PR Plumbing, Heating & Air Conditioning

Kelly Y.

Worst experience I have ever had. They charged me $90 to come over without telling me and the estimation to repair an air conditioner was $4,000 for a repair coil. Normally, other places charge $60 for a diagnosis and estimation. The company said they would send me an estimation via email the next day but it took 5 days to get the email! I am disappointed to their service and attitude towards me.
I would not recommend this company.

Nun Ya Buisness B.

Had these guys come out and work on bathrooms and water heater. Person who came ( sorry can't remember name) out was very personable and did a good job can't give them 5 stars cuz schedule time was for afternoon and he came in the morning but over all very good work and nice guy

Mohamed A.

I was quoted 270 for 3 hours of labor at $90/hour to clean all refrigerators and freezers and AC condenser coils.

While the maintenance guy was working I asked him to change the cartridge filter for an ice machine. He said okay and went ahead and change it. When he was done he said your total is $405. $225 for labor and $180 for for the filter?????????!!!!!!!!!!!!!!!!!


Why didn't you tell me before you replaced the filter how much is going to cost???!!!!
He just replaced it and charged me 405 for 2.5 hours of labor and 1 single cartridge ice machine filter. I called in and they told me they apologize, that's not what they stand for and customers should know the price before proceeding and they will not do this to future customers. But there's nothing they could do for me. That is OBSURD and a RIP-OFF.

I was ready and planning on scheduling my next appointment to do the same cleaning service already ahead of time but NEVER. Not any more.

Gia F.

This is a warning to not leave anyone unattended in your bathroom, room, etc. I'll keep this short without too many details because I'm stuck having to deal with this company again, it's one of only two plumbing co. my home warranty works. I was called after the service was completed to see if I wanted an estimate for duct work. I agreed and the guy showed up sweating like crazy(hot day). I offered him bunches of ice water and once he was done he asked to use the restroom. I agreed because he had about 44oz of water in his bladder. I heard my medicine cabinet being opened and I thought I was delusional or paranoid. Fast forward: He left and stole most of the pills I had in the bathroom. I reported him to the owner and I was told he would be fired. The next time (4 months later) i had to use my home warranty i asked the tech if he knew so and so and if he still worked there(playing dumb). I was told he was still there! I tried contacted the owner multiple times afterwards and no replies. I don't know if he's there now though but to not fire someone after that is unheard of.

Mesha J.

We had an appointment the time frame was between 8am to 10am and Steve was here by 8:15am i was still asleep lol but he came in and fixed the problem with no problem very nice knew what he was doing no mess ups and he put all of my rugs back into place I'm only a renter but I'll definitely be calling this company when i buy my home if i have any problems.... THANKS STEVE

Nicola B.

Nightmare situation this morning: I woke up to find one of the main water pipes at the back of my house gushing water into the yard.

I tried Lee's, who I've used before, but they didn't have any availability til late afternoon. PR uses a guarantee protection service so I called them next. They were able to send someone out within 2 hours, so I had the water shut off by the city council and awaited their arrival. I got a text about 15 minutes before they arrived with a link to Thomas' profile, which led me to assume they were en route. They could benefit from updating this with a clearer message.

Thomas arrived with Keven. He was very friendly and got straight to work. They were able to figure out the problem pretty quickly and explain it to us (essentially the wrong valve parts had been installed and the pressure eventually caused one of them burst). They headed straight off to get parts, came back, and put them in. They also noticed another piece that hadn't been put together correctly and said they fixed that too. The water was back on within an hour or so and the total was $150.

Everything seems to be in working order now. I'm still a bit concerned about the whole valve set-up - since they fixed another part I hope that means they've done their due diligence and didn't see any need for any other preventative measures.

Carrin B.

Very satisifed with PR Plumbing. They were assigned to us by our home warranty company to fix our A/C so I was worried. However, as soon as they came and diagnosed the problem I knew that I was in good hands. They came back right away to install new ducts and left everything in good order when they finished and now our house is cool as can be! I will definitely use them in the future.

Jami W.

Unprofessional!! Rip off! Lied about what was wrong and made false claims to have unneeded repairs done. Did not unclog drain like they were sent out to do.. Won't return calls!!

Andrew B.

James who is the boss has the worst customer service. Employees are clueless and can't figure out how to unblock a toilet the service is so bad. The other Employee Eric is useless and won't listen to your question or will they even try to help you out and god only knows who there sending to your house read the Reviews about PR Plumbing Don't let them in to your house it will cost you so much money Stay away from Them.

S M.

Called PR Plumbing to setup an appointment for an estimate on replacing my ductwork. Instead of the office girl setting up an appointment with an estimator she gave me the cellphone number of a sales representative. I called sales representative and gave Jose all my information to meet at 3pm appointment. Jose never arrived.

Jose arrived at about 4:15pm. Jose apologized and said he attempted to call me. I informed him that I had an appointment with another company at 5pm. He counted my vents and looked at my unit from the ground (old unit on roof). He said he would give me an estimate on ductwork and/or unit. Never received an estimate.