Preferred Plumbing & Drain

James G.

My wife and I are first time customers and we were thrilled with Gordin's service. He was friendly, helpful, professional and stayed late to make sure the job was done right. Thank you!

Ethan T.

This place is a sham. Absolutely unforgivable treatment. They outright lied to me about when they would show, never returned calls, refused to pass on information so they could maintain the, ""we didn't know that"" excuse. Their techs are bumbling, lazy slobs who refuse to do anything but jiggle wires and shine flashlights on things and if that doesnt work they are off to the next job. The dispatch manager is a scumbag too. He promised me somebody would be out in time to go to the store and pick up a nebulous ""part"". Instead they ran out the clock until it was too late to go to store. Called to complain and he gave me the silent, ""Sucks to be you"" treatment. Guys name was Paul, and it is interesting how the other review for this joke of a ""business"" is by a Paul as well. I would not put it past that creep.
Stay away from any and all Preferred Plumbing and Drain branches.
These guys are unethical, lying, inexcusably lazy scumbags. You have a better shot at
getting things done by hiring a monkey and a wrench.

Paul F.

We had a problem with the upstairs toilet backing up. I tried to snake it out, but it still backed up. I called Preferred Plumbing, they came out, snaked out the line, charged me $200 plus and left. A few days later the line started backing up again, so we called them back. They came back out, took the toilet off again, snaked it out and left. The backup problem was eventually resolved but two nights later I went in the bathroom to use it and there was a quarter inch of water on the floor. Long story, short: the plumber they sent out put the toilet back on incorrectly thus the leak. I called Preferred Plumbing to complain and they said they'd get back to me right away. I am still waiting!!!!!!!!!!!!!!!! I have called back twice and they pull the ""Sergeant Schultz"" routine (""I know nothing!"") Bottom line? Find yourself another plumbing service as this one does not stand behind their work.

leslie d.

Dispatch was very friendy but whoever I was transferred to that provided the hourly rate was beyond the word RUDE!!!!! He said, I have something to do are we done here? I was like, did he really just say that. I was like, ""no"" please cancel service call. Terrible terrible. Ugh!! By the way, I never write reviews but had to in this instance because I can not believe he said, ""Are we done here? booo to Preferred Plumbing & Drain

Thomas C.

Over the weekend, I had a clogged drain so I started calling around to try to find a plumber. The good ones were all booked for days. Others didn't return my calls. One set up an appointment with me but never showed up. I was about to give up (and just take a day off work the next day) when I decided to take a shot with Preferred Plumbing even though the reviews were terrible.

After leaving a message, they called me back after a few minutes and let me know they had a plumber heading out to my area that had to go to a commercial job first, but they would come by in about 1-2 hours. This was fine by me.

Francisco shows up and was able to get the drain cleared out within an hour. He got rid of the backed up sewage out of the tub and also put down plastic so everything was clean.

My only quibble is that I was charged $240 instead of the quoted $180-220 over the phone, but he did let me know before doing any work. It seemed more expensive that it should have been, but actually being available on a weekend (and returning my calls) makes this company A-OK by me.

arbeuteus J.

DO NOT USE THIS COMPANY. This Co. is a joke, they tell you someone will call you in 15 minutes, and it never happen, i had to call them at least 3 times, and everytime there was a diffrent excuse. They had me waiting for 2 and half hours, I finally had to call another plumbing co after 8:30pm last night. I do not recommend this company to no one.

Henry K.

Preferred installed a water heater at my residence in July and I am very pleased with their work; i.e. an appointment to review my needs was made promptly, the brand of heater and capacity were recommended and an estimate prepared; the work was scheduled and completed without delay by a journeyman who seemed competent and knowledgeable (he explained what was going on as the project was progressing). And finally, the work was inspected and approved by the City. The price was high-end but I'm pleased with the quality of the work and the professional manner with which it was carried out. I would have given all five stars, but nothing in this world is perfection.

LL B.

My toilet was filling up with water late night so I contacted preferred plumbing and drain to help me with this situation. They have gotten to my property within an hour and informed me of what needed to be done prior to their service and handled the situation with such professionalism and had great customer service. All in all, I am grateful for the service and expediency that preferred plumbing and drain has given me.

F D.

After 3 months, here is my follow-up: The plumbers are decent but the management is terrible. My recurring plumbing problem requires a plumber every 2 months and preferred plumbing keeps dropping the ball. The Manager keeps making excuses and after repeated phone calls, I still can't get them to follow through.

La Shawn L.

Yay I have a bathroom sink again!!! Many thanks to Preferred Plumbing and Drain for coming to my rescue this Sunday morning. No extra charge for weekends and they give discounts to seniors, county and state workers, military, fire, police and EMT workers.

Had been having this ongoing slow drain issue in the bathroom. I tried liquid drano, and other remedies including taking the pipe off myself, but to no avail the sink drain just would not drain freely. So this morning in the kitchen, I found the kitchen sink trying to back up as well plus my disposal stopped working. Water was backing up and tripped the disposal, but reset does not work and water is still in the disposal, so thinking there is some sort of connection, I called Preferred. Andrew was at my home within 30 minutes,cleared the bathroom sink within 35 minutes. Turns out build up of years of sludge in the pipes. Andrew says never use drano, it's an acid and eats away at your pipes. Don't know how true this is, because drano has been around every since I was a little girl. So now he's headed to the kitchen to see if the problem was connected or I was having an issue there. I'm hoping the two are connected.

Yay good news, two were connected, fixed the disposal and ran the snake a second time just to make sure the line was fully clear. I'm pleased with the service I have received today.

I will definitely recommend Preferred Plumbing and Drain to friends and family.