Preferred Home Services

Julie M.

Would like to like this company, they were prompt and professional when booking my appointment. Unfortunately the person who came for the appointment was unprofessional. It was a Friday and he just came from another job right before he came to us. But when he looked at our plumbing problem he was sighing and had a terrible attitude. When asked questions he seemed irritated and didn't want to be working at all.

Lonnie E.

Called this company because they had good reviews. Decided to book plumbing service (had a leaking outdoor faucet) for a rental property I own as well as HVAC service. At the same time, booked HVAC service for my own home. Day of appointment for my rental property, the company cancelled and rescheduled last minute. I wasn't happy, but the company assured me it wasn't how they do business and it was due to an emergency. The apologized. Next up, my appointment for my HVAC at my personal home, time frame to show up was 8-12. At 10:55 am they leave me a message saying they need to cancel. I don't know about you, but if you're taking time off work to meet service people at your house and have two appointments cancelled in the same week....that earns you one star for customer service. I hope you all have better luck with this company. Once is an understandable issue. Twice in one week is a pattern! Again, totally get stuff comes up with emergencies. Cancelling twice in one week....a pattern and not acceptable.

Louis D.

I do appreciate you coming out on a Sunday but it was not requested as it was not urgent. I have multiple rentals and deal with contractors monthly if not more. I have a good idea on prices. Even your technician apologized and said it was a flat listed price and he could not override it. He did tell me about the 100 year warranty, which honestly I had to laugh at. The quote was so outrageous at $712. My great, great grandchildren can deal with it if it breaks again in 97 years. I ended up going to Lowes down the street getting a very attractive 5 star rated Moan facet for $86.51 out the door went to the property and had it screwed in/installed in less than an hour. In short you did text me when your technician was on his way out. Sent me his photo, informed me of his hobbies, that he liked MMA, etc. Came out on a Sunday with no additional fee. Offered a 100 year warranty. I appreciate it. All this came at an effective rate of $600 per hour for the simple job though. I'm just not seeing it.

Gene K.

We called Preferred Home Services to help us with a blocked sewer line in our front yard. I warned the dispatcher that this wasn't a simple plumbing repair but rather it would require digging up a section of pipe and completely replacing it. The three guys who came out did not hesitate to start digging once the blockage was located and did not slow down until the job was finished almost eight hours later. I was very pleased with their effort and the cost to do the work from start to finish.

Erika W.

First a little background: When we bought our house six years ago, the HVAC system had been replaced only a few months before. We were really excited about that because we thought (wrongly) that we wouldn't have any issues with it for a very long time. Not long after moving in though, the problems started. The outside coil was leaking and had to be replaced, something else was leaking, a fan in the attic went out, etc. I actually had called Preferred out in 2017 when the fan went out but went with a different company because it was under warranty and the other company was just cheaper. At that time, Lucas came out and was great. It just came down to the money. Two weeks ago our unit stopped cooling. Due to mild temps, we put off calling someone out. Finally decided to this week, initially calling the company that replaced the fan and then calling Preferred for a second opinion. Lucas came out again which was great because he is personable and we got a good, no-bs vibe from him. Unfortunately, our unit had no charge and little to no refrigerant which means there's a serious leak, likely with the upstairs coil, and it was going to be costly. After all the problems we have had, we decided to get an estimate on replacing the whole system. The next day, we met with Robert (ask him about his horses!). He was awesome, straight-forward and helped us determine what unit would work best for us. After some discussion, my husband and I decided going with Preferred was the best thing for us due to their warranties and guarantees. That was Saturday, Monday morning (today) the crew (Josh, Curtis, Jacob and the new guy whose name I missed) showed up early (btw, they send you a text when they're on the way with a pic and bio of the tech which is cool) and got right to work dismantling the old system and installing the new one. Chad, the install manager, stopped by too to check up on things. Everyone was really nice and professional. They all wear covers on their shoes and had a drop cloth for the carpet. Curtis installed a touch screen thermostat and gave us a quick, yet informative, tutorial on how to use it. The guys did a great job and we are really excited about having a properly installed and guaranteed system. Thank you to everyone we worked with and Chris, one of the owners, that we had a couple of conversations with too before making our decision to go with Preferred.

Chris H.

Signed up for a tune up of my AC. Tune up was today. Service technician was Josh Brown. He was very knowledgeable and communicative with me explaining in detail what he was doing, why, and truthful about the current condition of my unit. Being curious, I had questions, and he answered them in full and detailed. He provided me with repair estimates for potential/future areas that, according to the inspection/tune-up, maybe future problem areas for the unit. And he did so in a very confident but not pushy way. Being in sales myself, it is very refreshing to experience an honest assessment. Great experiences with Preferred and will continue working with them.

Steve N.

HVAC maintenance work for my home today. Josh Brown A+++ service ! On time and friendly

Samantha K.

My home is under contract and I needed an expansion tank installed to bring the water heater up to code. Mike Lawshe was my tech and he was awesome! They were able to get me on the schedule for a Sunday, which was within 2 days of requesting an appointment so that the closing can keep moving along. Mike was courteous, knowledgeable and did quality work. This is my second time using Preferred Home Services and I'd recommend this company without a doubt! Prices were fair and they offer coupons on their site.

Michele B.

We just had another awesome experience with Preferred Home Services. Our Charleston home is under contract and there were some things that came up in the inspection report that needed to be addressed. Tara, the Office Manager review the list and worked with us to coordinate both an HVAC and Plumber technician to come the same day and time. The technicians (both named Gary) were very professional and took care of exactly what was needed. I can't recommend Preferred Home Services enough for HVAC and Plumbing needs. They are reliable and can be trusted at a fair price.

D H.

Had Preferred Home Services come out to do some plumbing for a kitchen renovation. The gentleman spoke a good game however, the work proved otherwise. They reported to their company that they were at my house for four hours when 1.5 hours of that time they were waiting on material AFTER the company stated all services truck are fully stocked! The quotes/prices were astronomical and surely did not reflect the quality of work requested. Felt also as if I was taken advantage price and knowledge wise as my husband was not home when they finished. The work was super botched and would NEVER use them again. My husband ended up doing the work to fix their crappy job and it costs us $30 in material NOT the $500 they wanted.