Plumbtegrity LLC

Maurice W.

I have used Plumbtegrity multiple times. I have several rental properties on which I have home warranty policies. Plumbtegrity work with the home warranty company and were assigned to a few jobs I've needed done over the years. I now ask for them to be assigned because I appreciate the promptness and efficiency of their service. I've always found Susan, who runs their office, to be extremely pleasant and responsive, and their plumbing work has always been timely and more than satisfactory. I highly recommend them!

L O.

Completely useless. They came out for a warranty call and did not perform the work because they couldn't connect the disassembled garbage disposal. Are you kidding me? The guy was rude and lazy. Showed up a few hours late too! Unbelievable. What happened to rolling your sleeves up and fixing the problem?

Matt L.

I do NOT recommend this company! BOTTOM LINE UP FRONT: I believe they are taking advantage of Home Warranty Companies, did NOT provide me any service on 2 visits, do NOT care about the customer, and do NOT ever answer their phone or call you back. After 30 days of calling them repeatedly, they refuse to tell our Home Warranty Company that the Work Order needs to be transferred to a HVAC company because the sink overflowed causing thousands of dollars in damage. They said via text it's not a big deal. BAD EXPERIENCE over 30 days trying to work with them and calling over 20 times. BE WARNED. See all of the other bad reviews showing they take advantage of Home Warranty Companies.

David M.

Sent someone out to fix my kitchen faucet, and they made it worse.
Called numerous times, no response.
Left numerous messages over several days, no call back.
Told HWA they ""couldn't complete the work"" without giving a reason.
Didn't respond to HWA's calls.

There's a million other plumbing companies.
Use a different one. For your own sake.

Jamie C.

Plumbtegrity was assigned my claim following a bad experience with Pipe Doctor (both through Home Warranty of America). Jimmy and a young guy came out diagnosed that the problem was due to sediment in the tank and he could not recommend a flush and drain on an almost 10-year old hot water heater, but that it needed to be replaced. In his notes to the warranty company, he only noted that there was no mechanical failure and made no mention of the sediment issue, so now I'm getting the runaround from the HWA. I've called a couple of times and spoke with Susan, who doesn't seem to be particularly interested in wanting to help me get the issue resolved which could be done by them providing HWA with the correct diagnosis. Very disappointing to me.

Lisa F.

I have a leak somewhere in my ceiling or wall. Likely a dripping pipe, pouring out all the water from my heated line and dripping it through the ceiling of a bathroom closet.
Plumber arrived without a mask. Showed him where pipes were, he rattled them and shrugged. Showed him the water heater. He expected an electric heater to be making noise. Showed him the water actively dripping from the closet ceiling. He said ""Well, that's bad.""
He then said that he, a plumber, couldn't figure out where the leak was and would tell my warranty company to send out someone who could.
After a whole ten minutes in my house, he left.

A day later, my warranty company tells me he had reported the job completed and billed for it.

Do not trust this service. Do not trust the plumber. There is no 'tegrity to be found here.

Don G.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for ""personal reasons."" I pressed harder, wondering if it was because I am queer or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was ""frightened"" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review.

Beverly M.

Jimmy came to our house - we hadn't been able to use the kitchen sink for a few days. Everything was backed up. He unclogged the sink, fixed the leaking pipe underneath the sink, showed us that we didn't need a new garbage disposal; it just needed to be reset. He gave us helpful tips on better kitchen sink plumbing maintenance; unclogged the dishwasher and got that running again. Also took our faucet apart to remove calcium buildup that was blocking the water giving us low water pressure. All that is 30 minutes.
So happy to have a non-leaking, not clogged, fully functional, high-water-pressure kitchen sink again! 5-star experience for us.

Lynda R.

I freaked out when I suspected my new-to-me condo had crossed hot and cold water lines (washer washing in cold, rinsing in hot - opposite of the settings, for example). My home warranty company sent out Plumbtegrity to investigate. Come to find out it's a family-owned company, and the owner's son, Dustin, was assigned to the case. He was so thorough - really drilling down (not literally) to identify the issue. When he determined the actual problem, it turned out not to be such a big deal, after all. I really appreciate the great communication, service, and, above all, integrity. I would not hesitate to call on Plumbtegrity again. Thank you, Dustin!

Robert S.

Super rude on the phone and dismissive. Both male and female don't have any manners. Please don't engage with them.