Precision Plumbing Service

Aubrey D.

My hot water broke on a Saturday. I called Landmark home warranty to file a claim and they assigned Precision Plumbing to do the work. They called on Monday and said they couldn't come out until Wednesday. On Wednesday the plumber, Kyle, comes out, tells us it's the gas valve and they will have to order the part. He also said that they usually recommend flushing the water heater when replacing the part and that it costs $325 and that home warranties usually don't cover it. My husband and I looked up online how to flush the water heater ourself (there is even a DIY post on Landmark's webpage) so we were going to do it ourself. I called Landmark on Friday, two days after Kyle came out and they said that he hadn't even sent Landmark the diagnosis. On Saturday I called and they still didn't have it. I've been without hot water now for seven days. Finally Landmark got ahold of them on Saturday. The plumber told Landmark that the flush was mandatory and we had to pay $325 out of pocket. I told them that this was not what we were told when Kyle came out, he simply said they "recommend it". Landmark called the owner who said that is not true, that they have to flush it. My husband and I decided to get four other opinions from plumbers and we found out that you don't have to flush the water heater to replace the part. I tried calling Precision Plumbing back to see if we could flush it ourselves and they never answered. I called the office at least ten times in the week we worked with them and they only picked up once and told me they would call me back but never did. I even had the owners cell phone number that he never answered. Overall terrible service and I ended up taking the money from Landmark and using a different plumber who did a phenomenal job at a better price. I ended up spending less money out of pocket than if I would have stuck with Precision Plumbing and actually used the warranty. Shame on Landmark for using this plumber.

Chadwick B.

I had to replace a main sewer line in my backyard. Precision Plumbing had the best price, the first availability, and delivered high quality results in just 2 days! I would highly recommend Precision, as they personally made sure the work was progressing well during the job and followed up with me after the job to make sure I was satisfied.

I can't say enough good things about this group! Saved me a lot of money versus other quotes I received and completed the work quickly and professionally.

Liza K.

I had to use them for a broken water heater, through my home warranty Landmark, after the first company was discovered to be out of our area.

They set up the appointment between, 10-2 p.m., called confirmed, emailed the day prior. Not once did they mention...oh we do a second confirmation. We get a phone call, return it and after some ridiculous phone tag find the technician left our area, despite it still being in our appointment window...because of some arbitrary second confirmation needed, that wasn't even conveyed in writing via email.

Call, the owner takes the tech side...since we didn't return her plumber's call fast enough.

You were scheduled to arrive between 10-2. He calls and decides to cancel the appointment before noon?

People work and can't keep taking days off, because your plumbers don't feel like driving back to an area to meet their work obligation, which you had in writing.

If we're lucky...maybe someone by Monday can fix it.

Avoid and if you have Landmark, demand they use anyone but them. My husband and I make it a point to read the fine print. Having a fast one pulled on us like that after putting a time off request and confirming an appointment is beyond annoying.

It's unprofessional.

Clint M.

My home warranty company contracted with this company on a call I placed for my water heater. I confirmed the appointment on Thursday for between 10am and 2pm on Friday.

On Friday morning, I returned a missed call. Apparently "Mike" from Precision Plumbing called to re-confirm the appointment, then left after we didn't answer his initial call, but never bothered to come to our door. He said he'd left the area and wouldn't be coming back today.

We called their dispatch and spoke to Alexis, who said she was the owner. You could tell from her tone over the phone that she really doesn't care about customer service. The best she could do was to schedule us for Monday, another three days out. She actually backed up the fact that her tech never came to our door and left after we didn't answer his call as if that is some kind of halfway decent service policy.

If you end up needing a plumbing service, look elsewhere. This place is total crap and obviously doesn't care about their customers.

jackie h.

This company is contracted with our home warranty.(Landmark) It took 4 days to get an appointment. They showed up late. I called repeatedly , kept getting a voicemail. When he finally arrives, he did several things and then decided, he didn't have what he needed to repair our stoppage.. I paid $70 for a service call that repaired nothing, not to mention my taking a day off work. Said he needed to get on the roof-someone came back a few days later-got on the roof and said he fixed problem-$500 later out of pocket-was not covered by home warranty-problem persisted-called me to say they would have to install a clean out valve-I have one-and they should have checked that first-then said oh well we need to get on the roof again-0another $500-I called a plumber NOT on my home warranty-came and fixed the problem asap- You have a choice people. DON'T use this company.

Donovan G.

They're contracted with our home warranty. It took 4 days to get an appointment. My appointment was set for 10am. They called at 2:30 to say they're running late. No sh!t, Sherlock. I called repeatedly once they were an hour late, kept getting a voicemail. When the guy shows up at 3:30, he didn't have the parts he needed to repair a leaky sink. I paid $70 for a service call that repaired nothing, not to mention my taking a day off work. What kind of plumbing company can't repair a leaky sink? You have a choice people. DON'T use this company.

Chris L.

Horrible experience with this company! They gave us a service time window between 8 and 12. They didn't bother to show up. The owner was rude when I brought it to her attention that it wasn't a great business practice. I will not use them again.

Yulia Y.

I had a very bad experience with this company. They were contracted via Landmark Home Warranty on Thursday to replace my kitchen water faucet. I received an email notification stating they'd be at my house on Monday from 9 am to 1 pm. I waited but no one showed up so I called them and they reassured me they'd be at my house in 1.5 hours . I waited till 5 pm and no one showed up. They close at 4 pm so I called left them a voicemail. On Tuesday their plumber called me and said he would be at my house by 11 am but he showed up only by 1:30 pm. He looked at the water faucet and said the company would call me back. He left.... No one called me back... I called the company and left a voicemail again. I waited till 5 pm and called Landmark to cancel this request. I still do not have water in my kitchen cause of a broken faucet but I could not handle this unprofessional service/attitude any longer... I'll find another plumber aka Milton Frank Plumbing (used them once last year) and will never deal with Precision Plumbing Service. Save your money! They don't seem to care...

Byron F.

I actually had a great experience with this company last week! They serviced us through our home warranty and after reading of the reviews I was dreading them coming. Everything from the scheduling to the service went well. The service technician was very knowledgeable and super fast! He showed 20 minutes sooner that he said he would and finished within 15 min.

Michel P.

They came in because they are contractors for Landmark Home Warranty, my problem: clogged kitchen sink. They came in, charged the $60 visit fee and said that they couldn't handle the job. So he didn't fix it. A plumber that can not un-stuck a kitchen sink! but they are fast at charging a visit fee.