Practical Plumbing and Rooters

Estela P.

This company was hired by my insurance company to check on some plumbing concerns. I wish I knew their reputation before even bothering with them. Customer service is horrible. I was called with a date and time for a plumber to be sent out. Unfortunately I wasn't available that day. The rep said she would call me back with a new date and time if they could come Thursday. Didn't get a call back until I called the following week. Her excuse for not calling back was she didn't have any available dates. Plumber came out however what he said and what my insurance stated was a bit different. I called them to see if I can get the details again. No answer, I left a message. Never received a call back. My insurance company told me to make access and they would send the plumber again. Called the company and they told me they didn't have a case open. My insurance company filed a new (continuous) case and 3 weeks later, I just got a call back from them trying to schedule the plumber out. Who does business like this? Customer is horrible and will be the end of this company.

Mama C.

On February 2, 2022 practical plumbing was sent to our home vía home warranty. We had no hot water for 10 days and had suspected a foundation leak. They found the leak immediately! It was a great relief. Gabriella Gad great customer service, calling me with updates on when the technician would arrive. The technician was very professional and took the time to describe what it was going to take to fix the leak. Thank you!

Aleda L.

Practical Plumbing and Rooters is now my go to plumbing company. Albert came out right away to check a slab leak that we had. He gave me a fair price and set up a time to return to complete the repair. He came as promised and completed the job. Gabby in the office kept me informed as to when they would arrive. I read some of the previous reviews and realized the complaints were coming from home warranty work. Practical Plumbing had to get permission to complete any repairs and of course the warranty company wanted to do the bare minimum amount of work. I highly recommend this company.

Samira C.

The worst experience of our life
I would never recommend this company ever !!
very unprofessional , rude & difficult to work with specially the ladies in the office
very very ooor customer service

Keith F.

This company is trash. Home warranty sent them out to repair tankless water heater. Showed up and unplugged unit, plugged it back in and told my wife it was fixed, showing her hot water at 3 sinks. Tells her we should have it serviced.
Told me when I called back due to no hot water 2 hours later, that they never said it was fixed. Told me that it was not working because it needs a $400 maintenance service.
Told warranty company that it needs to have a system flush performed...
Which is it? They lie, scam and cheat the customer and warranty companies.
PURE HIGH DESERT TRASH

Manufacturer suggested plumber called, 150 for same service. Hhmmmm

Hala B.

My garbage disposal stopped working, a friend recommended practical plumbing and they were able to come in the same day and fixed the problem in less than an hour. Joshua was very professional. I will definitely be using them in the future if needed and also will recommend to all my friends and family.

Erin G.

I got referred to Practical Plumb through my home warranty and I was a bit nervous after reading all the reviews on here. I have to be honest... my expectations were very low based on the reviews. However, they exceeded my expectations. My power flusher for my toilet needed to be replaced. They had to order a new power flushed and when it arrived, I called and they can back out to install it. I would have given 5 stars because I had no issues on the work performed, but they are not great at calling to follow up like they say. I had to initiate very phone call. However I kind of expected that based on other reviews so I just made sure to keep on top of the communication myself. The work requested was approved and performed well.

E S.

Highly Recommended!! Plumber arrived promptly, diagnosed the issue quickly. Good quality work.

Will call again for any other plumbing issues.

Renee L.

Fidelity sent them out to fix leak under my sink they said they would be back with parts and never came back ...never called...I finally called fidelity after 2 1/2 weeks and they said the plumber couldn't fix the problem cuz I dont have a pressure control valve ..what a crock...all my other faucets are fine...excuses

Aaron Y.

Professional and reliable company. They were sent out by Fidelity Insurance (homeowner's insurance and warranty company). Albert was able to quickly and competently diagnose the location of our slab leak and was creative enough to find a solution that did not require jackhammering the concrete. His solution was much faster and less disruptive (no dust or possible damage to the slab and property) than jackhammering. Also, he was able to quickly repair our water heater (replace the burner and gas valve component). Had our hot water back in no time. Albert was in constant communication with Fidelity Insurance in order to authorize the parts and labor for the repairs. The only downside was having to wait for Fidelity to authorize the aforementioned parts and labor.

Additionally, Gabriela was courteous, understanding and professional. She kept in constant communication with us, Albert and Fidelity to expedite our repairs. Anytime that I had a question, either about the insurance authorization or about the service repairs, she either had the answer or kept us on a brief hold while she got the answer. She was absolutely awesome. We would absolutely use their services again (hopefully we never need to, no offense Albert and Gabriela!).

Finally, given the current pandemic, Albert was 100% compliant with COVID-19 safety protocols. Felt completely safe when he was in our property performing the repairs.