Plumbing Heating Paramedics

Mary D.

Called for emergency plumbing service on a Sunday afternoon. Was told I should get a call from a technician by 4pm. I never got a call from anyone. Waited all evening and night, had to call the office 4 times and still no service. So much for emergency response. will never call again

Cooper D.

Plumbing Paramedics performed an inspection on our plumbing after the rebuild of our new Old Town Design Group house which flooded due to an installation error by their contractor, BRS Mechanical (BR Schroeder and Sons).

Plumbing Paramedics were extremely professional and thorough and they explained everything in a way that was easy to understand. They also noticed that a flush valve had never been installed on our tankless water heater. Plumbing paramedics returned later and installed a flush valve and flushed our system for a great deal. I am grateful for their honest and quality work.

Carrie O.

BUYER BEWARE!! We called this company to assist with a leak in our shower. We had used them before and felt they were fair in their pricing. This time however, they gave an estimate of costs at nearly $2000 to repair a cracked valve. We were surprised at how high the estimate was. Feeling uneasy about the cost, my husband did a little research. He discovered that the valve had a free lifetime replacement warranty. My husband ordered the part from Delta and they shipped the valve to us free of charge. It cost us a little under $100 to repair the whole issue, including replacing the drywall we had to cut out to access the pipes. Needless to say, we felt they were less than honest in their estimate. Additionally, when the tech was in our home, he was commenting about our need to upgrade our water softener and HVAC systems for efficiency purposes, which are still running and in good repair.

After providing us the estimate, the tech never returned to pick up the tools he left at our home. He also didn't clean up the mess he created when he made additional cuts into our drywall when ""evaluating"" the cause of the leak. We cannot recommend this plumbing company. If I could give them zero stars, I absolutely would.

Carol J.

Had a block in the line from the house to the septic. Someone was to come out on Saturday. No one came. At 5 pm we called and was contacted back and told that someone would come Sunday. No one came. No one called. Unreliable in my book.

Matt M.

Started using PHP when we bought our house just for tune-ups and checks twice a year and they never let me down. We recently had a new HVAC and water softener installed by them all in one day and I was super impressed by their service! I already knew they were reliable, punctual, and professional, but the installations were the icing on the cake! Thanks PHP! Highly recommend!

Geoff M.

Update (Feb 2019): We just had to replace our furnace (20 years old) and we had PHP come out to give a quote. Ryan (the owner) came out and spent plenty of time with me to fully know what our needs were. In addition to replacing the furnace unit, we needed a big section of the duct work to be moved. He came up with some clever solutions for the ducting and a great offer on an efficient furnace. They guys were here quickly, did a very good job, kept the whole place clean and were out in just a few hours. We could not be happier! Such great people and service.

Krista W.

I will give them two stars because they got our drain running for one day. Emergency after-hours service is $109 even though the website doesn't really indicate that. It is $70 for a service call during business hours and then they refund the money if they need to use their machine which is $250 for an hour. We only got 40 minutes of the machine service and paid the $250. The technician indicated everything was running fine and we should be good going forward. The next day our same drain was backing up again. They want to start all over and charge another $250 even though we didn't get our full hour of service yesterday... I called a competitor and they're going to come out tomorrow and do our line with the camera inspection for $88, I guess I should have went with that in the first place.

Mitch R.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

Ed P.

Be careful about using these guys. They are pricey and do not stand behind their work. They performed a drain clean for me and within 2 weeks, the problem reoccurred. They refused to acknowledge that the problem might have been on their end and kept restating that they can't control what is flushed down the toilet. When they offered to bring a camera with them, it seems they could easily scope the line and determine the cause of the blockage and if it was incomplete work on their end or another issue. They refused to work with me and insisted on an additional $250 charge on top of the $450 already paid to come our and do the work that was not completed properly. Also they lost the check I gave them in payment for service.

Danielle B.

So happy this team was able to help me tonight!! Called because I came home to a hot house, just googled mapped HVAC and they came up as a 24 hour service so I called. Gave my information to the receptionist who promptly sent an email to her technician whom also promptly called me. Came out right away and fixed my AC!! Super friendly and super honest. I couldn't have picked a better company!! Definitely will be looking forward to having them back out to make sure everything else is working good on my units, and maybe repair some plumbing issues too!! Thanks for all the help!!