Premier Plumbing & Leak Detection

Paul S.

Appreciated Bob helping me with my septic issues very much!

D B.

These guys are awesome! I had a water leak either in the slab or the main line that feeds the house with water. Lucky me, it's on my side of the meter! The crew was there when and as promised, ready to diagnose and repair the problem at hand. Shawn S. and his co-worker were professional, polite, and hardworking guys. It turned out to be a leak between the meter and the house. It was fixed quickly, with minimal expense and everything put back as it was. The single best experience I've ever had with a plumbing contractor. 5 stars isn't enough!

Fernando T.

Premier Plumbing is fantastic. I called them on a Saturday about a leak near the sink/dishwasher. The gentleman who answered the phone was professional and courteous, explaining that there were six service calls ahead of mine but they'd perhaps be able to visit the same day. Hours later I received a call from the technician saying that I'm up next. A text message followed with an estimated time of arrival. The service technician (Corey C.) was fantastic. He was courteous, professional, and very helpful. He identified the problem (a clogged filter in the dish washer), fixed it and explained everything. This is the second time I've contracted Premier Plumbing and I'm delighted with their service. Thank you and keep up the great work!

Beverly C.

Not pleased..... Had drain field replaced by Premier Plumbing and ended up paying more than originally quoted. Also, I was left with a huge mess in my yard. I called the owner and he was suppose to come take a look at the end result and have dirt brought in......never happened! This resulted in me having to pay someone else an additional $800 for dirt to fill and even out yard. I would not recommend Premier to anyone.

Nancy M.

Unfortunately I have a leak in my home. So I did some light googling and called this company. Phone was picked up very quickly and after explaining my situation the rep told me I would have a plumber at my home between 12-2 pm. Now it was about 10 am when I called so I thought wow this is some amazing service. All was going great. I will also add I cut off the water to my home so as to not make any damage worse so I was in no particular rush. I also did not ask for a 12-2 time that's what they gave me. Well 1 pm rolls around no plumber. 2 pm rolls around no plumber and no call to check in with me. So I called them just to get an update and make sure I was still on their schedule. Same rep answers the phone as this morning he apologizes says they are super busy and my home is the very next call. Well the plumbers finally show up at 4:30 pm ! Now this is something that really angers me because I spent my day off just sitting around waiting on them. Had they just told me from the beginning that they couldn't make it to my home until 4:30 I would have been fine. But instead they made a promise to me and were way off the mark. They over promised and under delivered. This all boils down to bad communication which is a shame because when the plumbers showed up the 2 guys were actually really professional and very nice. But I cannot and will not stand for a company that does not value it's customers time.

Ken H.

I have used them for five jobs now, hoping it was just a bad technician one day or so. It all boils down to the service you need done; simple things are done well such as unclogging a sink drain. However, we had a leaking faucet in the bathtub and it was apparent that they either cut corners or didn't know what they were doing. The faucet works but the hot water/cold water is backwards and is protruding awkwardly. It's a shame that they could not find us in their system because of not one, but THREE instances of incorrect filing errors. Very unprofessional. When I spoke to the owner requesting a technician to come back to fix the mediocre job he simply said that they didn't do it cause they can't find the invoice. Not only that but he promised to call me back on the issue and never did. He sounded annoyed. The technicians are nice and respectful, and they clean the area after working. However, it is a toss up whether you will get a person who knows what they're doing. Just really annoyed that their team is unable to find past jobs done because of simple mistakes on their end. There is an excruciating lack of attention to detail and it kills me considering the prices I had to pay. I do not think I'll be using them again.

Alyson M.

We had a perfect experience with Premier. They quickly identified the problem, gave us a fair estimate, did the work and were done by the end of the day. I would hire again.

Susan S.

I received my service 9/16/21 and it has been a little over a month since then. The same issue is happening (leaking bathtub faucet) and the guy replaced something inside and said it should be good to go. About a month later it started leaking again with the same issue, and after looking at the receipt I realize the numbers are not adding up to the number he said. Total material is $115 and labor was $180. Total came out to $395 and with the credit card fee of 3% came out to $406.85. $115 + $180 = $295 and even with tax if there is a fee, it should not be $100 more than $295. Also after my mom called the company, they told her they would stop by my apartment today and that they would call me but I have not received any call at all today and it is 8:05pm. Unless they fix the overcharge from last service and fix the leak that I wanted fixed originally, I would unfortunately not recommend. Update: we called and it's a $600 cost to fix the issue that should have been fixed last month and that's WITH the $100 discount from overcharging. Very disappointed and would definitely not recommend to anyone unless you want to be ripped off.

Karen Lockett L.

I called Premier Plumbing on Tuesday (4pm) and left a message that I needed plumbing help with my toilet, never received a return call. Called back on Wednesday morning (10:30am) and then again at 2pm on Wednesday before i recieved a phone call back, I explained that I didn't need an emergency call as I had already waited over 2 days for a return call. They said it would be between 3:30-6:30pm before someone would be here (again I said I didn't want to pay for an after hours overtime service call), he said he understood. The men showed up about 5:30pm and were very nice, fixed my problem but then charged me $250/hour an overtime rate for the repair, I asked about the rate and he said because it was after hours he charged the overtime rate? Spoke with the office manager on Thurs morning and explained my concerns with the charge, he said if indeed I'd called before 5 pm there should not be an overtime rate charged. The office manager just called back and I was told that that's rate they decided I should pay, this is not acceptable business practice but it is how Premier is operating. I paid the bill but will NOT be using them in the future as they cannot be trusted!

Gs G.

Kinda Shady I had a friend who had a horrible experience w them, so when I had an issue, she warned me off of them. No worries! I'd had the same plumber for years. I called MY plumber, the phone is answered with THAT plumber's name and I leave a message. Get a call back, guys show up for my job, and...... their shirts say Premiere on them. So do the trucks! I took a chance a the work was fine. But they failed to put in escutcheons and it looked like crap. Bob eventually came out and fixed it, but I really feel lied to with the Ol' Switcheroo they did.