PR Plumbing, Heating & Air Conditioning

PJ S.

Beyond RUDE. I had to use this company due to my home owner's insurance. They started off polite and nice, but that soon turned into not following through on what they said they'd do. This created delays in getting my A/C installed. When I called out Dan for being dishonest, he flipped out and hung up the phone on me. My insurance had problems with scheduling them. They told my insurance on a Friday they'd install on Tuesday, but when I called my insurance on Monday to confirm, they said they didn't have me scheduled. This was what I experienced earlier that week. They say one thing and do another. They said insurance hadn't sent paper work over, but insurance showed they had. They said they'd call in claim the same day as information taken, but claim was called in until later the next day.
The installers left a mess. Dirty hand prints all around the air vents, so now I have to go paint these areas. I had to vacuum up plenty of messes. They installed a different unit than what was ordered, and I was never informed that it was different.
There were a couple bright spots. A couple of the techs that came out were nice and quite polite.
This company was a total nightmare. I haven't been treated this poorly as a customer, but they probably don't care. A/C problems in the valley during summer...they'll have plenty of business.

EDIT: The AC Unit wouldn't cool our house. They send out a tech to check and he says to use different filters. Still nothing. Another tech finally realizes THEY INSTALLED THE WRONG SIZED UNIT. A new unit was finally installed, but the installer dented our wash machine and left a mess for me to clean up. Just when you think they can't get worse, they get a lot worse.

Kimberly W.

worst company on the planet don't ever call them. they lie about everything they say. especially the receptionist. we had an appointment and they never showed up, when we called, plus our home insurance called several times, they lied to them even though its recorded. my repair was for an emergency air conditioner and I'm elderly, medical issue and it was 107 degrees. 3 days later this company was still horrible to us. after reading the reviews I can see a pattern. I hope they lose their license.

Chloe Q.

This is the company that my home's insurance sends out to us whenever we have any plumbing issues. And most of the time, they've been just fine. Not great, but fine.
However, I recently needed them to come out to fix my master bathroom - the toilet and shower both were not working. The technician, Jessie, was very short and not exceptionally polite, but he did the job so I brushed that off.
He ended up having to snake our pipes and had to do this under my bathroom sink. I walked in and asked him if I could move any of the things we had under the sink and he said no, he would move them himself.
The next day, I went to clean the bathroom and opened up the sink cabinet. There were brown water specks on everything. Our mouthwash, our extra toothpaste, our extra hand soaps, EVERYTHING. And then I realized that Jessie had used one of MY hand towels to clean the mess that was made and he had just left this wet towel in the cabinet, soaking wet and dirty. He never asked to use this towel or mentioned that he had used it.
I called the company and explained to them what happened and was told that they were sorry but there was nothing that they can do.
So now I'm having to replace all of these items that were under my sink AND pay for the plumbing service.
Needless to say, we are asking to no longer use them and I would not recommend them to anyone.

Isaac P.

We called PR Plumbing for my grandmother to replace her 20 year old septic line that continuously gave her problems. She had tons of other plumbers come to try and fix but they never fully fixed it or gave her a quote that was so high it didn't even make sense to fix. When we finally found PR plumbing it was such a relief! It was so obvious that the whole crew genuinely cared that this sweet old women was having to throw her toilet paper in trash cans! They gave her a VERY reasonable rate and were so kind and helpful. Sometimes when you bring contractors in your home it can be weird or awkward but not with any of the crew! just an all around GREAT company and I would recommend ANYONE in the valley to call this company, they have good prices and are HONEST! Thats worth so much in these crazy times.

C M.

If I could give them less than 1 star I would. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!We were assigned this company by our Home warranty company.
A tech came out & diagnosed the problem as being the mother board for our dual zone controller (it kept blowing fuses on the board). He said he would put in a request for home warranty to replace the board. Also he would find new fuses & bring them back out later the same day. Five minutes later he said he would ask his manager to find fuses for us. Ten minutes later he said he would look all over town to find these fuses for us (let me a bit worried).
After 2 hours, I drove 5 minutes to a hardware store & purchased a box of fuses. Plugged them in & the A/C was blowing again.
After a week we had not heard from the company (nor received any fuses). We called again & they sent another tech out to diagnose the problem AGAIN. He came up with the same solution- change the mother board. I was not home for this service call, my wife was. I came home & found that the tech had taken my box of fuses with him when he left. We called & asked that they be returned. 3 days later a tech came out, replaced the fuses on the board & left me a box containing 1 fuse.
Home warranty would not pay for the part to be replaced. We figured this company could do it since they have diagnosed the problem -WRONG!!! After a few weeks of phone calls the receptionist stated that they don't replace those boards. Wow, they were going to do it when the home warranty was paying for the parts, now that we are paying they all of the sudden don't do that type of job.
DO NOT WASTE YOUR TIME with this company!!! We have sent in a formal complaint with our home warranty & will not do any business with this company again!!!

Melissa Z.

Tim and Sam came out to inspect a water heater leak. Tim explained it was a water heater failure. Our home warranty covered the water heater and installation. They installed it this afternoon in under a couple of hours. They are very nice guys who explained everything to us all along the way. Thanks again for the great service.

Monica A.

Trust me these guys are the absolute worst of worst!
They are the absolutely worst plumbing company of fresno. I had them through home waranty for washer drain clogging and they denied and said they can do separately for 575 dollars!. My local plumber did for 140 dollars!
This is the second time they have denied claims. Earlier it was for a different rental last year

Plz read all reviews carefully. These guys have history of denying legitimate claims via warranty companies. Very unprofessional.
They don't even deserve one star

Yvette F.

We had our ac fixed about 2 weeks ago, the guys that came out were great! Friendly, knowledgeable And didn't mind my dog and son following them around! Service time was excellent and best of all its cold in my house! I would highly recommend this company!

Martha R.

DO NOT USE THIS COMPANY!!!!!!! THEY CAME OUT PER MY HOME WARRANTY TECH THOMAS clearly did not know what they were doing shpuld of listened to the other reviews first he didn't know where the clear out was located and warranty denied claim my husband found it under in basement so tech had to come back out just to tell me not accessible and couldn't do work really!!!! He called his manager and stated will walk away from job. Really unprofessional only cause i have to select one star but it would be 0 pr negative stars!!!

Sunshine N.

Can't complain about the service! My home warranty covered everything and we had cool air blowing again within an hour of them showing up! Tech was nice and wasted no time. I'm only giving 4 stars because we had to die yesterday in 105* weather with no AC, but I know they're probably overbooked this time of year. Thankfully we got them here in 2 days, usually my warranty takes forever to get the ball rolling.