Plumbtegrity LLC

P C.

First of all, the largely overweight reddish- headed man never introduced himself. It was explained first to his company and again to him that our home warranty company made erroneous arrangements with my husband for another plumbing company to show up... when they had, the warranty procedure was not followed (not their fault, but the person from the warranty company) and it resulted in the presentation of a $718.00 bill, which prompted my refusal of service. These two from the other company had taken apart my shower faucet and rudimentarily placed it back in the wall; they told me the cartridge ""just fell apart in [their] hands"". They said they left it that way because it was going to be taken apart again anyway; to me, that made perfect sense. I was made to pay $75.00 for the visit. The reason I did not ask them back is because one of the two would not stop his mask from falling down past his nose and mouth; my 76 y/o Mom lives with me and it was upsetting enough to not reinvite them to play Russian roulette with the health of my family.
With that said, my husband contacted the warranty company and they made arrangements for another company to show up to my home. Plumbtegrity LLC was sent to my home.
It didn't take long for the guy to show, I'll give him that. I greeted him at the door and noticed he was wearing a neck gaiter. Gotta tell y'all, I'm not messing around. I don't take the life of my family for granted. Gaiter noted, I asked him I could give him another mask to wear because the gaiter would not suffice. He went back to his truck and put on a regular mask, emblazoned with the Tx flag. That was appreciated. Upon entry, he was given a squirt of hand sanitizer. I began re-appraising him of the situation for which he arrived and showed him the shower that the other company had been in. The way my shower is situated does not allow for social distancing so I told him I was not going to hover but would be in my kitchen. He acknowledged that.
A very few minutes later, maybe two, he emerges from the room into my hall... he has an expression of discontent. Then we proceed to the other shower, proximal to my elderly Mom. She says hello, he is curt, and her first impression is that he is rude. He looks at her shower faucet handle ( the same as the other one) and exits her area, begins moving to exit my home. He asks exasperatedly, "" Did you just have these installed?"" with a whine in his voice, as he began moving toward my door. My turn to be exasperated. I told him, ""No, I just told you what the situation was."" He began leaving and then told me, "" I have to call the company and get parts... then I'll be back."" I acknowledged that and wished him safety on his travels in consideration of the Covid surge. He then told me, "" Me and my whole family had it this summer. It lasted about three days and it wasn't bad."" Well, well, well Mr. Neck Gaiter Wannabe, thank you very much for your desired laxity when you arrived at my home. You and your family are not everyone's experience. Wait folks, that's not all...
We waited for some communication; after the second day of nothing, my husband called Plumb""tegrity"" for some kind of clue as to what was going on. At that time, he was informed that the guy who came to my home refused to return, citing ""he wasn't able to do anything because the other guys took the faucet all apart."" That would be the first crack we discovered in that 'tegrity.
My husband then called the first company to inform them of the accusation leveled against them by Plumb""tegrity"". He got them to speak to one another in regard to our faucet ( which, by the way, looked cosmetically fine, it just was not working relative to the cartridge!) and the outcome is that the first company stated they had ""no idea what he was talking about."" That would be the second crack in that 'tegrity, y'all. But there's more!
Let me remind y'all he said he would be back after he got parts. That would be a contractual promise. He said that to my face. That makes his statement a lie. Lies don't convey 'tegrity.
Because of his lie we had to get another plumber. It was quite the wait, particularly difficult for my Mom, but this third company was represented by an awesome plumber who'd been to my home in the past. It took all of about twenty minutes for the cartridges to be replaced. This company was informed of the situation by my home warranty company, because we weren't going to pay another $75.00 service charge; I surmise that was worked out between the third plumbing company and the warranty place.
Upon his exit, he told me, "" I have no idea what that other guy was talking about.""
Yet another crack in that 'tegrity, y'all.
I have no idea his reason for refusing to return but buyer beware. This guy has cracks in his business ""tegrity"" and you might be down the drain after calling them. If this business is looking for a certain type of client, they should state that before violating potential customers.

Robert D.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for ""personal reasons."" I pressed harder, wondering if it was because I am queer or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was ""frightened"" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review.

Nick K.

This review is way overdue.
DO NOT USE PLUMBTEGRITY. The Plumber/Owner of the business came over when I had a leak in my hot water recirculation line, shut off my water, disconnected the hot water recirculation line and then said he could not fix the problem. And then left with my water turned off and the water line still disconnected. If you have a home warranty that tries to dispatch them, request someone else. Anyone else.

One more thing. The name Plumbtegrity is supposed to be a portmanteau, i.e., a word blending or combining the meanings of two other words. Plumbtegrity is supposed to consist of Plumber and Integrity. In this case, it is the highest form of irony. Be forewarned, this company has neither Plumbers nor Integrity.


Here is Plumbtegrity's response to my recent review just posted.

Plumbtegrity's response to my post:
This must be an older service call, but we regret that we were unable to repair this line. We believed the right thing to do was be honest that we do not work on circulating systems or the piping. This is our standard policy and I believe I told you that while we were there. We contacted your warranty company immediately to have them re-dispatch the service call.

My Response Back To Plumbtegrity:
Not true! You never mentioned to me that you do not work on circulating systems or the piping. Further, you did not contact my Home Warranty Company. I contacted them myself and they indicated that they had not heard anything from you. So, I asked them to dispatch another plumbing company, since I did not have running water in my home after you left.

Sabrina W.

Dustin from Plumbtegrity came to our house earlier today to fix a blockage in our tub/shower that was immune to liquid fixes, plastic snakes, and even a hand-powerd auger that I got from Lowe's. He ended up using a drill-powered auger and punched through whatever the blockage was in about 5 seconds. After he was done, he cleaned up after himself and then talked me through what he did and gave us tips on how to keep our shower drain flowing smoothly from now on.

Given the circumstances these days, he wore a mask, touched as few surfaces as necessary, and even worked as quietly as possible to not interrupt my wife who was on a work call in the room adjoining the bathroom.

He was friendly, informative, professional, and tidy.

Molly B.

Our water heater recently went out without a warning. We called our home warranty company and they recommended Plumbtegrity. They called us the next day to set a same-day appointment. When the gentlemen got here he was able to diagnose the issue quickly and got our hot water heater working within the hour. Thank you for a quick response and repair!

Terrell B.

Went through this company for service through our home warranty. Absolutely ridiculous. After arriving and spending 30 seconds taking pics of our old water heater they determined we needed $500 in modifications in order to replace the leaking water heater. When we advised we would like a 2nd opinion the secretary- I believe Susan, advised us we can submit for that but ""you won't like what your second opinion is."" And then hung up. Nice and professional. If I could do less than one star

James O.

I call warranty company because water heater pilot out so warranty call plumbtegrity and they sent a tech out. Tech took 2.5 hrs to figure and change part. After it work and we pay the tech and got a receipt. Then a month later pilot went out again and I call warranty again and they sent the same tech. Warranty told me if same problem then no need to pay. The tech got there 2nd time and fixed under 10 mins and he left and didn't ask for any money. (Obviously he forgot to clean out the gas line the first time and that's why he can complete within 10 mins). The same day, 2 hrs later plumbtegrity called and left a voicemail asking us to pay $75 because warranty won't pay them. I was working and 3 more hrs later they sent a text asking for $75 and 10 mins after they left a voicemail asking to pay $75 and if we don't they will call warranty to blacklist us. I saved all proves if needed to listen. The voicemail was rude, threatening. The next morning I called warranty and first rep said he will call back but never did. Then plumbtegrity called again asking the 75 again without receipt, no description or anything. So I recall warranty again, another rep told me to contact them and talk to them, the rep told me I own them nothing, and if they call again to tell them I will contact police. The thing is I don't get why I pay warranty company when I have to do everything myself. I told warranty to call them and settle it because the company on the voicemail said warranty rejected to pay and warranty company said they never talk to them. Warranty is the one who found this contractor company. We know nothing about them. All I can describe plumbtegrity to be threatening, rude, dishonest and probably don't have any business because within 12 hrs they called and asked the money 4times.

Chris M.

Fidelity Home Warranty sent this outfit out for an issue. It was apparent upon their arrival that they weren't interested in what I had to say nor in doing anything too strenuous. Low and behold the repair wasn't covered. Do not use these yahoos!

Mark R.

I had major leak - Jimmy took care of it, called me when done.
these are the kinds of people/service you need when there's an emergency. really appreciate them!

Harvey S.

I use a Home Warranty company & was giving the name of Plumbtegrity LLC to set up an appointment on Friday. unfortunately I wasn't able to talk to anyone until early Monday morning because they are closed during the weekend. I had to cut off the water main since we couldn't shutoff the water on the water-heater. My appointment was set between 11-2pm on Monday. Dustin showed up & added 2 SharkBites to shut off the water to the water heater & then we were able to put on the Main line of water. The list of repairs was sent to the warranty company the same day. Today, Tuesday, I was informed that the warranty company approved the request, per Plumbtegrity making the phone call to get that approval. Dustin installed the water-heater & checked a small problem that I had with plumbing & fixed the 12 year problem. I couldn't be more excited about having hot water in my house after waiting 4 days. Thank goodness Plumbtegrity was there for us & I am so grateful to Dustin for being so prompt & knowledgeable about his trade!