I hired them. In addition to the leaks inside my walls caused by poorly connected fixtures that damaged the drywall and adjacent cabinetry, the plumber crushed and disconnected the vent to my dryer, installed the pipes outside of the walls, and in general created several obstacles for my drywall installer that simply shouldn't have been there. They also installed the emergency shut off valve immediately outside the front entrance to my house causing a trip hazard as well as an eyesore. You might get lucky with this company, but no if you have any problems with the job they do this company does not stand behind their work. You will have to pay to clean up their mess on your own dime. In my opinion, it's not worth the risk, go with literally any other company! .... After a leak detection service and the recommended repiping of our unit to resolve a slab leak, Premiere Plumbing and Leak Detection left us with new, more severe water damage than we had before. They came out and fixed their mistakes but did nothing about the damage it caused. After calling the office multiple times and finally threatening legal action the owner's son came out and promised to send a water damage repair company out. That was 2 weeks ago and mold continues to grow in my wall. I still haven't heard from the company and quite frankly I'm tired of having to call them to make them do what they promised.

Christy M.

I received my service 9/16/21 and it has been a little over a month since then. The same issue is happening (leaking bathtub faucet) and the guy replaced something inside and said it should be good to go. About a month later it started leaking again with the same issue, and after looking at the receipt I realize the numbers are not adding up to the number he said. Total material is $115 and labor was $180. Total came out to $395 and with the credit card fee of 3% came out to $406.85. $115 + $180 = $295 and even with tax if there is a fee, it should not be $100 more than $295. Also after my mom called the company, they told her they would stop by my apartment today and that they would call me but I have not received any call at all today and it is 8:05pm. Unless they fix the overcharge from last service and fix the leak that I wanted fixed originally, I would unfortunately not recommend. Update: we called and it's a $600 cost to fix the issue that should have been fixed last month and that's WITH the $100 discount from overcharging. Very disappointed and would definitely not recommend to anyone unless you want to be ripped off.

Becky F.

We used this company for a slab leak in 2017, and they did a great job. However, recent experience with this company was extremely disappointing and unprofessional. We recently had another slab leak, and they sent a crew to repair the leak (a crew who they later admitted was not the crew who typically repairs leaks). The plumber (Ed) told us the repair was complete and the water meter had stopped. I should have checked before letting them leave. Later that day, we checked the meter and it was still moving indicating a leak was still present. I called one of the managers who said he would come out on Friday of that week. He never showed up or returned calls. We tried for 4 weeks to reach them without success. The leak that was incompletely repaired worsened and we began to hear water leaking again and the meter picking up speed. We finally reached the company owner's son (Brandon). We explained the situation to him and he refused to take responsibility for the poor workmanship on the initial job and told us that we could pay $1200 for them to come out to fix the problem that they did not completely repair on the first job! We have hired another company to do the repair who guarantees and stands behind the quality of their work.

Susan K.

Do not use this company unless you want to pay over triple what other companies charge. We were desperate with an under slab leak and no other company was available to work on it. We had a similar leak a few months before, so we assumed the charge would be in the same ballpark. Took the same amount of time to work on it as a different company had done before, but Premier charged over triple what the other had charged. This was a daytime fix, not after hours. The leak is fixed, but I will never use them again.

Erika J.

I have used them for five jobs now, hoping it was just a bad technician one day or so. It all boils down to the service you need done; simple things are done well such as unclogging a sink drain. However, we had a leaking faucet in the bathtub and it was apparent that they either cut corners or didn't know what they were doing. The faucet works but the hot water/cold water is backwards and is protruding awkwardly. It's a shame that they could not find us in their system because of not one, but THREE instances of incorrect filing errors. Very unprofessional. When I spoke to the owner requesting a technician to come back to fix the mediocre job he simply said that they didn't do it cause they can't find the invoice. Not only that but he promised to call me back on the issue and never did. He sounded annoyed. The technicians are nice and respectful, and they clean the area after working. However, it is a toss up whether you will get a person who knows what they're doing. Just really annoyed that their team is unable to find past jobs done because of simple mistakes on their end. There is an excruciating lack of attention to detail and it kills me considering the prices I had to pay. I do not think I'll be using them again.

Sharon W.

The prices are outrageous. Over 800.00 for hooking up a new sink and running new a line to refrigerator that they cut.