Practical Plumbing and Rooters

Jayma C.

Total scam artists. They came out yesterday for a home warranty claim for my water heater. They told me they were recommending after testing it that insurance replace it. Insurance calls today and the plumbers lied about the entire report. They stated they checked the water in ever faucet in my house, never did. Claimed it was not properly maintained (its 13 years old - doesn't make it to that age without getting properly maintained). Told me that it did not produce the adequate amount of hot water (only 8 minutes) Told insurance that it was producing 75% of its capacity so it was functioning normally. Called them and they just totally blew me off and claimed that nothing the guy told me was actually said to me and then said thank you and hung up on me. Run as fast as you can from these people.

Negin N.

These guys basically tried to defraud us in concert with our home warranty company. They sent guys out to inspect our tankless water heater, and the diagnosis they provided on-site was that the water heater was totally kaput and needed to be replaced. I had several follow-up conversations with their main office, where they again confirmed the water heater could not be repaired and needed to be replaced (they even asked me questions about the number of bathrooms, people living in the house, etc. to determine what size water heater would suit us best). Suddenly, after they reported their findings back to the home warranty company, they changed their story to ""You can't prove that you've done regular maintenance on the unit, and thus any repairs or replacement aren't covered."" Excuse me? There is nothing in our policy requiring that we prove prior maintenance, and prior to this point there was ZERO mention by their technicians and main office that the issues could have been caused by poor maintenance. Total nonsense. Clearly they changed their story out of fear that the home warranty company would stop kicking sweetheart jobs back to them. Totally dishonest and disreputable. Stay away!

We ended up demanding a second opinion from our home warranty company, and the second service company they sent out agreed that the unit was broken and needed to be replaced. Unlike these scam artists, the second service company stuck to their guns when dealing with the home warranty company, and we were able to get our water heater replaced under warranty SAME DAY.

Caro B.

Does business under this phone number as Practical Plumbing and Rooter.

Awful! They were assigned by my home insurance company. I called them right away (day 1) and they said their equipment was broken today, but could come tomorrow. I said I could do anytime in the afternoon or anytime the following day. They said they'd call back to schedule but didn't call back. I called them back the following day (day 2) and left a voicemail, they didn't return my call. I called again the following day (day 3) and the lady said ""Oh yeah I was just scheduling you with my supervisor! Since you weren't available day 2 we will be able to fit you in in a week or so."" I said I was very flexible and just needed to get something scheduled as soon as possible. She said she'd call back and didn't call back. I called again that afternoon and didn't get a response, left another voicemail. On day 4 I called and left another voicemail.

Called my home warranty company and requested that I be assigned a new provider due to a lack of a response from the current one and was told ""yeah, this isn't the first time we've had that happen with these guys.""

Avoid like the plague!

T K.

I am only giving 1 star because I can't give less. This plumber was sent out Fideltiy Home Warranty. They accepted the emergency work order, on a Saturday, from Fideltity but then never called me to let me know when they were coming and when I called their phones and there was no voicemail set up. Upon calling Fidelity a second time I was informed that the plumber claimed to have tried to reach me but couldn't, which was not true as I had had my phone on my person waiting for the call. Sunday night it was finally relayed to me that a tech would be coming out between 11-3 on Monday and they were aware my carpet needed to be cut out in the hallway to identify the leak.
On Monday, the technician did not arrive until after 4P, more than an hour AFTER the 4 hour service window. When he arrived he stated that they had just gotten the call for my leak, which again, was another lie by the company as Fidelity had verified with me twice that the company had accepted the emergency work order on Saturday. The plumber was there for over an hour and claimed he could not find a leak even though there was a large area of water soaking up from underneath the carpet in my hallway. He left without doing anything.
In addition, he left a MESS- lights on in every room he had gone into, multiple cabinet doors open in both of my bathrooms and laundry room, and everything from my hall bathroom cabinets was pulled out and left on the floor.

Overall- they lied on multiple occasions to both Fidelity and to me, they were late on their own 4 hour service window without calling to let me know they couldn't be there by 3P, and they did not leave the house int he condition it was in when they arrived even though they didn't actually do any work. Find another plumber!!

Yan C.

The technician could not find where the leak is. I requested my home warranty to have the workorder dispatched to another company and they were able to find the leak and fixed it.

Fast appointment scheduling, however, technician is incompetent.

Ce H.

Also they explained to me very carefully about a plumbing issue i asked!! They are very good! Courteous and clean up well afterwards too. Albert and Jr thank you! Went through my homeowners.

Jeff B.

Albert is the best plumber in the business! Fair prices and prompt service. They have resolved several problems for me over the years. Thanks!

May P.

Agree with Wayne completely. They did not complete a job that I paid in full for, which the plumber acknowledged at my home and promised he would come back to complete. That was weeks ago and now nobody will return my call. Do not use them! You will be sorry.

K L.

I have 2 clogged drains; my home warranty sent Touch Pros Plumbing over the same day. They came and inspected the problem, they said because of how the pipes are, they can't snake or do anything to unplug my sinks. To unplug my sinks they have to redo all the pipe systems in the kitchen sink.
They called Home Warranty to get authorization to do the job. Of course HW won't pay for the whole thing; I have to pay $550 plus $60 for the visit out of my pocket.
I said I'll have a 2nd opinion before I do anything.

I called another plumbing service. They came and snake 1 of the sink , and both sinks work. (they share the same pipe)

Stay away from Touch Pros Plumbing. They try to force you to do a bigger job for more money. Those people don't have any work ethic. Stay away from them.

Randall L.

Randall.L.
They were late,when I spoke to them on the phone,they seemed very rude and
didn't seem to care at all.The water heater wasn't fixed but made problem worse,the
technician was a teenger it seemed,and supervisor stopped by and said they would
have to order parts and it would be 5days before it couold be done!bottom line is
if that person that's doing the service isn't affected why would they care?no shower
for a week is ok for them!service in the desert I've seen over the years,just plain sucks,it's like no one cares about there job!!!