PR Plumbing, Heating & Air Conditioning

Martha R.

DO NOT USE THIS COMPANY!!!!!!! THEY CAME OUT PER MY HOME WARRANTY TECH THOMAS clearly did not know what they were doing shpuld of listened to the other reviews first he didn't know where the clear out was located and warranty denied claim my husband found it under in basement so tech had to come back out just to tell me not accessible and couldn't do work really!!!! He called his manager and stated will walk away from job. Really unprofessional only cause i have to select one star but it would be 0 pr negative stars!!!

Sunshine N.

Can't complain about the service! My home warranty covered everything and we had cool air blowing again within an hour of them showing up! Tech was nice and wasted no time. I'm only giving 4 stars because we had to die yesterday in 105* weather with no AC, but I know they're probably overbooked this time of year. Thankfully we got them here in 2 days, usually my warranty takes forever to get the ball rolling.

Philip B.

Well I've read the other reviews and I was a bit skeptic when my Home Buyers Protecion plan had reffered them as the contractor to repair my A/C.
All I can say is that how they treated me and my repairs - that they were excellent.
From my first contact with my Home Protection Plan to the final repairs with PR Plumbing Heating & Air Conditioning Inc. everything was done as expected and professional.
As was instructed I called (12:32 p.m. - 6/2/16) to verify an appointment time and was greeted with thier (PR) answereing machine. They returned my call at 3:12 the same day and we set up an appointment for 6/7/16 between 8:00 am and 10:00 am.
It being a very hot spell that week I understood thier work load. As I sweat thru the weekend David from PR showed up promptly at 8:05. He diagnosed the problem, explained to me what was wrong and what repairs he made and was on his way. So far all is working well. David was courteous, professional and friendly.
As I said, this was my experience with them and I was very happy.

Monica A.

Worst and laziest plumbers possible. I kid you not. They have horrible customer service, plumbers are always in a rush , rude and incompetent. You will be wise to look elsewhere. I used them for my property in fresno twice and both times they have disappointed me.

Mia Q.

I'm not understanding why my review shows up when I open my yelp app, but when I go I the website or my family or friends get on yelp my reviews hidden?

Jacob D.

I have worked with PR many times, and while a lot of the reviews here are funny they are the complete opposite experience of what I have had. Most of these reviews are from people who have home warranty's... home warranty companies are in the market to make money, not spend it on your broken down stuff. So the process for PR to deal with the home warranty company is cumbersome and lengthy, by no fault of PR. I have had Thomas Bailey do work at my home many times, he is polite, professional and cares about his customers more than any plumber I've ever dealt with. I've also had them to my work countless times for A/C repairs. They have been on time, worked hard, and cleaned up after themselves. It says a lot when the employees are more driven to resolve your problems and wont even take a water break when you try to force it on them in 110 degree weather! And to the guy who talked about spending $500 on a repair... you make me laugh... you have no clue how cheap that really is. If you are so concerned about a company making a profit on a repair, then do it yourself... but please... when you get electrocuted and your repair that was done by someone who is untrained fails and causes $2000 in damages or burns down your house, come back and delete your comment!

Chip E.

This company was contracted out through my home warranty (First American). Two guys showed up to my home and I pointed out the area in my garage where there was an obvious leak. I also made a few suggestions as to what the issue may be. One guy actually walked upstairs and attempted to find the leak by running different faucets, half the time it was me going up and turning items on and off. He was polite and introduced himself upon arrival. The second guy stood in my garage and did nothing. His appearance was sloppy and unprofessional. The only contribution he had was telling me how they were able to knock jobs out quickly prior to coming to my house and how they were now delayed by being at my home. He then proceeded to smoke an e cigarette and stand there in my garage doing nothing. He left several times to his van and made approximately 3 phone calls. Need I say more to describe this quality ""technician?"" It was obvious my home was not going to be a quick fix and he was being lazy. I asked if they were going to cut a hole to find the issue and all they wanted to do was place the blame on a few other areas, possibly roofing, possibly water heater hood.... And they looked at me and said well there is nothing else we can do. Here's an idea, how about you get a leak detector or some other basic plumbers tool and figure out what is wrong and why there is a leak. In other words perform a service. They then proceeded to ask for the ""service"" fee. Well it would be nice to actually receive some service prior to handing my hard earned money over to an unkempt and dirty individual who was literally putting his head on the hood of his van as I stood out there. Give them a call and hope you don't get this gem of an individual at your home. I would be embarrassed to have someone like this working for my company. I am calling First American as I write this to make sure they refund my ""service"" fee. First American agreed to send out another company at no charge. PR plumbing needs to reconsider who they send out and have representing them if they want to continue being in business. This kind of ineptitude will surely cost them in the long run.

Kait S.

Overall they were great! Responded in a timely manner when my home warranty company submitted the request, were professional and most importantly they fixed the problem. However, they're getting 4 stars because they showed up to the appointment super early and never called to even let me know they were on their way, which they said they would do. I had a 9-11 time frame on a Saturday and they showed up at 8:30. So, when the doorbell rang I hadn't even dried my hair or picked up some things in the house. It was super embarrassing. When I mentioned they were really early they said it was because their earlier job finished faster than expected, but never apologized to me. So overall, great service, but be ready because they may show up super early and they may show up without letting you know they're on their way.

Darla W.

Horrible customer service! Waited 5 days for appointment and when they came out I was told that ""it will take too long to fix it"" this company then said they could come back in about a week....no date or time though, meanwhile we had no water...but if I would pay 600 dollars they could do it sooner. (We have a home warranty). Called another plumber and the job was done that day for less than 300.00.

Jessica P.

Just called this company to get a Quote for work I need done on a water heater. I said this initially to the woman who answered the phone and told her I already had the parts that were sent to me from the manufacturer.. She told me to hold on then came back on and asked if I needed a new water heater. I said No, and went on to explain the work I needed done only for her to say ""Ohh, well I wouldn't know"". I then asked if there was someone there that could give me a quote and she said ""all i can say is it's 90 dollars and hour plus parts if they're needed"".

My suggestion is for this woman is
1. Listen a little better to what the potential customer is saying so they don't have to repeat themselves.
2. Say upfront that you can't give any info because you know NOTHING except that it's 90 dollars and hour.