Premier Comfort Services

Marty P.

The price was utterly outrageous - $300/hour for the work he did. We bought this place in August and within a month the AC in our garage was peeing on the floor, which means the drain pipe is plugged. I called the name on the system, who had installed it a couple of years before. They were incredibly good communicators, keeping me updated on someone getting here, and the guy who showed up was fine. But after looking things over, he quoted a surprisingly high price, and I felt I had no choice, so I took it. He worked on it for about 75 minutes, $375, and when you average that out, it's $300/hour. Those are corporate lawyer rates! As I said, outrageous. On top of that he tried several times to talk us into a contract, which would have had no impact on the cost of that service call. Then the pipe plugged again a month later. My wife poured a couple of cups of vinegar into the pipe, left it for a couple of hours, and it opened up. So if you have lots of money to burn, and just want really nice people, this is the company for you!

Lauren `.

After coming out of the hospital into a Florida Heatwave my joy was tempered by the fact that our air conditioning did not work the text who swore they were coming out never came and when we called this company, Adrian younge showed up. He looked at the outside unit he climbed into the attic he took many many pictures and then sat down with us to show and explain what the pictures were to give us the options on repair Etc. He went back to get a part that he needed return to our house and then work till 11:30 at night to make sure we had a type or form of air conditioning with all this, his white shirt never got wrinkled or dirty. it was amazing. he fixed it quickly expeditiously and it still works. I would recommend this company for any type of air conditioning repair or installation

Eric P.

After the disasterous failure of our air conditioner in the Florida heat I called Premier Comfort for help. They came the same day and dispatched a technician Adrian Young to fix the problem. Adrien was one of the best techs I have ever dealt with. He fixed the system so it cooled the house again. Additionally he provided several options with costs for the repair.He then took a series of pictures that explained the problem in detail and sent them to me the same day. He also stayed until 11:30 at night to complete the job.He was the consumate professional and was always keeping us informed about the progress on the job. Anyone else would have left my disabled wife in the heat and completed the job the next day but not Adrian. This is a great tech and a wonderful company to deal with and they are HIGHLY RECOMMENDED.

Marni P.

Jason was great..really went above and beyond to help me with left over plumbing issues. Bought a tankless water heater on line ..BIG MISTAKE..Jason helped me to get hot water in my kitchen, which was a major problem. Ask for Jason, and NEVER buy a tankless water heater. He's great, Rinnai should be out of business.

Roxana S.

I am so impressed by this company!! We had a terrible experience with another company so we gave premier comfort a chance, and I'm so glad we did! We were in need of a new AC unit about a year ago, and they walked me through the process of which unit would be best for my house based on square footage and other factors. The installation went smoothly. I haven't had any issues since we installed. It's been close to a year since they installed our AC, so we just had them out for regular maintenance and once again, I was very pleased with their service. They called me when they were on their way, they were very polite while they were here, and answered all of my questions. Highly recommend!! Specially living in Florida where you could easily be ripped off by companies that really don't know what they're doing!

Chris M.

The technician came out to my house and said my entire outside unit was broken and would need to be replaced. She said she would try to find the matching unit. If not, I could find it and she would install it for me. She never found the unit, I ended up having to call the manufacturer and have the unit shipped directly to me. When I called them back to have them install it, as I was previously told by their own technician, they told me that they do not install units purchased by the customer. Apparently, they want to make money on the labor and the part. I told them that the technician told me verbatim that she would come back and install the unit. They refused. I said I wanted the return of my $89 fee because the technician told me that the money would be applied to the installation. Since I am asking them to install it and they are refusing, I want my money back. The manager refused to return my money. I would never do business with this company ever again.

Neil Z.

I had my air conditioner quit on me after 18 years of service after Hurricane Irma. I called 4 places for quotes. Two showed up and a third quoted me a low price over the phone. One of the other companies sent a sales guy dressed nicely and looked as if he had never worked on a system in his life. He took tons of measurements, removed the duct-work around my bad unit, was taking photos of the inside and outside unit, opened the interior and exterior circuit breaker boxes, had his laptop and portable printer out....the who 9 yards. Big dog and pony show. Price was outrageous. Premier said they would come out. Prior to their arrival, I got a text message with a photo of the guy coming and an estimated time. He was a little late but what service in this state is punctual? That's so 80's and 90's. He arrived as friendly and personable as can be. He was a technician/sales guy. He understood my concerns with selling my house and not wanting the most extravagant unit that is out there. I needed something that turns on and can pass an inspection. He took very minimal measurements inside and took a peak at the outside unit. He didn't have with him a mobile corporation or bring his own personal desk and chair. He stepped outside for a few moments and came back with a price that was reasonable. I told him I would get back with them after the other quotes came in. Their quote was middle of the road but I felt very comfortable with the company. I didn't feel like I was being taken for a ride. There were no pushy sales tactics used. I called the company back and asked for a lower price which they honored. I was set for a date of my chosing a week later. It could have been sooner but I did not want it sooner. On installation day, I again received a text (no photos) saying they would be there soon. They were more punctual (but they had a window so they were within the window). They guys looked a little """"rough"""" at 1st but they were very, very professional and friendly. They didn't slack off and they put stuff down to protect the areas. One guy was outside, one inside and I feel like they maximized their potential while here. It was supposed to be a 5 hour job. I think they did it in about 4 hours. The guy said to give it about 1 degree per 15 minutes to cool and I will tell you what, he was spot on. I didn't have to pick up a single screw, piece of tape, nothing. They asked for nothing and needed nothing. The unit is what I expected. It turns on an is cold. They said they will be back in 6 months and 12 months for a complimentary tune-up. I don't think you can go wrong with them. And the people that answered the phones the 3 or so times I called (from pre sale, post sale, and a question after the installation) all I received was prompt courteous service.

Gregg G.

I had a new a/c system installed this past summer and thought it was time for routine maintenance on the system.Premier Comfort Services texted and emailed me prior to a technician arriving at my home Justin was punctual and thorough. His years of experience and feedback made me comfortable. All the more reason I'm glad a chose Premier Comfort Services for my original installation

Alan L.

Jon V. came on time to give me a free estimate for what to do about my failed water heater. He first offered to fix it but together we decided that since it was nearly 20 years old it would be better to replace it. I got a second estimate later that day, but as Premier's was a little lower and I thought Jon was very professional, I went with Premier. They replaced the water heater and did some related work quickly, cleanly and professionally the next day. Thank you Premier and Jon.

Chad G.

Incredibly professional and courteous. I have been very impressed with their continued service!