Plumbtegrity LLC

Karen H.

So I don't know who to blame, the warranty company (I am guessing they picked the way below bottom dollar plumbing company). This joker from Plumtegrity of Taylor, Texas came out on May 11, 2020 to fix a leak under the kitchen sink that was stemming from the garbage disposal. He insisted there was no leak until
He was shown a slow drip (yes it is leaking if you take your time and wait...eventually he agreed after seeing the leak). He replaced the unit and sealed a pipe under the sink which was separated.

On 14 May, 2020 I called the company directly to let them know the issue was not resolved. The same technician came out on 15 May 2020 and could not find a leak until he was shown where the leak came from. He showed me a piece of "rubber" that had a hole he was going to replace. No problem "yeah you found the problem." Low and behold I decided to run the dishwasher that afternoon (I never use the dishwasher), in one hour the bottom of the sink/cabinet was filled with water. What a crack pot. Ow this will be the third time the problem needs fixing.

Hopefully the video can show what i am seeing.


https://www.amazon.com/photos/shared/p8tPNGVPTaenwsomCltQ4Q.q86sNgzPuoNIRcklidkxuo

Mark L.

Dustin from Plumbtegrity came to our house earlier today to fix a blockage in our tub/shower that was immune to liquid fixes, plastic snakes, and even a hand-powerd auger that I got from Lowe's. He ended up using a drill-powered auger and punched through whatever the blockage was in about 5 seconds. After he was done, he cleaned up after himself and then talked me through what he did and gave us tips on how to keep our shower drain flowing smoothly from now on.

Given the circumstances these days, he wore a mask, touched as few surfaces as necessary, and even worked as quietly as possible to not interrupt my wife who was on a work call in the room adjoining the bathroom.

He was friendly, informative, professional, and tidy.

Tyler S.

The work they provide is fine but their customer service is horrendous. Was told multiple times I would hear back from someone regarding the issue in my bathroom and every time I would have to call back and try to get some sort of answer. Not impressed

Kileigh P.

My entire plumbing system backed up, I had two leaky valves on my wash machine hoses, and the wax seal under one of my toilets was leaking. The leaky valves and the seal had been needing repair for a couple of weeks and I hadn't been able to get a plumber to come out for various reasons. Once the entire house backed up (8pm last night!) I decided I better go through my home warranty company. I called last night and they hooked me up with Plumbtegrity. They called first thing this morning and had a guy out to my house by noon. Dustin came out and had the system unclogged within 10 minutes, showed me where my water shut-off valve was just in case I ever needed it, fixed the leaky valves in about 30 seconds flat, and had the wax seal replaced under the toilet in another 20 minutes. He was super friendly, knowledgeable, and left the bathroom neat - not a drop of water on the floor where he worked on the toilet!

Based on today's experience, I highly recommend this company, and Dustin was great!

Phyllis B.

Plumbtegrity was assigned my claim following a bad experience with Pipe Doctor (both through Home Warranty of America). Jimmy and a young guy came out diagnosed that the problem was due to sediment in the tank and he could not recommend a flush and drain on an almost 10-year old hot water heater, but that it needed to be replaced. In his notes to the warranty company, he only noted that there was no mechanical failure and made no mention of the sediment issue, so now I'm getting the runaround from the HWA. I've called a couple of times and spoke with Susan, who doesn't seem to be particularly interested in wanting to help me get the issue resolved which could be done by them providing HWA with the correct diagnosis. Very disappointing to me.

TL D.

Fidelity Home Warranty sent this outfit out for an issue. It was apparent upon their arrival that they weren't interested in what I had to say nor in doing anything too strenuous. Low and behold the repair wasn't covered. Do not use these yahoos!

Seshakumar Y.

Home warranty of America assigned them as Service provide for my Condo Kitchen sink issue, They came and fixed the problem, After 20 days my water bill came more than 1100 $ ( usual one is around 50 $ ) they left some pipes leaking inside, when I try to call them to help, they refused to have a look. Never seen such an unprofessional company. Please stay away from them. Minimum courtesy is too send someone to check the work that has been done by them.

Joshua G.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for "personal reasons." I pressed harder, wondering if it was because I am queer or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was "frightened" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review.

Cat D.

Short version: call these people if you need plumbing help!

Long version: As a homeowner who is also a woman, I am quite used to being belittled, talked down to, ignored, or treated as stupid by various home repair people. Everyone assumes you know nothing and ignores whatever you do know. Well the people at Plumbtegrity got my vote. Jimmy came in to my home, immediately diagnosed the issue with my disposal, explained how it happened, and showed me how I can fix it in the future! Explained to me kindly and without condescension! And, he even left me the little Allen wrench tool I'd need to fix it! Fantastic. Jimmy, you're great. Thanks for being so kind and prompt and flexible on the time and for generally making my day better.

Anyone wanting a respectful, prompt, and affordable experience should call these people. 10 stars.

Donald B.

Called Plumbtegrity in a panic because I have 2 ladies I live with and the whole house was stopped up, with toilets overflowing and shower backing up. The night before I had tried unclogging it myself with a rubber bladder device which usually works but didn't. The truck pulled up much sooner than I expected, and Jimmy was a very nice guy. With his assistant they got it unclogged within 15 minutes. Also impressed he gave me advice on where to get it camera'd out in order to diagnose future problems and also discussed do-it-yourself options. Update: System clogged again 3 days later, and couldn't reach company though tried several times. When snaking our line I noticed he did NOT use the propeller attachment at all. Perhaps it was an oversight? I understand its a Sunday but hoping for some communication at least. Called Home Warranty and found another plumber. Weekends are hard for everyone, I guess.