Premier Comfort Services

Narine H.

Premier Comfort came out to install a AC unit in July 2019 5 Ton Lennox unit for our main house and I paid the monthly fee for maintenance of my other unit and there unit. They always found something wrong with the other unit that my old AC repair friend did but never an issue with there unit. Anytime they found an issue with the other unit my friend would come out and take a look and see nothing wrong, and it worked fine. Now the unit they installed I have had nothing but problems. I called them cause my drain pan filled up and the guy (Jerry) came out to check and said the line was clogged and he couldn;'t blow it out and I would have to replace the entire line and get a UV system which would cost updwards too $700+ dollars. My AC repair friend came out out and blew the line and everything was working again. I still continue to let them do maintenance. Today my AC there unit is not working, the breaker keeps kicking off and the technician) (Anthony) came out and they charged me a diagnostic fee of $100 and said the breaker was the problem and then left. My Dad who is pretty handy came out and we troubleshot it again and the compressor was the problem. Premier sent Anthony back out since he was just leaving my house and he concluded as well this TIME that the compressor is bad. They will replace the compressor but want to charge me over $3000 to do the work, compressor is under warranty and I understand labor is not covered. I called my AC friend who owns his own company and still in business and he comes out and tells me the compressor is bad confirmed, but the AC until was never installed properly as there was an oil leak at the compressor area. Several times Premier Comfort came out and they didn't notice or ignored this issue. DO NOT DO BUSINESS WITH THIS COMPANY. THEY NEED TO GO OUT OF BUSINESS, THERE THIEVES AND THERE TECHNICIANS ARE TRAINED TO UPSELL AND LIE TO YOU ABOUT YOUR ACTUAL PROBLEMS.

Ricardo H.

tay away from Premiere Comfort!!!!We purchased this unit BRAND NEW Lennox system lets than a year and a half ago with Premiere Comfort through the YGrene program (which I think is a legal scam). There is a 10 year warranty on the parts and the """"maintenance rep"""" that came through tonight was trying to charge almost 300 for labor and he wasn't sure that it would get the system going! We will be calling YGrene and the BBB in the morning. I am pissed!!! There should be No DAMN ISSUES WITH A 9,000 brand new AC UNIT!!

Maria B.

We have been Premier Comfort Club Members since 2018. Back in November, technician Jason came into our home for service. Within days we had substantial water damage. Another technician came over that evening to inspect the air handler and pump. I don't know what he did, but he said maybe the pump had been plugged into an outlet in the attic that didn't have power or that shut off with the attic light. In any case, everything was working fine until Mr. Smith did his maintenance and then we had a major water leak in our attic. Ceiling, walls and carpet had to be ripped out. Our emails and phone calls were not returned from Sofia Lewis. Premier Comfort Service, Inc. never took responsibility for the damage, only offered a small amount of money to defray our costs.

Ketty B.

Very unprofessional on every level from technician to management! Every appointment I've made with company got overlooked and service technician always showed up to my house at WRONG date and time. Technician was suppose to count my air ducts and missed counting the ducts of my master bedroom somehow so tried to up-charge me on the day of service for 12 air ducts instead of 9 that was miscounted on the day of price estimating-- and tech was extremely RUDE and unapologetic about the error! The minute I questioned the miscount, he packed up and left! Tech was very rough with removal of vents to where some of the paint around vents now require retouching after vents were removed to prepare for the servicing. 1 vent actually broke in process, but although this vent was replaced, this speaks to the lack of skills and care taken by the tech to ensure my paint remained in the condition they were before. I called the company to inform management- Sofia of all my concerns. Now I'm just noticing my AC is actively leaking water after Premier's tech inspected and the company's management response is """"we are no longer servicing your address""""! BEWARE BEWARE BEWARE!!!!!!!!!!

Ronald G. M.

The review states I am from CA. I am located in Melbourne, FL If you are getting a routine service, this is a good company for that. Service tech is very polite and personable as well as the techs. However, Read on.... We had an A/C unit go out in our condo. The condo is surrounded by a unit above us and on both sides. The only exterior wall is to the patio. Our space is less than 1700 Sq Ft. We called this company because we needed a speedy repair/service done since the A/C was completely out. The address and phone number lead us to believe Premier was in the local area, NOT. They arrived on scene late in the day. After doing some preliminary tests, they decided we needed to replace the entire system. They started the next day, replacing the wrong condenser unit. The one they removed belonged to the condo above us. He was not happy.... This company had to chase after the one they removed, from Orlando, and bring it back. The techs were wondering why they kept feeling an electrical shock when they were disconnecting it. They did not use two-way radio or cell phones to communicate. The person outside kept going in and out of the condo to pass on what he was or was not seeing. Our condo is in the center building that has 10 condo units. The upper level condos are serviced by 5-condenser units on the east end of the building while the lower units (one of ours) is serviced by the units located on the west end. The building is about 175 feet long. After the third day, they got the new unit installed but then the unit went off line. It was determined that the underground coolant lines were leaking. We were hesitant to hire this company to replace the lines, because of the problems noted above. Additionally, we learned the crew was being sent from West Palm Beach, FL and NOT from in the Viera / local area, as indicated by their address in the search for a reputable A/C company. As a result, we were given time frame of 2-3hrs when the techs would arrive. We thought this was a timeframe they would be on-site. WRONG.... It was an expected arrival time. To add to the aggravation, the crew was always late. It was after the 2-3 hour time envelope. In consideration of the above, had little confidence this company was capable of providing a realistic price and technical competence to replace a 75-80 ft copper set underground, so we sought another company, by recommendation of the condo association. The new company came out and found the heat-pump circuit to the condenser unit was not even connected! They also found another control sensor on the inside (evaporator-air handler) unit was installed in the wrong location. Did I mention Premier quoted a unit that was seriously oversized for our unit? They installed a 3-ton unit where a 2-ton would perform better. As a result the humidity levels, while bearable, are higher than they would be with the smaller unit. Premier did provide a quote for installing the new coper line set, to be just under $2,000.00. The local company that the association recommended cost a little of $900.00. A no brainer. AND they were the ones who discovered heat pump was not connected and miss-located sensor. I know this because I was on site the entire time when both companies were present and I have several years in construction management. Stay away from Premier!!! MAKE SURE, who you hire is from the local area and recommended by those in your neighborhood. Due to the time of day and urgency and the fact our tenant was without A/C, we took a chance that turned out to be a poor choice!

Marty P.

The price was utterly outrageous - $300/hour for the work he did. We bought this place in August and within a month the AC in our garage was peeing on the floor, which means the drain pipe is plugged. I called the name on the system, who had installed it a couple of years before. They were incredibly good communicators, keeping me updated on someone getting here, and the guy who showed up was fine. But after looking things over, he quoted a surprisingly high price, and I felt I had no choice, so I took it. He worked on it for about 75 minutes, $375, and when you average that out, it's $300/hour. Those are corporate lawyer rates! As I said, outrageous. On top of that he tried several times to talk us into a contract, which would have had no impact on the cost of that service call. Then the pipe plugged again a month later. My wife poured a couple of cups of vinegar into the pipe, left it for a couple of hours, and it opened up. So if you have lots of money to burn, and just want really nice people, this is the company for you!

Lauren `.

After coming out of the hospital into a Florida Heatwave my joy was tempered by the fact that our air conditioning did not work the text who swore they were coming out never came and when we called this company, Adrian younge showed up. He looked at the outside unit he climbed into the attic he took many many pictures and then sat down with us to show and explain what the pictures were to give us the options on repair Etc. He went back to get a part that he needed return to our house and then work till 11:30 at night to make sure we had a type or form of air conditioning with all this, his white shirt never got wrinkled or dirty. it was amazing. he fixed it quickly expeditiously and it still works. I would recommend this company for any type of air conditioning repair or installation

Eric P.

After the disasterous failure of our air conditioner in the Florida heat I called Premier Comfort for help. They came the same day and dispatched a technician Adrian Young to fix the problem. Adrien was one of the best techs I have ever dealt with. He fixed the system so it cooled the house again. Additionally he provided several options with costs for the repair.He then took a series of pictures that explained the problem in detail and sent them to me the same day. He also stayed until 11:30 at night to complete the job.He was the consumate professional and was always keeping us informed about the progress on the job. Anyone else would have left my disabled wife in the heat and completed the job the next day but not Adrian. This is a great tech and a wonderful company to deal with and they are HIGHLY RECOMMENDED.

Marni P.

Jason was great..really went above and beyond to help me with left over plumbing issues. Bought a tankless water heater on line ..BIG MISTAKE..Jason helped me to get hot water in my kitchen, which was a major problem. Ask for Jason, and NEVER buy a tankless water heater. He's great, Rinnai should be out of business.

Roxana S.

I am so impressed by this company!! We had a terrible experience with another company so we gave premier comfort a chance, and I'm so glad we did! We were in need of a new AC unit about a year ago, and they walked me through the process of which unit would be best for my house based on square footage and other factors. The installation went smoothly. I haven't had any issues since we installed. It's been close to a year since they installed our AC, so we just had them out for regular maintenance and once again, I was very pleased with their service. They called me when they were on their way, they were very polite while they were here, and answered all of my questions. Highly recommend!! Specially living in Florida where you could easily be ripped off by companies that really don't know what they're doing!