Pondman

Greg R.

First I would like to say Bill was awesome. Came out on time, very knowledgeable and helpful.

However, the receptionist at their office is a road block to communication, scheduling and answers at best. After Bill stopped by for a $150 consultation, I called back 4 days in a row trying to schedule them to come back out and do the actual job. The receptionist answered one of the four times and tried to field questions that she knew nothing about. I simply asked to speak with Bill in order to get my answers. She got defensive and said that their work/parts were the best but couldn't explain the difference between parts and prices. She said she would relay the message to Bill and have him call me back. I never heard back. Called the other 3 times on 3 other days. Went to the answering machine that says ""We WILL return your call by the end of the business day"" and never received a call.

I am now moving on to another pond service for the simple fact that I can't get around the receptionist to actually speak to Bill and have him come back out.

I am now out $150 for Bill to drive to my house and talk to me for 10 mins.

Mohammed E.

Every time I step into my backyard and I see the dry dead pond, supposedly fixed two years ago by Pondman , I feel I need to outcry and warn the community of this contractor who never ever had the curtsy to come back and check his work.
The Pond went bad shortly after job was done.

Mark J.

Just bought a home with a koi fish pond in the backyard. Hired the Pondman to clean the pond as it looked like it needed it. Coco and Simon showed up at my home this morning promptly at 9am and worked all day until 5:30pm. They are friendly and very meticulous about their work. The pond looks fabulous! Thanks guys for all your hard work! If you need any kind of pond work call this company! They install new ponds, repair ponds and do maintenance. They are the best!!

Eric P.

Even though my pond was to small to service, he was friendly, helpful and even offered for me to call him if I ran into problems trying to fix my issues myself! I only wish I had a larger water feature!

Carl P.

I like Bill for his YouTube videos, his great attitude and his solid work ethic. He builds a fine pond and waterfall with passion!

Ken C.

My pond needed some things that I thought I could fix. Try after try and not getting the fix I wanted, I went to the internet for help. I found Pondman and he was there in a couple of days. He and his partner looked over my pond and with a couple of fixes I;'d missed and some recommendations for me to do myself, everything is in good wording order. He did what was needed and left easy things for me to do myself. The price was very reasonable and I now have an individual I can call on to make my pond function properly.

Michael N.

Our house has a pond and small waterfall that the previous owners installed. It's lovely, but it's in need of a clean-out and some rehab. We called Pondman to get an assessment and estimate, and scheduled an appointment with Bill for 0800 on a week day. Bill never showed up. I called their office number and left a message, only to hear back from Bill after noon, claiming he had an emergency that morning, wondering if I was available right then. Shtuff happens, so we gave him the benefit of the doubt, and got the pond assessed, then scheduled a service visit for another day.

That day was this morning; Bill was supposed to be here between 0800 and 0900 to start work. Given our experience last time, I called the office at 0845 to make sure things were still on track. The office got in contact with ""their guy"", and indicated he was still an hour away.

Based on their complete inability to not only keep an appointment, but to communicate with us when they can't keep an appointment, we will not be doing any business with the Pondman.

vicki z.

We just had our regular pond turned into a pondless feature with waterfalls. We were extremely happy with the Pondman. We received a timly quote, the work was completed on-time and in a very neat, organized way and we are now enjoying our waterfalls without a pond. Looks beautiful and is now an efficient energy saver and looks better than when we had the five foot pond. Plus, no more cleaning out the pond every few months.Water sounds are excellent. The price was fair and the work far exceeding our expectations!

Nancy S.

I had a small fry's pond when I move to my home and now Bill, the pondman, enlarged my pond and turned my backyard into a beautiful , relaxing absolutely breathtaking place for me to sit and my fish are loving their lives! No matter what the problem was, he would be there to fix it and I am so grateful because now I love my backyard! Call the Pondman!
Thanks!

Donna B.

Was so impressed with the quick response to my call. Bill was out the next day to assess the project and give an estimate. Work began only a few days later. Our pond/waterfall was in sad shape. The crew spent an entire day refurbishing it and now it looks better than new!