Preferred Home Services

Mike C.

I was stuck in Philadelphia and my AC unit went out on Sunday. My Future son in law called Preferred to come out. They gave him a time and they arrived just as promised. Travis Eunson immediately diagnosed the problem and was able to fix it on the spot. This is a company that has gained my trust and admiration for being so honest and reputable. I would highly recommend them for any home AC needs you may have in the future. Thank you Travis!

Cesar L.

First time customer here. I called to schedule a same day appointment and they quickly responded. The customer service was really good, which only got better when the Tech arrived at the house. Michael (Tech) was very profesional and within minutes had diagnosed why the air conditioning stopped working. He quickly drafted an estimate and once I gave him the approval for repairs, he had the ac up and running within the first 30 minutes. I thought the prices were very reasonable considering ac services could quickly get out of hand and unfortunately companies out there have a tendency to take advantage of customers. Not the case with Preffered Home Services; they were very profesional, have personable and friendly staff and above all, they have integrity and provide outstanding customer service. They truly look for the best case scenario to a problem and budget that solution to meet the customer's need. I'm a member now and will continue to count on their services for a long time to come. Great job guys!

Peyton C.

I talked to the owner, Chris after the problems I had with our technician. He offered to refund, which I appreciated, but we will still have to pay someone else to patch a hole that shouldn't have been cut in the first place.

Stephan C.

Nothing could have been better than to greet Joe at our door and gave him inspect our HVAC. He took the time to explain to me how our system worked and what to look out for. The tech was extremely nice and courteous. A great representative of his company. Emailed all my reports to me quickly. Everything went smoothly. I'm very pleased. Highly recommend this company. Second visit... another perfect upgrade!! I'm very pleased.

A S.

I can't say enough about this company! I've used them twice now, once for a plumbing issue and today for my AC. They were prompt, professional, knew what they were doing and made me feel comfortable and confident in their work. I'd recommend them to anyone, but hopefully I don't need them again anytime soon

Mark A.

Mike was professional and couteous. He did and good job and explained everything thoroughly.

Daniel C.

This company is great. Everyone is courteous, friendly, and professional. They get the job done right the 1st time!

Dean L.

I have used their services twice now. First time was for a kitchen sink that the hot water had stopped working. Came out, took the faucet apart and fixed the issue in under an hour. Second time my water main had a leak outside in the yard. The gentleman had the leak fixed in less than 2 hours. Very professional and reasonable rates.

Mike W.

I had preferred come out to my house on 1/5/17 because I had no hot water in my master bathroom shower and knew that my recirculating pump was making noise also so figured I needed a new pump. Had always had hot water issues in this shower when hot water was used in other areas of the 3 level house but had instant hot water everywhere else due to recirculation system. As soon as Mike L. came to the house my wife and I felt he was in sales mode to replace 80 gallon water heater that was 12 years old instead of just fixing issue. Pump and cartridge option was about $900 and new 50 gallon tank was about $2500 with recirculation pump and tankless was over $4000. Went with new tank option after much discussion with promise he would not charge for new cartridge in shower if it was still needed. Work was done on 1/6 by same technician and after it was done noticed recirculation was cut out of loop and pump was on main line with some loop under sink in top floor bathroom to loop back somehow. Discussed why with installer, Mike L., and he said this is what he discussed since we had issues of hot water in master bathroom from time house was built but neither my wife nor I understood this the prior day so don't know how we both could have missed this. Didn't make a big deal since he assured us it would work. After completed while he was still testing system we had a lot of trash coming out of faucets and said it would work its way out with time. Did not have trash in line prior to installation of new water heater system by them. Had hot water to shower but was not aware of new issues until later. While he was installing system asked why we didn't have a main water cutoff in garage for whole house so didn't have to go to meter out in yard. Offered to do for about $180. Since it appeared we didn't need cartridge in shower he offered to do cutoff instead and we agreed...took him less than 10 minutes to do this. After he left we went to dinner and was gone for a couple of hours only to return and have water leaking from water tank area across our garage floor for about 8-10 feet. Called their office back at about 8:30-9:00 Friday night and on call person was going to send lead plumber out to correct problem that night and he did come to house Friday night. Lead plumber had to take one connection apart and redo to stop leak. He noticed line was capped off and asked why that was done and I explained what Mike had done and he said he understood what was done after I explained loop under upstairs sink. Discussed trash in line with him and he said it should not be there but if it still was Monday or Tuesday give them a call and they would return. I waited until Thursday 1/12 to give plenty of time and during this time we had much reduced water pressure issues in master shower and it took 5-6 minutes to get hot water to shower. I called and asked for lead plumber to call me, he did and said he would call me back after discussing with Mike L. He did not call me back...Mike called and said we would need cartridge replaced and wanted to charge another $300 to replace this now. I said I was not paying that much when trash in line was caused by them which probably caused cartridge now and said I would call owner if I need to which he said I should. I called office spoke to and spoke with someone, addressed my concerns with the new charges since original issue was not fixed yet and they told me owner would call Mike, discuss work done and get back to me. It has been 6 days now and no one has called me yet! Mike L, the lead plumber and the on call person I spoke to Friday night with leak were very nice and thought I was dealing with a good company. Due to no return call from them for 6 days and with the issues I still have unresolved I have changed my mind and want no further dealings with them. I don't feel I was given the best advice and all Mike L could say was """"well you have had issues since it was built"""". I never had to waste 5-6 minutes of water to get hot water to a shower and was not clearly told he was redoing my circulation system this way! Would not recommend this company to anyone unless you have them detail everything they are doing in writing.

Jay D.

I had Gary Petersen from Preferred Home Services out today to quote an install for my dishwasher. He was very thorough in what was needed to install my dishwasher. He was friendly, courteous, and took care to not track dust and dirt into the home. Unfortunately, they could not install my dishwasher because my home lacked a needed metal strip on the underside of my marble countertops. That said, I felt compelled enough to provide a review of Preferred's professionalism.