Pondman

K C.

I came across Bill on Youtube his videos are full of beautiful water features and lots of helpful information helping me decide that he was who I wanted to work with, thank you Pondman! He's got serval years of experience and it shows in the work.

Alan C.

We have a large pond with an old pump and everything was in need of care. Bill and his crew replaced the pump, drained the pond and lava rock filter, cleaned everything, repaired cracks and had everything back up and running like new within the two-day window they quoted. Their crew was great and really wanted to get it done right the first time. Great experience and will definitely give Bill a call the next time we need anything for our pond.

Bryan F.

They're better than our last service, but not by much. At most, I'll call them ""well intended"" but there is ZERO communication. The service has become as stagnant as our moss filled ponds. Their field personnel know what needs to be done ( in addition to the already scheduled service ) so we ask for a quote for improvements. We asked for 6 months and when we finally got one, it was for one component not everything we asked about. It's like their field people know their job but the office is just bad at communicating. That's a shame, we have a lot of work to do on our ponds and are willing to pay, but it's like pulling teeth trying to get a quote. Also, the service we got in the first few months was great. I sure miss those first few months.

Aaron J.

First off I didn't use this service because no one ever responded to me and I had a huge pond that needed a lot of work so I'll just find someone else that responds.

Judy W.

Pondman is THE ABSOLUTE BEST! Bill repaired a leak in my pond that other companies were unsuccessful at repairing, but they charged me anyhow. Bill checked out the pond and told me that I would not pay until it was fixed. And, he fixed it! Such a relief. He is so friendly and efficient and truly cares about his craft. A great guy, and a great company look no further.

Joseph V.

Bill's entire team was very respectful of our wishes and finished the pond repair and remodel in the promised amount of time.
However, we are very picky and had a different vision for some of the rock placements. Knowing that contractors can be sensitive about their work we were hoping Bill would be amenable to the changes we wanted. He was so easy to work with and did exactly what we wanted and then some. He repaired plumbing in the pond which we didn't anticipate as an issue, but turned out to be the major reason we were losing so much water. He also put in several plants to give us the idea of softness it would add to the rocks. Additionally, he installed a valve to help us regulate the flow which has bothered us for over 10 years now; the original contractor told us nothing could be done about it. We now enjoy the sound of a babbling brook versus Niagara Falls.
I would highly recommend Bill and certainly would call him again if work is needed.

E. B.

We worked with this company for a number of years successfully, however they seem to be spiraling downhill now. They charged a a step fee for work that resulted in a non-functioning pump within a week. We asked repeatedly for an Itemized bill, but it never came, phone calls were not answered etc. Finally someone came to ""fix"" the pond and it was non-functional again within two days. Sadly we're moving on.

Jim S.

Pondman is disorganized and unresponsive. Bill came out and said that they'd email me a quote. After a few weeks I didn't hear anything so I called them. The Bill lost the information and had to come out again.
I probably shouldn't have continued but I did.
The pond was installed and looked fine but then I noticed that it was leaking. It's been a couple of weeks and no response. They never respond to email or text. You can only leave a message and sometimes they respond. When they say they are going to come out they may or may not come.
They are just too frustrating to work with.

Buford S.

Bill did a great job fixing a small leak in my pond. He's honest and showed up on time. I would highly recommend Bill and his company.

Judy W.

Our ponds hadn't been maintained for about 15 years because it's hard to get some to come out to the boonies. The crew ""slogged"" through them tirelessly with positive attitudes and the ponds look great. Happy to be able to sign up for regular maintenance.