Preferred Plumbing & Drain

Craig W.

Last week we had to call PG&E because we smelled gas in our kitchen. They came out and immediately shut off the gas to the house due to the severity of the leak under the cooktop. We were desperate and completely unprepared. We reached out to Mike at Preferred Plumbing & Drain.
We sent Mike some photos of the area under our cooktop and provided some additional information. After asking some of his own questions, Mike laid out where the problems might be, explained the process of trying to isolate the leak and what corrective measures might be available. Mike could tell we were very concerned and in a bit of a bind with no gas to the house. He assured us they would help get this resolved as quickly and safely as possible.
Mike said he would send us one of his top guys, Jorge, and he would be out first thing the next morning. Josh called to confirm when George would arrive. Jorge was on time, and very courteous and professional. He arrived wearing a mask and wore gloves the entire time he was here, which ended up being about a day and a half.
Jorge was very patient and informative. He had to jackhammer down through the foundation under the cooktop. He actually made himself a ""cave"" made out of plastic which kept all the dust and debris off our granite countertops and hardwood floors. It was ingenious, but I'm sure also very, very hot during this weather. At every step Jorge gave us updates of what he was finding, or not finding, and what he was doing next or looking for. I also noticed Jorge kept in close contact with Mike as they discussed the investigation as it unfolded. We view this as excellent teamwork, and a dedication to doing the best job possible for us.
The leak turned out to be further up the chain than we dared to expose and fix. We asked Mike his opinion to see what are options were. Mike explained what would be needed to expose the leak, fix it and then repair the area. Weighing the cost of the repair (exposure, fix, repairing) with capping the line in the attic and replacing our gas cooktop with an induction or electric one, we decided to cap the line. This was coming down to ""dollars and cents"" and we were thankful to have such a knowledgeable group of people to help us work through what was best for us.
Jorge quickly capped the gas line in the attic and returned the area under the cooktop to its original state. He had taken great care to get the flooring of the island out, so when he was done you could barely tell anything had been disturbed. He cleaned the area, tested everything and provided us photos of the capped gas line in the attic for our reference.
Mike called us to discuss how things went and to see if we had any questions. Again, he was patient and spoke in terms that were easy enough for us to understand. We raved about Jorge. Mike, too, is to be commended. It's rare to see this level of cooperation between the person in the field and the manager. And to have the level of care, professionalism and support we received from the entire team at Preferred Plumbing & Drain.
If you need any plumbing help we couldn't recommend a better company. They were timely, professional, very courteous, clean and detailed. They communicated and informed every step of the way. Our thanks to Mike, Jorge and Josh for a superb job well done!

Art H.

My property developed a leak in a 2"" cast iron drain line under the house (raised foundation) around the area of the kitchen. Upon completion of the repair of about 2' of cast iron drain line, I decided to get three quotes, two from competitors and one from ""Preferred"" (rule of 3 bids) to replace the entire secondary line. The lowest quote I received was a little over double of what I was charged to repair/replace the 2' foot section of the same line. ($1,100 repair vs. $2500 complete replacement)

After comparing what was paid for the repair versus the quote to remove and replace the entire secondary drain line, I felt I was over charged. I contacted Preferred and spoke with Josh to dispute what I was charged for the repair work. Josh heard me out and took time to have a meaningful discussion about the scope of work and what was conducted. He refunded a portion of what I had paid. I appreciated the consideration and customer service.

Kong L.

Boon was very professional and knows how to do his job!! I'm so glad he was the chosen tech to fix my leaky faucet. He answered all the questions I had for him and got the job done in a reasonable time. He even checked our other faucet (we have 2 in the bathroom) to make sure it was good. I will definitely reach out again if I have any issues in the future.

Paca I.

Had a great experience with Matt, #32. Came home from a weekend out of town and had a backed up guest bathroom (toilet and bath) with about 1-2"" of water on the floor. Same for the MBR. Matt came out and accessed the drain cleanout and put a snake down the pipe. He discovered a large root blocking the flow. He put another snake with a saw on it and cut out the root. It completely drained immediately. He told me to prevent future problems, go online and buy a $20 item that prevents roots from re-growing. I did that, which I just had to flush down the toilet. Easy as pie. He charged me $121. He was in and out in 30 minutes and was very personable. I was expecting to have to dig out the pipes and replace them to the tune of $5,000 - $8,000. I immediately recommended him to my wife for her business. She called him the next day and was equally pleased. What a great surprise!

Dennis H.

They responded to my request do to a backed up main line. Their tech removed the toilet down stairs and snaked out the main drain pipe. I asked him to put a double wax ring on the toilet since the flange was below the floor level. He reset the toilet cleaned up and left.
Now here we are in August and we noticed dark spots on the floor. I called another plumbing service, they pulled the toilet and found the "" Preferred Plumbing Tech"" installed one wax ring, and it slowly leaked, staining the wood floor. So beware of using this company. ( a wax ring cost $1.00 at Home Deport they charged me $30.00 for one.)

Mike P.

Outstanding service very reasonable in price highly recommend them the service man I think his name was Mike was extremely good and he knew what he was doing 30 year old plumbing and he's a young guy and he got the job done and very thankful everything works great

Tiz N.

These guys are great. Knowledgeable, trustworthy, and reasonably priced. Both plumbers I've had out, for separate issues, were really nice people. Give Joshua a raise!

G B.

Tried to call a few other places. They all told me my water heater was too old to repair. Called these guys and they came out for a free consultation and they replaced the solenoid for a couple hundred bucks and went to home depot for the parts the same day. Works great now and saved me $1800 I would have paid on an entirely new unit

Nathan P.

I was contacted very soon after requesting a quote and they came out the next day and performed the work in just a few hours. Would recommend!

Felicia C.

Our experience with your company was 5 stars. We are really impressed with the staff. From start to finish I felt prioritized and received excellent communication. We have gone with other plumbing companies in the past (Roto Rooters) and have had really poor experiences. We felt pricing was very fair as well. I called in and the woman who assisted me was so professional. She made scheduled our appointment and made me feel that I was in the right hands. The plumber who came out showed professionalism and was able to resolve our clogged sink. He knew exactly what to do and was very thorough to ensure our issue was 100% resolved. A big thank you to all of the staff we worked with