Plumbing Authority

Domingo R.

I've had to use Plumbing authority numerous times unfortunately but grateful for the hard work and top customer service that's always provided. Jacob is super knowledgeable, he gets the job done in a timely matter and he always cleans up after him self.

Christian A.

If I could give this company 10 stars I would! They have saved us from so many problems and will continue to be my prefered vendor. I manage a large apartment community and Plumbing Authority has been the one and only vendor that I call for all my plumbing needs. They have been my plumbers for more than 13 years. From Hydro Jetting my main lines, 100 gallon water heaters replacements, pressure valves, angle stops and to every other smaller jobs, they get out here quickly and the job is done extremely well.
Jacob and all the techs are professional and respectful to all our residents and staff. Brian, I appreciate you!

Andrea N.

I called Plumbing authority for plumbing emergency and Jacob arrived right away and fixed the issue in no time. He was very polite and friendly and was kind enough to give me a detailed explanation on the work he needed to perform. thank you again Jacob you did an amazing job!
I will definitely be recommending Jacob and plumbing authority.

Alex A.

Jacob outright refused to give me his name after he messed up but I managed to overhear it afterwards. I understand that accidents happen but you should probably own up to it and apologize (which he never did) instead of panicking and trying to hide from your error for fear of additional shame or embarrassment because it just looks all the worse and unprofessional now. Full story below.

I live in a large apartment complex that subcontracted this plumbing job out to ""Plumbing Authority"".

My mom passed away a month ago and we've avoided going into her room all that much while we've been grieving, so a pinhole leak developed unknown in her bathroom ceiling during that time period.

These guys showed up and somehow busted open a sprinkler line or something soon after starting their work.

Listen to the video included since the camera can't really pick up the water droplets but it sounded and looked like a full-on isolated shower being run through the hole in the ceiling in the picture attached.

This lasted for about 15 minutes straight. As soon as it happened, the guy in charge (Jacob) called our apartment's maintenance people and asked them to shut off the water line, then he ran out while cursing up a storm and had his apprentice (Tim?) try to plug it with his hands as much as possible.

The apprentice seemed nice enough but during his own panic he asked if he could borrow a container which had important documents in it to help catch the water (shouldn't they come prepared and have their own in case something like this happens?).

When they were both together again I asked them off-camera if I could get their names and they bizarrely straight up ignored me. I went ""Hello?"" and repeated the question, Jacob asked ""why"", and I said just in case to know who was responsible for the potential damage because I didn't want it coming back to us. He said ""technically I don't gotta give that to you boss"", so I confirmed that they were refusing to give me their names and the apprentice said ""I'm just listening to my boss, man.""

The leak stopped and still no towels to be found for the puddle of water seeping into the floor and carpet (again, should this not be a basic piece of equipment in this particular line of work?). I asked if they had any and they said the apartment's maintenance people would come take care of it once he finished the main job here (however long that would take).

Eventually someone in charge of the apartment's maintenance did come and assure us that we wouldn't be responsible for any damage and instructed Jacob how to proceed, to please ""make it look like you were never here"", and that after checking downstairs they also needed to go and vacuum/dry some part of the downstair neighbor's unit (ceiling and/or carpet) because it had leaked through.

As they were wrapping up and leaving, my little brother explained that the reason he was personally upset was because it was our recently deceased mother's bathroom which had remained sort of respectfully untouched, and again Jacob did not apologize or even offer condolences on a basic human level. All he said was something along the lines of ""Yeah that's why we tried to act fast and get the line shut off, and again it's 'against our company's policy' to give out our names so you just gotta go through the apartment management for any concerns."" If that's really ""company policy"" then why not mention it in between ignoring me and outright refusing to tell me? Not buying it.

I sincerely wouldn't have even gone through the trouble of leaving this review and left it purely at keeping records for liability purposes, but I can't stand people not owning up to their mistakes, especially in professional scenarios. Accidents happen and the leak itself didn't even have to be the biggest deal in and of itself; the real problem was how poorly the human side and accountability was handled in response.

Thanks for reading.

Michelle R.

The Plumbing Authority did an amazing job with a clogged drain that no one else seemed to be able to fix! Jacob and Carlos arrived quickly and were extremely professional, polite and efficient. Jacob clearly explained the problem and gave helpful tips on how to prevent it happening again. Plumbing problems are so stressful and Jacob and Carlos made the whole situation so much easier with their calm, professional demeanors. These guys deserve a raise!

Highly, highly recommend!

Shahrouz H.

Mark was absolutely exceptional! My neighbor referred me to them years ago and every time I use them I am super impressed. They returned my call within 5 minutes, mark came out within 1hr of call and did 2 repairs for me with 1hr way under what cost I was expecting...when does all that happen???

Kimber V.

Plumbing Authority has completed multiple plumbing jobs in my my home for a fraction of the cost of other plumbers in the SCV area. They are reliable and thorough with their work.

Hari G.

The area drain was clogged. The guy came and did snaking for 30 minutes and did the camera thing for another 30 minutes.. no repairs or any useful work done ... and they are sending a bill for $700. Horrendous guy.. don't even think about calling

Dave C.

Plumbing Authority saved me on several occasions at multi-million dollar residential/commercial properties in the San Fernando Valley. From water heater replacements, water pressure regulators or major plumbing repipe repairs. They are always there for me after hours and weekends.
Highly recommend!

Kerrie C.

This review is specifically for Jonathan.

I had a plumbing emergency overnight.
Jonathan was sent out and was just super understanding, helpful, and calming, considering I was pretty wound up and frustrated with my apartment complex.

He moved quickly and was really personable.

Just one of those dudes that had a professional and friendly manner which these days is less common.

Thanks Jonathan for getting me to work on time!