PR Plumbing, Heating & Air Conditioning

Carrin B.

Very satisifed with PR Plumbing. They were assigned to us by our home warranty company to fix our A/C so I was worried. However, as soon as they came and diagnosed the problem I knew that I was in good hands. They came back right away to install new ducts and left everything in good order when they finished and now our house is cool as can be! I will definitely use them in the future.

Jami W.

Unprofessional!! Rip off! Lied about what was wrong and made false claims to have unneeded repairs done. Did not unclog drain like they were sent out to do.. Won't return calls!!

Andrew B.

James who is the boss has the worst customer service. Employees are clueless and can't figure out how to unblock a toilet the service is so bad. The other Employee Eric is useless and won't listen to your question or will they even try to help you out and god only knows who there sending to your house read the Reviews about PR Plumbing Don't let them in to your house it will cost you so much money Stay away from Them.

S M.

Called PR Plumbing to setup an appointment for an estimate on replacing my ductwork. Instead of the office girl setting up an appointment with an estimator she gave me the cellphone number of a sales representative. I called sales representative and gave Jose all my information to meet at 3pm appointment. Jose never arrived.

Jose arrived at about 4:15pm. Jose apologized and said he attempted to call me. I informed him that I had an appointment with another company at 5pm. He counted my vents and looked at my unit from the ground (old unit on roof). He said he would give me an estimate on ductwork and/or unit. Never received an estimate.

Sharon G.

They replaced our water heater. The tech was polite, professional and honest. I was very cold and miserable with no hot water and he quickly fixed the problem. I would definitely use them again!

Jacob B.

The scheduling office was awesome. They promptly scheduled my appointment once they got the call. The receptionist was professional and friendly. The tech arrived on time and was quickly on the task. His diagnosis and corrective action seemed to fix the problem. Unfortunately the heater developed a secondary symptom.
On the call-back, The staff was more than eager to get me scheduled ASAP. Again, the tech arrived on time, and was quick to identify the problem. He got the heater working again, but the fix didn't last. The problem seemed to be more entailed than he expected. I wish I could give them 5 stars, but for some reason the tech wasn't able to finish repairing the unit. He referred us back to our home warranty, who reassigned the claim to a different company.

Felipe M.

Thomas came and saved the day! His service and expertise were exemplary. I was very impressed holistically. I have used other Plumbing services before and PR Plumbing will forever be my #1 choice from here on out. Honestly folks, this company is great! Thank you for your professionalism and smooth transition when working on both my sinks, bathroom tub, and faucet- and getting them back up in running within a few hours.

Jana C.

Rob came out right within the window of time (10-12 and he showed at 1030) I was given and fixed both leaks in just 20 minutes. He was both kind and professional. I used PR due to my home warranty and after reading bad reviews, was nervous. But I have nothing but positive things to say. Thanks Rob. Thank you PR plumbing.

Jordan W.

This was a 5 star review unti after the tech left. Went to use my washer that is located in the garage. The technician did not put the washer drain tube back in so the first load of laundry flooded my entire 3 car garage. We had just moved into the house so a good portion of our property was still being stored in the garage. Multiple things were ruined including all of my wife's college diplomas and base of furnitures. The tech was great when he was here but that was a big oversight that caused hours of clean up and damage to irreplaceable items! Very upset!

Patty L.

Technicians do a good job. The office staff is horrible. My home warranty company uses them so I have no choice. The first visit was in January, took care of the problem and everything was great. I called them out on my own in February for an unrelated issue and again they took care of the problem and everything was great. I had to have them out again in October because the shower and toilets weren't draining. I stated in my claim with the warranty company that the clean-out at the garage had to be uncapped to allow the water to drain and it was flooding my planter. I had to call the office to get an appointment after 5 days of not hearing from them. The tech came out, ran the auger through the main line from the street to the house, water starting running to he said that should take care of the problem. I capped the clean-out and 2 days later, my washing machine started backing up and into the utility tub in the garage. Apparently there is a clog in that part of the sewer line. I called the warranty company, they labeled it a recall and sent a request to the plumbing company. I had not heard from them for over a week so I called the office again. The girl there told me she had no record of any recall. I called the warranty company again, was told that it was sent and was put on hold while they called the plumbers. Came back on the line and told me the plumbers claimed they called me 3 times but couldn't reach me. Not true. Then I find out they had a phone number that was not mine but my son's so if they had called I would have gotten a message. Problem is that first the office told my they had no record of a recall for me, so why did she tell the warranty company that she couldn't get a hold of me? It's one or the other. She lied to me when I called at 11 am. The warranty company told me they corrected the phone number and that the plumbers would be calling me to set up an appointment. At 3 pm I had to call them again because they didn't call. Then I had to go through the whole story 2 more times before someone scheduled an appointment. The girls on the phone are rude, they don't have the first clue about customer service and they aren't very resourceful. Since I was a regular paying customer I was on file with them and if they truly had problems reaching me they could have looked up my info to be sure they were calling the right number. I don't believe they really care because reading reviews and responses on the BBB website, this company admits that if you are a warranty customer you will be put at the back of the line and you will be helped when they get around to it.