Pondman

Buford S.

Bill did a great job fixing a small leak in my pond. He's honest and showed up on time. I would highly recommend Bill and his company.

Judy W.

Our ponds hadn't been maintained for about 15 years because it's hard to get some to come out to the boonies. The crew ""slogged"" through them tirelessly with positive attitudes and the ponds look great. Happy to be able to sign up for regular maintenance.

J L.

Once you work around Bill's receptionist / voice mail / email issues, he's really great to work with. I hired Bill to re-engineer a very large pond that another contractor never go right when he installed it. Bill was honest in his assessments, on time with his bid, and when he scheduled the work, he and his crew showed up on time and worked for three solid days to reconstruct the pond so that it would flow right. They fixed a lot of other little issues that the original contractor just didn't do right. Bill hires a crew that speaks English, actually knows something about ponds, and they put in a hard day's work. Honestly, 4 1/2 stars until there is an upgrade to the receptionist / voice mail / email issues, then Pondman from Ourponds is a solid 5-start company!

Mary S.

This is now my second time using Pondman. Great experience both times. He is able to come out and resolve the problem quickly. I don't understand most things about my pond and have many others come out for service. I am glad that I discovered Bill because I trust him and would call him for any future pond issues.

Kate Z.

Bill seemed so pleasant when I spoke with him on the phone! He called me back in the morning and offered to come out that day after lunch. When he hadn't called by 2pm I called the office to see if they had an ETA and his receptionist was rude and had no idea I was on the schedule. She sounded like she could care less about the service. After another hour we ended up contacting someone who was 1) helpful and 2) customer service oriented. I called back to cancel, not knowing if Bill was planning on coming or not and left a voicemail. An hour later I called back to confirm that they received my cancellation and the receptionist gave a great big sigh and explained she hadn't checked the voicemails today. I thanked her for the help but let her know we were canceling and I got another big sigh and a frustrated ""ok"" and then she HUNG UP. What?!? I put my phone down and actually laughed. Bill, your work seems great but your receptionist is not doing your business any favors.

Greg R.

First I would like to say Bill was awesome. Came out on time, very knowledgeable and helpful.

However, the receptionist at their office is a road block to communication, scheduling and answers at best. After Bill stopped by for a $150 consultation, I called back 4 days in a row trying to schedule them to come back out and do the actual job. The receptionist answered one of the four times and tried to field questions that she knew nothing about. I simply asked to speak with Bill in order to get my answers. She got defensive and said that their work/parts were the best but couldn't explain the difference between parts and prices. She said she would relay the message to Bill and have him call me back. I never heard back. Called the other 3 times on 3 other days. Went to the answering machine that says ""We WILL return your call by the end of the business day"" and never received a call.

I am now moving on to another pond service for the simple fact that I can't get around the receptionist to actually speak to Bill and have him come back out.

I am now out $150 for Bill to drive to my house and talk to me for 10 mins.

Mohammed E.

Every time I step into my backyard and I see the dry dead pond, supposedly fixed two years ago by Pondman , I feel I need to outcry and warn the community of this contractor who never ever had the curtsy to come back and check his work.
The Pond went bad shortly after job was done.

Mark J.

Just bought a home with a koi fish pond in the backyard. Hired the Pondman to clean the pond as it looked like it needed it. Coco and Simon showed up at my home this morning promptly at 9am and worked all day until 5:30pm. They are friendly and very meticulous about their work. The pond looks fabulous! Thanks guys for all your hard work! If you need any kind of pond work call this company! They install new ponds, repair ponds and do maintenance. They are the best!!

Eric P.

Even though my pond was to small to service, he was friendly, helpful and even offered for me to call him if I ran into problems trying to fix my issues myself! I only wish I had a larger water feature!

Carl P.

I like Bill for his YouTube videos, his great attitude and his solid work ethic. He builds a fine pond and waterfall with passion!