Premier Plumbing & Leak Detection

Mark B.

Do not use this company unless you want to pay over triple what other companies charge. We were desperate with an under slab leak and no other company was available to work on it. We had a similar leak a few months before, so we assumed the charge would be in the same ballpark. Took the same amount of time to work on it as a different company had done before, but Premier charged over triple what the other had charged. This was a daytime fix, not after hours. The leak is fixed, but I will never use them again.

Beth B.

Called this company out to my recently purchased farm to diagnose water lines to paddocks. Very nice gentleman however clearly not educated in agricultural plumbing. I also asked assistance with washer hookup. $125.00 to move washer, connect water hoses. My concern was whether the water hookup was put in correctly. Should have read the reviews before hand, won't use again

K J.

This is the second time that I've called Premier during the last 5-6 years. I have been very pleased with their quick response, the guidance & suggestions from the supervisors. They have fixed several little issues in addition to my main concern. Originally, I called about my """"Back-flow valve"""" or """"whatever"""" for my sprinkler system which has never been serviced in 11 years. While they were here they checked up on a leaky toilet tank, got my Refrigerator H2O & ice-maker functioning again, increased the water flow in a bathroom sink, looked at my tankless gas hot water heater about my concerns & replaced parts for the """"Back-flow valve"""" regarding my sprinkler system AND cleaned the sand out from around the GRU H2O meter!!!. I'm waiting to write a check(?)

Steve M.

Appreciated Bob helping me with my septic issues very much!

Dan H.

The prices are outrageous. Over 800.00 for hooking up a new sink and running new a line to refrigerator that they cut.

Mh G.

Kinda Shady I had a friend who had a horrible experience w them, so when I had an issue, she warned me off of them. No worries! I'd had the same plumber for years. I called MY plumber, the phone is answered with THAT plumber's name and I leave a message. Get a call back, guys show up for my job, and...... their shirts say Premiere on them. So do the trucks! I took a chance a the work was fine. But they failed to put in escutcheons and it looked like crap. Bob eventually came out and fixed it, but I really feel lied to with the Ol' Switcheroo they did.

Ollie S.

I have used them for five jobs now, hoping it was just a bad technician one day or so. It all boils down to the service you need done; simple things are done well such as unclogging a sink drain. However, we had a leaking faucet in the bathtub and it was apparent that they either cut corners or didn't know what they were doing. The faucet works but the hot water/cold water is backwards and is protruding awkwardly. It's a shame that they could not find us in their system because of not one, but THREE instances of incorrect filing errors. Very unprofessional. When I spoke to the owner requesting a technician to come back to fix the mediocre job he simply said that they didn't do it cause they can't find the invoice. Not only that but he promised to call me back on the issue and never did. He sounded annoyed. The technicians are nice and respectful, and they clean the area after working. However, it is a toss up whether you will get a person who knows what they're doing. Just really annoyed that their team is unable to find past jobs done because of simple mistakes on their end. There is an excruciating lack of attention to detail and it kills me considering the prices I had to pay. I do not think I'll be using them again.

Tony G.

Not pleased..... Had drain field replaced by Premier Plumbing and ended up paying more than originally quoted. Also, I was left with a huge mess in my yard. I called the owner and he was suppose to come take a look at the end result and have dirt brought in......never happened! This resulted in me having to pay someone else an additional $800 for dirt to fill and even out yard. I would not recommend Premier to anyone.

Ron B.

AVOID PREMIER! They cost me thousands in repairs and I'm not alone. They have multiple violations , citations, and a suspension filed against them by the State Licensing Board. https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742 Premier was simply replacing a bathroom faucet and broke the pipe causing a major flood. It took hours to remove the water and the damage was significant! Two supervisors promised to send a flood mitigation team with fans and to reimburse me for the replacement flooring. It never happened! While my homeowner's insurance would cover the damages (less the $1,000 deductible) my rates would increase and I'd likely be dropped by the insurance company. Premier wouldn't even comply with the state law which requires them to provide me their insurance information. I have never before given a one star review, but this company's rating is a ZERO! Link to State Board: https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742

Lisette C.

Purchased my house a year ago and Premier replumbed the water lines for the prior owner before closing. They must have known that the person paying wasn't going to actually use the system, because we find over and over that the quality of the job was abysmal. In no particular order: - Random pex pipes & trash left all over the place. Had to clean out a pile of crap before closing. - Didn't insulate lines running through the attic. Maybe thought no one would look? A frozen line could have easily burst in the winter. - Exposed pex lines poking through the walls in some random areas. In the pantry, for example. - Didn't run a hot water line to sink in the master bath. Got two cold water lines instead. Had to have another plumber come to fix. - Didn't remove the old plumbing taps for the washing machine. I now have the useless original taps sitting in the wall and what should be a new recess plate just screwed to the wall with the new taps. Shoddy. - Used to have four external hose attachments, now have two within 12 feet of one another. No hose fittings in the entire back yard. Well, the old fittings are still there, just unusable because they were never plumbed. - None of the old under-sink valves were removed, so most sinks have four valves underneath. Two of which are just the old useless valves. There's probably more, but the point is that the quality of this job was terrible and I'll avoid them like the plague.