Plumb Professionals

D P.

Excellent, honest and affordable local plumbers. Loved that they showed up with a mask. They have come on calls and then told us we really didn't need them. Referred us to other great technicians for Heating and Cooling. Can't say enough about how good they are and they warranty their work.

J L.

Everything was great. Called to find and fix a leak within the wall/ceiling. Tech was on time and was able to find and fix it quickly.

Andrew M.

Quick, efficient, very friendly, did a great job, and very well-priced! I honestly can't think of even one negative thing to say. Whenever I need plumbing work, I'm going straight back to these guys.

Scott H.

Skilled, courteous employees who use quality materials and are able to complete the job in a timely manner. The price was good as well. Will be a repeat customer.

Ryan S.

Service from this company was excellent. The customer service agent was knowledgeable enough to understand the problem I was having so that he could send out the right plumber to the job. The plumber (Michael) contacted me en route to ask a few questions and give me an ETA. He was right on time, very personable, and perfectly professional. During the diagnosis, he asked a lot of smart questions, listened well, and assessed what the root cause of our dishwasher backflow issue could be. Most importantly, I did not feel patronized at any point in our conversation.

Michael checked the whole drainage system that has been getting clogged, made a proper adjustment, and tested the drain both before and afterwards. He was forthcoming about where his expertise resides and did not try to play the role of an expert dishwasher technician.

At the conclusion, we discussed pros and cons of alternatives (next steps) if raising the high loop did not resolve our issue: primarily further investigation with certified dishwasher technician vs. replacing the high loop with a siphon valve.

Bud D.

Their representative arrived on time and looked over my installation plans. He then quoted me numbers ranging from $500 to $1000 to install my laundry tub. This appeared to be very high.

He then left and a while later he sent me an email now quoting the job at $1500. I am not a plumber but this is an inordinate amount of money to do perhaps 2-3 hours of work, if that. There were very few materials involved, so it would appear that most of their charges were for labor. My lawyer does not get rates that high.

I was so discouraged that I returned the tub to Home Depot and will do without.

L D.

I have mixed feelings about my service call with Plumb Professionals. My appoint was between 9 am and 10 am. Erik arrived at 8:27 am (my smart home tracks everything!). Prompt, or even early, is a positive in my book. And their system sent me a text message at 8:17 am to let me know he was on his way.

Erik arrived and had a simple job of turning the thermostat up on my water heater. I had no plumbing issues and he jokingly agreed with me this would probably be the easiest job of his day. My credit card was charged at 8:44 am, so it took him less than 15 minutes if you subtract the few minutes he waited while my dog took a potty break outside and he typed notes onto his phone before charging me. My concern arose when he first told me the charge was $85 or $89 (I forget which). I'd already agreed through Yelp (thank goodness) that the cost was $59. I thought $59 was a bit high but agreed to it. $59 for $15 minutes is $236 an hour - a hefty hourly rate. Assuming the charge was $85, Erik attempted to charge an hourly rate of $340 to adjust a temperature on a hot water heater! That's outrageous. Of course I told him the agreed upon cost was $59 and he immediately adjusted and told me his boss had not communicated that price to him. My concern is that the company has folks in the field arbitrarily making up prices as they go. It's a horrible way to do business and will eventually catch up with you. I rated four stars for timeliness and an ok experience scheduling with the owner. I'm giving the benefit of the doubt on the pricing discrepancy this time. Should I ever use this company again, I'll continue my habit of confirming a price upfront and in writing whenever possible. Times are hard for businesses but also hard for consumers. Let's be reasonable and realize we're all in this together.

Volkan B.

Leo was very responsive and gave me the price for a water pressure tank. And got it installed in 4 days after Thanksgiving holiday. He also ordered the specific brand I asked for. Jonathan came by and installed the tank. He was very polite and kept the work place very clean and did a very good job. Couple days later I caught the PVC connection leaking in the basement which was unacceptable. If I was not home or on vacation or did not check, basement would have been flooded. For this type of jobs, I would recommend them to place a water leak sensor at least for a week, then go pick it up or ask customers to ship it back to them OR they can even sell the sensor to the customer (they are $10 on Amazon or a little higher if it is wifi). Some ppl would love to have piece of mind.
Anyways Leo and Jonathan were again very responsive and Jonathan came by in an hour to fix the leak. Overall it was a great experience (except the leak but accidents happen ). This is my 3rd plumbing company that I changed in 3 years, and hopefully will be the last, so I will definitely call them first for my future plumbing jobs.

John C.

I'm a repeat customer and a big fan of this business. They are very fast in response and do a great job with automated messages letting their customers know when they are on the way. Copies of invoices are sent electronically as well. My plumber for this visit was Michael. He was right on time, professional, and courteous. I don't see myself using any other company for my plumbing needs in the future. Well done.

Miranda L.

My shower suddenly stopped working and it seemed like it should be an easy fix (handle felt loose) but every other place I called quoted me $200-$380. I contacted Plumb on Sunday evening, Michael came out first thing Monday morning, and it was all fixed in under 20 minutes for less than $100. Communication was crystal clear before/during/after, the visit felt safe and fast (mask, booties, gloves, social distancing, and he had a spare part in his truck). Couldn't have asked for a better experience -- will absolutely be contacting them again for future repairs!