Plumbing The Bay

Ben C.

-(Very unprofessional, didn't return many many calls over three months of stringing me along, unable to have employees show up for job, and at the end threatened me without every doing any work)

Where to start, Joseph (the owner) was recommended to me by another plumber for a non-urgent repiping job.
-(Mid-March) He had an employee come out to scope the job who told me they could do the job and Joseph would be in touch re pricing and scheduling.
-A week goes by with no contact, I reach out to Joseph who doesn't respond.
-A week later, I follow up again since no response and Joseph tells me he needs to come out personally to see.
-March 29, he comes out and quotes me 10k for the job, I agree and ask him to schedule it.
-Over the next month I follow up to Joseph and his office and each time am told personally by Joseph that I am ""calendared in,"" and he's just away from his desk and needs to look when he gets back and will call me back. He does not.
-It's now Late April and I am still following up. Joseph does not respond to my many texts and -when I do catch him on the phone he saying I was calendared but gives a bevy of excuses. Some highlights:
-Crew didn't show up for work.
-Crew Moved to Washington.
-Crew moved to Peru
-I continue to follow up via texts/calls receiving no responses/more excuses.
-Finally, three months later (June 21) he says he found someone named Michael from his company who is going to do the job but needs to come out again.
-Michael comes out and totally unfamiliar with the job, says parts of the job are not possible and forgets that installation of a Sump Pump was part of the quoted price. Michael also mumbles under his breath about changing the price and that he would have to re-negotiate with Joseph.
-I ask Michael when he is able to do the job given it has been three months, he mumbles Saturday or Sunday. I ask which Saturday or Sunday and he says he doesn't know what day, he'd have to check with Joseph.
-I ask if it could be a day other than Saturday or Sunday, and he says it's not possible because he works for another company/job during the week and tells me that my young kids can just ""not go to the bathroom all day for two days.""
-I call Joseph and express my disappointment and that I am happy to have the job actually calendared and it can be very far out and I would just like a date and am open to Saturday or Sunday if that is all that's possible.
-He says ""he'd have to check with Michael and would give me a call back, and to stop talking to him right now or ""bad things"" are going to happen.""
-He didn't even have the courtesy to call or text back. He had his assistant text me on his behalf that he would no longer be willing to do the job.

Alex N.

Josef and his team are absolute the best. Always available and does the job the right way on a budget. I used them for my commercial large jobs. And now my personal brand new house. Wish every vendor/builder was like this!!!

Doug R.

PLUMBING THE BAY sucks! Theycharged my tenants $530 for 30 minutes work. Replacing a shower head and installing a $1 clamp to secure a loose water pipe. The tech was supposed to arrrive 2-4pm, and showed up at 6:30pm. The PTB technician said the owner Dimitri had lost 3 commercial accounts due to mismanagement, and I've ordered my property manager to never use them again.

Nik T.

Fantastic service and communication. Company followed up after work performed to confirm all went well. Highly recommend

Helen M.

My sink and the bathtub got clogged on a Friday night. The owner of a house called his plumber who took over an hour and couldn't do anything to fix it. The next day my dad contacted Joseph who immediately sent his guy in my area to come and fix it. He was at my place within 15 min and it took him 30 min to fix everything perfectly. He had all the needed equipment and was fast, efficient and super nice. Explained everything to me and instructed what to do to avoid the same problem from happening again. Amazing service, would recommend and use this plumbing company in a heartbeat. Thank you Joseph for organizing everything in a best possible way!

Azzi S.

Josef never fails to impress me, very knowledgeable about his work and always delivering quality work. I've used Plumbing The Bay for a gas line upgrade, a water heater replacement, and main sewage line re-lining with minimum excavation work. Great company!

Alexander S.

We wanted to replace an old hot water heater with a tankless system. Joseph came to our house and gave us an estimate right away which he honored. The workers who came to do the job were courteous and professional and our new system is working great! Thanks for all your help!

Irene M.

We had a serious problem, when water was going from the second floor to the first floor. It was not obvious, where the water was coming from, as there was no visible leak, only the ceiling on the first floor started to show damage.
Several plumbers came and wanted to open up the ceiling, which was a big project, disruptive for us and costly. When your company representative came, he determined the place of the leak, and followed up till complete resolution. Thank you Guys!!!

Vladimir K.

Guys from Plumbing the Bay are incredible. They were able to save so much money and frustration with silly answers from plumbing companies;
All others want to bill you first without even really knowing what would be a final bill. Usual phrase"" we will start and we will see...""
Guys trying to explain you everything and the most important do test upfront. I highly recommend to use this company at any plumbing occasions
Vladimir K.

Chance T.

I have used them several times for the motel I run. They have always provided excellent service at a reasonable price. I was really glad to find them because the company I used to use had become expensive and unreliable.