PR Plumbing, Heating & Air Conditioning

Gia F.

This is a warning to not leave anyone unattended in your bathroom, room, etc. I'll keep this short without too many details because I'm stuck having to deal with this company again, it's one of only two plumbing co. my home warranty works. I was called after the service was completed to see if I wanted an estimate for duct work. I agreed and the guy showed up sweating like crazy(hot day). I offered him bunches of ice water and once he was done he asked to use the restroom. I agreed because he had about 44oz of water in his bladder. I heard my medicine cabinet being opened and I thought I was delusional or paranoid. Fast forward: He left and stole most of the pills I had in the bathroom. I reported him to the owner and I was told he would be fired. The next time (4 months later) i had to use my home warranty i asked the tech if he knew so and so and if he still worked there(playing dumb). I was told he was still there! I tried contacted the owner multiple times afterwards and no replies. I don't know if he's there now though but to not fire someone after that is unheard of.

Mesha J.

We had an appointment the time frame was between 8am to 10am and Steve was here by 8:15am i was still asleep lol but he came in and fixed the problem with no problem very nice knew what he was doing no mess ups and he put all of my rugs back into place I'm only a renter but I'll definitely be calling this company when i buy my home if i have any problems.... THANKS STEVE

Nicola B.

Nightmare situation this morning: I woke up to find one of the main water pipes at the back of my house gushing water into the yard.

I tried Lee's, who I've used before, but they didn't have any availability til late afternoon. PR uses a guarantee protection service so I called them next. They were able to send someone out within 2 hours, so I had the water shut off by the city council and awaited their arrival. I got a text about 15 minutes before they arrived with a link to Thomas' profile, which led me to assume they were en route. They could benefit from updating this with a clearer message.

Thomas arrived with Keven. He was very friendly and got straight to work. They were able to figure out the problem pretty quickly and explain it to us (essentially the wrong valve parts had been installed and the pressure eventually caused one of them burst). They headed straight off to get parts, came back, and put them in. They also noticed another piece that hadn't been put together correctly and said they fixed that too. The water was back on within an hour or so and the total was $150.

Everything seems to be in working order now. I'm still a bit concerned about the whole valve set-up - since they fixed another part I hope that means they've done their due diligence and didn't see any need for any other preventative measures.

Carrin B.

Very satisifed with PR Plumbing. They were assigned to us by our home warranty company to fix our A/C so I was worried. However, as soon as they came and diagnosed the problem I knew that I was in good hands. They came back right away to install new ducts and left everything in good order when they finished and now our house is cool as can be! I will definitely use them in the future.

Jami W.

Unprofessional!! Rip off! Lied about what was wrong and made false claims to have unneeded repairs done. Did not unclog drain like they were sent out to do.. Won't return calls!!

Andrew B.

James who is the boss has the worst customer service. Employees are clueless and can't figure out how to unblock a toilet the service is so bad. The other Employee Eric is useless and won't listen to your question or will they even try to help you out and god only knows who there sending to your house read the Reviews about PR Plumbing Don't let them in to your house it will cost you so much money Stay away from Them.

S M.

Called PR Plumbing to setup an appointment for an estimate on replacing my ductwork. Instead of the office girl setting up an appointment with an estimator she gave me the cellphone number of a sales representative. I called sales representative and gave Jose all my information to meet at 3pm appointment. Jose never arrived.

Jose arrived at about 4:15pm. Jose apologized and said he attempted to call me. I informed him that I had an appointment with another company at 5pm. He counted my vents and looked at my unit from the ground (old unit on roof). He said he would give me an estimate on ductwork and/or unit. Never received an estimate.

Sharon G.

They replaced our water heater. The tech was polite, professional and honest. I was very cold and miserable with no hot water and he quickly fixed the problem. I would definitely use them again!

Jacob B.

The scheduling office was awesome. They promptly scheduled my appointment once they got the call. The receptionist was professional and friendly. The tech arrived on time and was quickly on the task. His diagnosis and corrective action seemed to fix the problem. Unfortunately the heater developed a secondary symptom.
On the call-back, The staff was more than eager to get me scheduled ASAP. Again, the tech arrived on time, and was quick to identify the problem. He got the heater working again, but the fix didn't last. The problem seemed to be more entailed than he expected. I wish I could give them 5 stars, but for some reason the tech wasn't able to finish repairing the unit. He referred us back to our home warranty, who reassigned the claim to a different company.

Felipe M.

Thomas came and saved the day! His service and expertise were exemplary. I was very impressed holistically. I have used other Plumbing services before and PR Plumbing will forever be my #1 choice from here on out. Honestly folks, this company is great! Thank you for your professionalism and smooth transition when working on both my sinks, bathroom tub, and faucet- and getting them back up in running within a few hours.