Preferred Plumbing & Drain

James G.

Preferred Plumbing & Drain completed sent out Cody from Sacramento area.
I suppose I did not realize this was not a local company. So watch that carefully.

Project
Our issue was that when the dishwasher was draining, ALL of the water was coming out from the air gap into the sink. I do mean ALL of the water.


The good!
Let me start by saying that Cody was very personable, quick and informative. He immediately diagnosed that it could be either 1. The discharge hose is plugged with food or sludge and would need to be cleaned out or 2. When the garbage disposal was installed, the small plug/knock out was not punched out and removed.

The haggle
So we settled on a price, which they don't tell you in the Yelp app that it is $175 hourly rate. After I said, ""no, $175 seems excessive to me"". He asked ""what can you do?"".
Anyway, we settled on a price after he talked to the office I guess.
Beware of companies that do not provide an estimate or their hourly rate up front and offer ""on-site estimates"". I think that is a scam to pressure you into agreeing to their service. My mistake completely.


Job
When he removed the black discharge hose and looked in the garbage disposal, sure enough, the little plug/knock out piece was still intact!
So he removed that and cleaned out the hose as well.


The not so good
After removing the plug, we wanted it all tested of course and ran the dish washer in drain cycle and the water came through the discharge hose and into garbage disposal and into the drain! Worked great!
I press the switch to garbage disposal and a very loud noise was produced as if something was in there. (That was NOT happening right before this service call).
Cody looked inside garbage disposal and didnt see anything and said it is probably the blades in the disposal that need tightening??? I had never heard of that but OK.
He even said that the little knock out was probably still attached but wasn't in the disposal.
He said we would need to contact an appliance repair person to look at that.
So, I guess I do not understand how a service call can fix one issue, creating a new issue and leave it as it was.

Again, Cody himself, was a very nice person, but I believe this was UNCOMPLETED work on Preferred Plumbing and would NOT recommend them to anyone or use them again. I just feel that if you pay someone to do a job, it should be done right and NOT cause another issue that was not happening before.

We ended up doing more research and all advice and YouTube videos indicated that something MUST be in the disposal. So that evening or next, we took our flashlight and looked inside and guess what was in there!!?? Yup, the little knock out plug! We had to use some needle nose pliers to remove it and the disposal purred after that. So, because of an uncompleted job that we paid for, we had to still fix the issue ourselves....

Thank you.

Cathy C.

Herman just replaced our water heater and did an amazing job! He was very friendly and efficient and left everything clean and in order when he was done. I would definitely recommend you request Herman if you ever have a water heater need.

Brian L.

Wow! That really describes this company and it's people. New Year's Eve and all sinks,toilets and baths were overflowing. No one could come out till next week so in desperation I called there number in Sacramento knowing they would say too far away. This was at 11.00 a.m. he told me that he could have someone out but would have to call me back,,,, ya checks in the mail. Well he did indeed call me back within minutes and told me he was pulling a man off a job 15 miles away and he'd be right up. I live in the hills. Well 30minutes later. 2 trucks pulled up and was greeted byMatt and Jack and Tadashi. Immediately and professionally jumped into action and in no time flat had it fixed. Super friendly and professional. What a customer wants. Great customer service and a price that was more than competitive.
I will never have to shop yellow pages again. I have found my plumbers.
Thanks guys. Reallllly appreciate it.

Maritza P.

Lots of water was leaking out from the bottom of my toilet. After reading the reviews I called preferred plumbing. The downside was that they didn't have anyone available until 9 at night due to their techs being extremely busy. Matt was friendly and upfront about the costs. He found the problem and was able to fix it that night. Matt took the the time to show and explain the problem to me. He made me feel confident in the work that he did to fix my plumbing issue. He was clean with his work and was able to find and fix the problem in a timely manner. I would definitely call them again for any future plumbing issues.

Miguel H.

Scheduled a visit for a drain cam inspection, got pushed back from 10am to 5pm. Then to find out they were never actually sending anyone my way. Garage was flooding and they let me down big time.

Shane S.

I was selling my condo and my water heater wasn't up to code per the inspection that the buyers had done. I had very limited time to find a plumbing company that could come out and make sure that my water heater was up to code by the time my condo was closing. I contacted Preferred Plumbing & Drain on a Tuesday and spoke with a gentleman named Josh, he said it would be no problem at all to get someone out to my condo the next day at 10am. Technician Herman showed up right on time on Wednesday and looked at the Inspection paperwork I had on what needed to be done to the water heater and was able to bring it up to code in just a couple of hours. The customer service this company had was amazing, it made a stressful time go so smoothly for me. If you want a fast and reliable company who does great work contact them, I know I will definitely be using them in the future.

Edward M.

Tony #74 to the rescue!! Leaking toilet tank, appointment kept getting pushed out and Weds night before Thanksgiving I finally got someone out after three days. Tony arrived after 6pm after a drive from Yuba City, had to make a Home Depot run to get custom parts and got the toilet tank rebuilt in the guest bath...Tony saved Thanksgiving!! Pleasure working with him! I speak Plumbing, but it was nice he detailed what needed to be done in terms a customer can understand. Great experience! Thanks again Tony #74. :)

H C.

Had a leak coming from the washing machine valves. Got a response same day and technician came out but had to come back next day due to a part he needed. No biggie. Came out on a holiday to replace valves. Nice guy and did solid work. Had a couple issues with the quote and billing but were eventually resolved. Good company that made things right. Will use again if needed.

Court L.

Tony (#74) was extremely quick to respond to my call for a clogged bath/laundry line on 11/26/21. He quickly diagnosed and repaired the problem. I will definitely recommend calling again!

Yang H.

Raynor Ellis came to fix our plumbing and he did a splendid job! He was knowledgeable, kind, responsive and mannerly. We even had a discussion about our dogs as we owned the similar breed.