Precision Locating

may l.

Our monthly water bill was sky rocket last month. It turned out that we had a big leak after the city's technician confirmed that there was nothing wrong with our water meter and that their reading was correct. We walked around our perimeter but was not able to see any potential leak. We called Precision Locating and was so grateful to have Doug Bacon helped us troubleshoot the hidden leak. Doug was able to pin point the approximate leak area by utilizing his advance and sophisticated leak detection gadgets. Our leak was under our concrete driveway which explained why it was not visible to us. To make a long story short, Doug recommended a couple of plumbers to us and we chose Moon Valley Plumbing and Rooter because they were able to come out the next morning.

Doug at Precision Locating deserves 5 stars because he went above and beyond his duties to genuinely help us fix our problem. He came back out the next day to work closely with Cole from Moon Valley Pluming to identify the precise location of the leak so that Cole will know exactly which direction to dig. Keep in mind that Doug did not have to come back out but he did so willingly and did not charge us. What was amazing is that Doug and Cole (2 individuals from 2 different companies) collaborated closely to identify and fix the issue. Great teamwork from Doug and Cole.

BTW, we did contact other companies for leak detection and repair. Let's just say there are many companies out there that are slow at responding and they charge an arm and a leg especially if you live in a nice area. I can't list the names of those unethical companies since Yelp will likely take down my posting if those companies were to complain...hahaha. Do your homework but I do highly recommend Precision Locating (Doug Bacon) for any type of leak detections and Moon Valley Plumbing and Rooter (Cole) for leaks repair.

Misty H.

Had some pros and cons with this one. The tech who showed up was on time, friendly and worked quickly to try to find the problem. He did keep it under an hour and from what I could see tried everything he could think of to find the water leak I have been dealing with. However, I was charged $255 + $35 for driving on down to Queen Creek and he ended up not finding the leak. He gave some suggestions but was never able to duplicate/recreate the leak. Seems like a lot of money spent to not get what I was paying for.

Joshua F.

Great business who put in the extra effort to locate a difficult leak. If you've got a leak you can't find these are the people to call.

Robert J.

I was able to schedule for two days after I called. Doug arrived at my house right on time, and got to work. Mapped out my water lines, and found the leak (unfortunately, under the slab) very quickly. He was efficient, clearly knew what he was doing, and was able to answer all of my questions. Precision was a referral from a friend, and I would refer them to anybody that needs them. Easy to work with, nice, courteous and professional. Worth every dime.

Dale L.

I had septic system issue that I needed help in investigating and analyzing. They did a great job. John was knowledgeable, courteous and took the time to answer all of my questions. Highly recommend them!

Laura S.

I highly recommend this company. I have had a nagging issue in my house to resolve and Doug was very helpful in running some tests to eliminate possible problems that would have been very expensive fixes. I feel so much better now knowing that the problem I thought I had is actually very small and really a non plumbing issue not to be worried about. He gave me some very good suggestions. I felt the tests he ran were very thorough and his explanations were easy to follow.

m m.

These guys are fantastic! The 3 of us, the technician (Jimmy), my plumber and i sat together and looked at the real-time video screen of the entire plumbing as they gave my new (46 yrs old) house a colonoscopy. Jimmy marked the video with notes and explained all my questions thoroughly. They post the video online, so you can see it again and share it if you have to consider a costly replacement decision. Jimmy was wonderful. Efficient, knowledgeable and a genuinely nice guy. There prices were very fair, less than what i'd been quoted by others.

Nick R.

From my initial calls with Doug and then Lori, Precision was easy to work with. Their service isn't cheap, but then their insight saved me from buying a house with a possible $10k repair pending. While I loved the house, I'll take the hit for $200 over a longer-term nightmare!

Alvin P.

DO NOT USE. They completely messed up the diagnosis. They told my plumber where the manifold was and where they thought the leak was. TOTALLY wrong and cost me extra time and drywall repair. Would not respond to me. Waste of over $200. Use someone better!!

Bobbie H.

I was impressed with the thoroughness of Precision Locating. They gave me the peace-of-mind that I didn't have a leak under my house's slab or anything like that. They tested all pipes iround my house. But they couldn't test the pipes going to/from my pool.

I was disappointed that they couldn't find the reason why I am using so much water every month. They thought it might be my pool but I have since hired a pool leak company and they haven't found a leak so far either.

I guess I expected more with today's advanced technology.