Practical Plumbing and Rooters

James N.

Had to go with them through home warranty. These guys are horrible. Bad communication and did not fix the problem. Lazy. Do not recommend this company. Stay away.

Big B.

I had problems with my drain backing up so I called practical plumbing. They did a great job for a great price :) I had other people come out and they couldn't get the job done, Albert Came to my house and got the job done :) great work and they clean up after themselves well :) I will be calling them for all my plumbing issues thank you again guys for a job well done

Alex O.

IF THERE WAS A NEGATIVE RATING ON HERE, THIS COMPANY WOULD TAKE IT !!! I cannot believe Fidelity would do business with such a poorly managed company such as this. First of all, if you are waiting on a callback from them to schedule or get an update, you'd better grab a snack and wait a little longer because its NOT coming !! Worst customer service ever!!! RUDE, CONDESCENDING, and completely UNPROFESSIONAL.
I had a leak in my kitchen faucet and called Fidelity to open up a ticket. Unfortunately, they directed me here on to this so called company. They eventually called and gave me a 1-5PM window to come and inspect my leak. After I waited until 4PM' ish, I HAD to go grab something to eat since I had nothing in my cabin at the time. That's when the receptionist and/or office admin calls me to let me know that the plumber is on his way. I advised her I was 10 minutes away if she can let him to know just hold on for me for that long since I HAD ALREADY WAITED for him for 4 hours!!
She said she told him and as I am driving onto my street, I see the guy LEAVING already!!! I had to chase him down to just come back and do his inspection. He did, told me he I needed a new faucet and that he was going to call the office to make sure Fidelity covered it. ( which they do) He said he was going to go the hardware store to see which types they had and I would get a callback from his office. Here I am, ONE WEEK later, and nothing was ever done. I called the office and I get this woman again ( Gabriela, i think) who evidently hates her job and she tells me that I was the one that was supposed to call Fidelity.

Do yourself a favor and move on to the next company or FIX IT YOURSELF !!

Judy P.

Got this company thru my home warranty the absolute worse. There tech came in with a phone and a water pressure gauge. First thing he did was check water pressure what this has to do with a sink stopped up is beyond me he proceeded to take a picture of under our sink and say he couldn't do anything which cost us $75.00 from our home warranty company. Beware of this company cause I got ripped off don't want you to get ripped off too.

Frank F.

A guy came from Practical Plumbing and he really sucked. He was very rude and he only took a peek under my sink and said my leak required tearing the walls. He refused to touch it. From what I understand, plumbers can tear walls but this guy was in a hurry. He showed up 2 hours late after I waited for an appointment 4 days. He said he had a previous job and showed up at 4:49. He was in a hurry cause he was off the clock at 5. He refused to do the work and told me to call my home warranty back. I called my home warranty and they said it was his job to advice them and write a report. I called Practical Plumbing about their plumber and they were very nasty on the phone. Spare yourself and don't call this company and if your home warranty sends them is because they duck. Next day I called a plumbing company from riverside and they fixed the sink leak in 10 minutes without tearing the wall

Michael A.

Purchased a new home and found that most of the plumbing fixtures had minor leaks. Gave them a call and they came out quick, reasonable rate and fixed all the leaks. Haven't had any issues since, good communication and great work.

Jose M.

Call and talked to Albert because my water pressure at my parents house was low. When he came out and diagnosed the issue. He informed me that the issue was on a valve he fixed and did not try to up sale me on anything I didn't need. Very happy and will definitely call them again and will recommend to my friends and family. Specially when I followed up with my parents and they were happy

Sdd S.

Great service, on time arrival and quality work performed. I had a leak above the ceiling and my home warranty service assigned it to them. From the call from Gabriela to have it fixed next day, every thing was well done. Very happy with professional service provided.

virgie r.

Worst customer service ever! My homeowner insurance company Fidelity got Practical Plumbing for a water pipe leak. Per Gabriela, Plumber not available to crawl under the house because he's a large guy. So she scheduled me a week out, so they could get another plumber. And I unfortunately agreed!

So I had to rearrange a dr appointment today to be available from 11-3, as agreed upon with Practical. I had just arrived at Trader Joe's at 10:25 when she called me to say he's coming in ten min. I tell her I'm leaving the store and will be home in ten minutes. (I made it home in 9 min). Five min into my drive home, she calls me to say he left my home and will reschedule for next Wednesday! I said ""no, I want you to tell him to return to my house now!"" (Here's the situation, he was not ten min away as she said. And, the window they arranged with me was 11-3. Not 10:30!!). She refused to call him, only saying they will return in a week. (And I have a leak in my water line!!). She refused to work with me. I have never had such horrible customer service as she wanted to blame me for not being home a half hour earlier than they scheduled me for!!

This poor customer service and mismanagement of time, is unacceptable. And the plumber not wanting to crawl under the house, was probably why he left. He also did not bring another plumber as the dispatcher informed me of that as well. (I waited a week so they could find another plumber so I was deceived here as well). As in other reviews here, I too asked to speak with the owner, and she said he's not there. Needless to say, I called Fidelity to file a complaint. They said she called them already about me. And I asked, did she tell you she hung up on me when I argued with her about the scheduled time and the plumber leaving! He said ""no!""

Robert G.

Absolutely TERRIBLE service! I was contacted on a Tuesday, given a service window, and left work to be available. I was then contacted with an updated window much later in the day (5:00pm - 9:00pm) due to the same story that lead to the first time changing.

6:00pm comes and I get a call from the same person I had spoken to twice before (Gabriela), explaining that they were not going to be able to make it... due to the same story that I was given twice before, despite there still being 3 more hours avail.

I got upset and explained the urgency and inconvenience of taking more time off work and she was not very compassionate. Gabriela explained that we would be the first call in the morning or that they could be here from 5:00pm -9:00pm (the next evening). I explained that would not work and it needed to be handled tonight. She said thank you for being so understanding and hung up!

My wife and I are early risers and go to be early as a result, but we stayed up thinking we would get a knock on the door. Nothing! 10:00pm and no knock... no call! 8:00am no plumber... no call! We call Fidelity and give them the news and ask to use another company.

I call Practical Plumbing in hopes to speak with upper management; Gabriela answers and says I called last night but no answer, which is bullsh!t... my phone was in my hand the whole time! She then says that no one is available for a week and that the owner does not come in.

I WILL speak with management! I'm not leaving a message that will end up in the trash. Terrible service and even worse customer service!!! Rude and condescending with a smart ass tone.

Fidelity assigned a new company the job and my issue was taken care of 3 hours later.