PR Plumbing, Heating & Air Conditioning

Patty L.

Technicians do a good job. The office staff is horrible. My home warranty company uses them so I have no choice. The first visit was in January, took care of the problem and everything was great. I called them out on my own in February for an unrelated issue and again they took care of the problem and everything was great. I had to have them out again in October because the shower and toilets weren't draining. I stated in my claim with the warranty company that the clean-out at the garage had to be uncapped to allow the water to drain and it was flooding my planter. I had to call the office to get an appointment after 5 days of not hearing from them. The tech came out, ran the auger through the main line from the street to the house, water starting running to he said that should take care of the problem. I capped the clean-out and 2 days later, my washing machine started backing up and into the utility tub in the garage. Apparently there is a clog in that part of the sewer line. I called the warranty company, they labeled it a recall and sent a request to the plumbing company. I had not heard from them for over a week so I called the office again. The girl there told me she had no record of any recall. I called the warranty company again, was told that it was sent and was put on hold while they called the plumbers. Came back on the line and told me the plumbers claimed they called me 3 times but couldn't reach me. Not true. Then I find out they had a phone number that was not mine but my son's so if they had called I would have gotten a message. Problem is that first the office told my they had no record of a recall for me, so why did she tell the warranty company that she couldn't get a hold of me? It's one or the other. She lied to me when I called at 11 am. The warranty company told me they corrected the phone number and that the plumbers would be calling me to set up an appointment. At 3 pm I had to call them again because they didn't call. Then I had to go through the whole story 2 more times before someone scheduled an appointment. The girls on the phone are rude, they don't have the first clue about customer service and they aren't very resourceful. Since I was a regular paying customer I was on file with them and if they truly had problems reaching me they could have looked up my info to be sure they were calling the right number. I don't believe they really care because reading reviews and responses on the BBB website, this company admits that if you are a warranty customer you will be put at the back of the line and you will be helped when they get around to it.

K G.

I have had them out a few times. Found them via my home warranty company that sent them. They have done a good job each time.

I was impressed with their skill and knowledge and even had them do some bigger jobs that weren't covered under warranty. This included plumbing a new stand along ice maker and a water shut off valve to the house.

Elana S.

Shout out to everyone at PR Plumbing for rushing over and saving me from a sh#! Storm. Jason & Tim definitely know their craft! Thank you to Libby for making it all happen. This is the second time we've had amazing service from PR!!!

Dena B.

San came out and fixed my problem within 20 minutes!!! They were awesome. I would highly recommend them for your air conditioning needs. They were personable and knew their stuff. Don't waste your time calling someone else. I had a different company come out prior to PR plumbing and they were horrible. Highly recommend!!!!

Martin C.

Awesome service from San! They called me to notify me they were at my house. He figured out that the fan and the fan motor were incorrect so he went to Fresno to get the correct items. Awesome service from both gentlemen! I would recommend this company to everyone! Thank you San!

Daniel D.

These guys are the best. Good prices fast service. They didn't upsell me. Just fixed the problem my ac unit had. I will use these guys again. And I would highly recommend them too everyone.

Joe W.

My experience with PR Plumbing was great. Dan explained everything to me as far as costs and how it worked with the warranty company. Randy and Eric, the field technicians did a great job and we're easy to work with.

PJ S.

Beyond RUDE. I had to use this company due to my home owner's insurance. They started off polite and nice, but that soon turned into not following through on what they said they'd do. This created delays in getting my A/C installed. When I called out Dan for being dishonest, he flipped out and hung up the phone on me. My insurance had problems with scheduling them. They told my insurance on a Friday they'd install on Tuesday, but when I called my insurance on Monday to confirm, they said they didn't have me scheduled. This was what I experienced earlier that week. They say one thing and do another. They said insurance hadn't sent paper work over, but insurance showed they had. They said they'd call in claim the same day as information taken, but claim was called in until later the next day.
The installers left a mess. Dirty hand prints all around the air vents, so now I have to go paint these areas. I had to vacuum up plenty of messes. They installed a different unit than what was ordered, and I was never informed that it was different.
There were a couple bright spots. A couple of the techs that came out were nice and quite polite.
This company was a total nightmare. I haven't been treated this poorly as a customer, but they probably don't care. A/C problems in the valley during summer...they'll have plenty of business.

EDIT: The AC Unit wouldn't cool our house. They send out a tech to check and he says to use different filters. Still nothing. Another tech finally realizes THEY INSTALLED THE WRONG SIZED UNIT. A new unit was finally installed, but the installer dented our wash machine and left a mess for me to clean up. Just when you think they can't get worse, they get a lot worse.

Kimberly W.

worst company on the planet don't ever call them. they lie about everything they say. especially the receptionist. we had an appointment and they never showed up, when we called, plus our home insurance called several times, they lied to them even though its recorded. my repair was for an emergency air conditioner and I'm elderly, medical issue and it was 107 degrees. 3 days later this company was still horrible to us. after reading the reviews I can see a pattern. I hope they lose their license.

Chloe Q.

This is the company that my home's insurance sends out to us whenever we have any plumbing issues. And most of the time, they've been just fine. Not great, but fine.
However, I recently needed them to come out to fix my master bathroom - the toilet and shower both were not working. The technician, Jessie, was very short and not exceptionally polite, but he did the job so I brushed that off.
He ended up having to snake our pipes and had to do this under my bathroom sink. I walked in and asked him if I could move any of the things we had under the sink and he said no, he would move them himself.
The next day, I went to clean the bathroom and opened up the sink cabinet. There were brown water specks on everything. Our mouthwash, our extra toothpaste, our extra hand soaps, EVERYTHING. And then I realized that Jessie had used one of MY hand towels to clean the mess that was made and he had just left this wet towel in the cabinet, soaking wet and dirty. He never asked to use this towel or mentioned that he had used it.
I called the company and explained to them what happened and was told that they were sorry but there was nothing that they can do.
So now I'm having to replace all of these items that were under my sink AND pay for the plumbing service.
Needless to say, we are asking to no longer use them and I would not recommend them to anyone.