Premier Plumbing & Leak Detection

Lee L.

Kinda Shady I had a friend who had a horrible experience w them, so when I had an issue, she warned me off of them. No worries! I'd had the same plumber for years. I called MY plumber, the phone is answered with THAT plumber's name and I leave a message. Get a call back, guys show up for my job, and...... their shirts say Premiere on them. So do the trucks! I took a chance a the work was fine. But they failed to put in escutcheons and it looked like crap. Bob eventually came out and fixed it, but I really feel lied to with the Ol' Switcheroo they did.

Izzy G.

Update: Still no word from this company on the severe damage their faulty work caused my home. They have my money and I have more damage and repair costs than before I hired them. In addition to the leaks inside my walls caused by poorly connected fixtures that damaged the drywall and adjacent cabinetry, the plumber crushed and disconnected the vent to my dryer, installed the pipes outside of the walls, and in general created several obstacles for my drywall installer that simply shouldn't have been there. They also installed the emergency shut off valve immediately outside the front entrance to my house causing a trip hazard as well as an eyesore. You might get lucky with this company, but no if you have any problems with the job they do this company does not stand behind their work. You will have to pay to clean up their mess on your own dime. In my opinion, it's not worth the risk, go with literally any other company! .... After a leak detection service and the recommended repiping of our unit to resolve a slab leak, Premiere Plumbing and Leak Detection left us with new, more severe water damage than we had before. They came out and fixed their mistakes but did nothing about the damage it caused. After calling the office multiple times and finally threatening legal action the owner's son came out and promised to send a water damage repair company out. That was 2 weeks ago and mold continues to grow in my wall. I still haven't heard from the company and quite frankly I'm tired of having to call them to make them do what they promised.

Christy M.

I received my service 9/16/21 and it has been a little over a month since then. The same issue is happening (leaking bathtub faucet) and the guy replaced something inside and said it should be good to go. About a month later it started leaking again with the same issue, and after looking at the receipt I realize the numbers are not adding up to the number he said. Total material is $115 and labor was $180. Total came out to $395 and with the credit card fee of 3% came out to $406.85. $115 + $180 = $295 and even with tax if there is a fee, it should not be $100 more than $295. Also after my mom called the company, they told her they would stop by my apartment today and that they would call me but I have not received any call at all today and it is 8:05pm. Unless they fix the overcharge from last service and fix the leak that I wanted fixed originally, I would unfortunately not recommend. Update: we called and it's a $600 cost to fix the issue that should have been fixed last month and that's WITH the $100 discount from overcharging. Very disappointed and would definitely not recommend to anyone unless you want to be ripped off.

Becky F.

We used this company for a slab leak in 2017, and they did a great job. However, recent experience with this company was extremely disappointing and unprofessional. We recently had another slab leak, and they sent a crew to repair the leak (a crew who they later admitted was not the crew who typically repairs leaks). The plumber (Ed) told us the repair was complete and the water meter had stopped. I should have checked before letting them leave. Later that day, we checked the meter and it was still moving indicating a leak was still present. I called one of the managers who said he would come out on Friday of that week. He never showed up or returned calls. We tried for 4 weeks to reach them without success. The leak that was incompletely repaired worsened and we began to hear water leaking again and the meter picking up speed. We finally reached the company owner's son (Brandon). We explained the situation to him and he refused to take responsibility for the poor workmanship on the initial job and told us that we could pay $1200 for them to come out to fix the problem that they did not completely repair on the first job! We have hired another company to do the repair who guarantees and stands behind the quality of their work.

Susan K.

Do not use this company unless you want to pay over triple what other companies charge. We were desperate with an under slab leak and no other company was available to work on it. We had a similar leak a few months before, so we assumed the charge would be in the same ballpark. Took the same amount of time to work on it as a different company had done before, but Premier charged over triple what the other had charged. This was a daytime fix, not after hours. The leak is fixed, but I will never use them again.

Erika J.

I have used them for five jobs now, hoping it was just a bad technician one day or so. It all boils down to the service you need done; simple things are done well such as unclogging a sink drain. However, we had a leaking faucet in the bathtub and it was apparent that they either cut corners or didn't know what they were doing. The faucet works but the hot water/cold water is backwards and is protruding awkwardly. It's a shame that they could not find us in their system because of not one, but THREE instances of incorrect filing errors. Very unprofessional. When I spoke to the owner requesting a technician to come back to fix the mediocre job he simply said that they didn't do it cause they can't find the invoice. Not only that but he promised to call me back on the issue and never did. He sounded annoyed. The technicians are nice and respectful, and they clean the area after working. However, it is a toss up whether you will get a person who knows what they're doing. Just really annoyed that their team is unable to find past jobs done because of simple mistakes on their end. There is an excruciating lack of attention to detail and it kills me considering the prices I had to pay. I do not think I'll be using them again.

Sharon W.

The prices are outrageous. Over 800.00 for hooking up a new sink and running new a line to refrigerator that they cut.

Kevin G.

Premier Plumbing is fantastic. I called them on a Saturday about a leak near the sink/dishwasher. The gentleman who answered the phone was professional and courteous, explaining that there were six service calls ahead of mine but they'd perhaps be able to visit the same day. Hours later I received a call from the technician saying that I'm up next. A text message followed with an estimated time of arrival. The service technician (Corey C.) was fantastic. He was courteous, professional, and very helpful. He identified the problem (a clogged filter in the dish washer), fixed it and explained everything. This is the second time I've contracted Premier Plumbing and I'm delighted with their service. Thank you and keep up the great work!

Robnting T.

Had them install a shower pan liner and they were pretty expensive. The work was not done correctly and I called the next day and was told someone would be there later in the day to fix it. I have to pour the mortar in the morning so that would be great. 6:07 pm no one ever showed up. I texted the supervisor and he said he could not get him out there and would be there the next day midmorning... Would have been nice to get a call I could have been doing other things than waiting for a no show. Now I'll have to push my pour back a whole day. Last time I'm using them... Update: Turns out the contractor I hire to do the pour couldn't do it because the install from Premier Plumbing was done so badly it had to be torn out and redone. The company reached out and was less than understanding and a bit insulting to both me and my contractor. People don't use this company, I'm having to do a CC chargeback because they won't refund my money.

Liz G.

Called this company out to my recently purchased farm to diagnose water lines to paddocks. Very nice gentleman however clearly not educated in agricultural plumbing. I also asked assistance with washer hookup. $125.00 to move washer, connect water hoses. My concern was whether the water hookup was put in correctly. Should have read the reviews before hand, won't use again