Premier Plumbing

Renee L.

I can't say enough good things about this company! I had an appointment for one issue, and by the time the appointment came, I had another, more urgent issue. No problem, they said. Sean Hickey came out and since the issue was complicated, they allowed him to reassign his next job to someone else so he could finish our job today. The owner Terry stopped by to check on things too. Sean was prompt, polite, and made me feel very confident the job would be done correctly. The price was very reasonable. Premier Plumbing is our new plumber from now on!! Highly Recommended.

Kelly R.

Yesterday was the first time I've used Premier Plumbing. I had a problem with a toilet and hoped they could come out the same day. I call first thing in the morning (7:45a). They took my information (name and address) and said they were making up the day's schedule right then and would call me back. To my surprise, a technician was at my door no more than 30 minutes later. Seriously! His name was Sean and I was impressed immediately. Sean was courteous, neat, knowledgeable, efficient, professional, and friendly. He even went a step further than expected to ensure the problem was fixed. Because of the prompt service, quality, along with the a great repair technician (Sean), I will definitely use them again should I have any plumbing need. I highly recommend this company if you are searching for a plumber. :)

Brad P.

I was charged for a repair that never occurred. Premier was called because they are one of two authorized dealers for my Rinnai water heater. When the tech arrived I was told it would be a $59 service fee and a $45 fuel charge fee. I accepted and initialed both charges. The tech then asked what code I was seeing and I told him (code 11). He never checked for a code him self. He then opened the cover of the water heater. He told be he was going to check the igniter. He removed the igniter lead and held next to the igniter port and tried to start the water heater. It started up and ran fine. I asked what he did and he said nothing, it started fine. We went inside and ran the hot water and every thing was fine. When the tech was finishing the paperwork he added a charge for $149 for a repair of the igniter. I asked him why since what he did was diagnostic and should be covered by the $59 service charge. He said that if he touches a component he has to charge for it even though he did not repair it. I would not have agreed to any additional charge had I known before hand. Also there is a line on the invoice asks for my authorization for the $149 charge which was filled in by the tech after he was done, but not initialed by me. I have the called the business several times, most times they say the owner will call me back but does not. after several calls they offered me a $149 credit against future repairs, which I declined and asked for a refund. They last told me they would back to me but have not at this time. UPDATE 10/14/16. I complained to the Better Business Bureau regarding this issue. Mr. Trout's response was that he reached out to me personally and offered to refund my $149, but I declined. This is absolutely false!!! I never heard from Mr. Trout, although his staff had promised me he would contact me. I was never offered a refund only a credit which I declined. If Mr. Trout would have offered me a refund, I would not have rated him so low, nor would I have written the review that I did. It just goes to show his dishonesty as a businessman. UPDATE 11/12/16. Mr. Trout has honored my request and refunded my $149. I wish it had not taken so long to do what was right. Never the less I thank him for doing so.

Greg F.

We wasted a lot of money with these guys for a year! Very disappointed with customer service! They informed us by text that our filter had been broke from the beginning. That would have been nice to know early on. We asked them to call us. They never did and never showed again. I think we have been MORE than patient with them. There has to be a better way....

Still wishing them all the best....

April T.

From the moment they cheerily answer the phone to the moment the plumber bids us adieu, there is an air of professionalism that is unmatched. They have done a lot of work for us on our old house. (The house is 102 years old.) And we have also had them do work for my 101 year old God-Mother,
They are reliable, professional, and personable. They showed such kindness to my God-Mother that I was doubly impressed.
We have been customers for about 10 years and we went to them because what poor service and attitude we had gotten from the previous two firms we had hired. They have never put us off or been late or rude.
These are great people and this is a great business. They have been called out on weekends, early morns and late nights. All expectations have been met and surpassed.
Thank You, Premier Plumbing for your fine service!

Catherine V.

Premier plumbing is absolutely our go to plumbing company for our entire family. They are always cheaper than the competition, friendly, fast, and get the job done right. We will never go to another company again!

Trevor J.

I had a leak at my sidewalk, so I called Premier Plumbing. I received a quote of approx $750, which seemed a little high, but there was digging involved and etc, so I went with it. The work preformed was good, it fixed the leak and the plumber did a real nice job of cleaning up. Now here's where the problem came in. The plumber was having connection problems on his phone when he scanned my card, and accidentally scanned my card twice. The next day I received a call from their office telling me they caught the mistake and we would issue a credit right away. After about 5 days, the credit still did not show up in my account. I called them back and was told that they could not issue a credit, because they needed my credit card number. My issue is not with the work they did. My problem is that they didn't call me back when they were not able to issue the credit. When I called them, I was told that they were going to call, but were too busy. It made me feel like I wasn't a priority, because they were too busy to fix their mistake.

Jennifer N.

Very disappointed with this company. They were recommended by our builder, not sure why. As they have come to fix the problem 4 times... Or try since it's not fixed. I thought the plumber was nice but I'm not even sure he did any work or replace any parts. And when the problem happened again I called to have them come back out and no one mentioned another service fee. So I paid and not even a week later the same problem again. I also stood by as he called the manufacturer and lied to try and get me the part under warranty, which he did. But now that makes me question if he really did anything or not.

P P.

Would not recommend this company!!!

I had them out to fix small leak under the sink. After over a $600 bill the sink still leaked, it actually became a larger leak after it was worked on. The owner refused to refund the cost of the equipment that was replaced even though it never actually needed to be replaced in the first place, since that was not the cause of the leak. The owner claimed that it still may have had a leak and now somehow I actually have two separate problems??? Hum, clearly still the same problem. They replaced the equipment and there still is a leak. Another plumber came out and said that should not have been replaced and they should have refunded the cost of replacing it since it was an unnecessary repair.

In addition, when the service technician came out to install the part he had forgotten to shut of the water valve and flooded under the sink causing damage to my cabinetry. The owner never even apologized for this or the fact that the repair had not be properly repaired, or that I had paid $600 for an unnecessary repair that the technician said needed to be done. Very poor customer service. They should have realized any customer would be upset that they had spent $600 to repair a leak that was never fixed and tried to resolve the issue properly by apologizing for the errors and refunding the cost, instead of being rude and unprofessional.

French F.

Said they would come between 2pm and 4pm. Never got a call, no one ever showed. When I called back nobody picked up. Try one of the other million plumbers in Fresno over this garbage.