Plumb Perfect

Jason M.

Stan and his Team have now helped me out twice with a rental property in Burlington. They are quick to respond and were out to help within 48 hours. When others take days, if they even call you back, Stan and team were in and out efficiently. Prices are very reasonable and the work has been satisfactory on a toilet replacement as well as replacing water heaters. Stan is a character and his experience lends to strong opinions but I thoroughly enjoyed having him out. He went the extra mile to check in to make sure the hot water was hot enough for the tenants the next day. He also made sure I was more knowledgeable about my home's plumbing while he was working. All was appreciated.

I would definitely recommend him and plan to use him again in the future.

Orest B.

Stan did a great job. He made many suggestions on heat pumps and
solar panels. Did does not quit until the job is done, even if the original
new part he got was defective.

Bart W.

Like other reviews here, very similar experience of grossly unacceptable, unprofessional behavior. Lost house key, became mad when we said we were no longer comfortable with him doing the job given that clearly irresponsible behavior -- insisted it wasn't a big deal, and people lose things all the time. Tremendously misogynistic, completely rude and lied about what he supposedly had already done when confronted with his own action. At one point he told us he ""wanted nothing to do with people like us"" and told my spouse she was a ""mean, unkind person"" for not ""letting him"" complete the work despite losing the key that would admit him to the house to do it. After the fact, he sent us an unprompted text message saying that ""life is always easier and better when [he] refuses to work with generation x and the new millennials"" -- so if you were not born before the late 60's, you may be ineligible for his poor services, FYI.

Mac L.

My experience was bad enough that I just signed up for Yelp so that I could warn others about Plumb Perfect (Stanley). I ended up hiring someone to fix PlumbPerfect's mistakes.
*While charming at first, you'll quickly realize that he's unprofessional and highly, highly unreliable.
*Lots and lots of missed appointment and unfulfilled promises. It was absolutely maddening dealing with him.
*To make matters worse, the quality of his work is sub-par.

Scott N.

The person I spoke to was very rude. They must have a TON of business, because they obviously put no effort into customer service.
THEN they canceled my appointment at the last minute for some reason, without explanation. Really awful. So here I am, days later, no way to use my sink. ANY Plumbing service in the area would have to be better than these guys, by default. Save yourself a ton of trouble, avoid these guys like the plague.

John P.

If you are considering hiring Stan, don't!! Seriously, find another plumber or just go without water.

My rental property had a leak that was soaking the basement and my regular plumber was out of town. So I called Stan and one of his workers came out and spent an hour looking for the source of the leak. My tenant found it in minutes and pointed it out... it was painfully obvious. Then the tech left without doing anything. When I asked Stan why he refused to answer. Stan and the tech showed up the next day (tenant still without water at this point) and replaced the shutoff valve to the water line in the fridge. The tenant called and said that the leak was as bad as before. Stan came back the next day and patched a pin-hole in fridge waterline that he later told me was all dry-rotted. He just patched it. It takes 2-seconds to cut out the plastic line and splice in a new one... why would a plumber leave a rotten line in place AND not even tell me?

It turns out that there was nothing wrong with the shut-off valve that he replaced. The ""leaking valve"" really was a valve that had water running down on top of it from the fridge waterline. When the tenant describe what was wet, it was obvious that it could not be the valve.

So, I had the carpets cleaned as I did not want a moisture problem in the basement. Right after that my tenant calls and says that it is leaking again. So, I called someone else and they fixed it right away. But then I had to have the carpet clean yet again because Stan screwed up.

When I talked to Stan about the fact that he was at the house 3 times to fix a very simple leak and that I had someone else come in he became made that I did not call him again. I would be an idiot to call him again.

Then what followed was a series of texts and emails where he was insulting my manhood, was very condescending, rude and extremely unprofessional. It was like talking with a small child that was having a temper tantrum. He complained that it is really hard to find water leaks, which can be true but the basement ceiling is open, access to the valve and water lines is all exposed. Someone with almost no handyman skills could have dealt with this problem... but it is too complex for Stan. This is not me being a prick, this is what Stan told me.

He did shotty if not highly incompetent work, was horrible to deal with, then tried to over bill me. When I questioned why he was charging me 1 hour labor for a plumber and 1 hour for a mechanic for a job that would take 15-min for one person with basic skills (ie. me) to do, he got upset. I told him that I would gladly pay the 1 hour for the plumber but he needs to justify the mechanic. He said someone had to go shut the main water line. WTF!!!! You turn a knob!!! He could do that.

I am really sorry that my tenant had to go through all of that. He was great about it but for such a simple problem he was inconvenienced for days by having to turn the water off to the house and deal with the mess.

Basically, Stan does a horrible job, wildly incompetent, unprofessional and child-like. Plus he openly tries to rip you off. Sometimes, it is just better to go without water until a real plumber can arrive then it is to call Stan and still not have water and more damage.

Jordan H.

Stan might be a bit unique - but in my experience most of these guys are. We had about 7 quotes for our bathroom and his was very reasonable. They did a great job and they did it all while we were away on vacation so we came home to a finished product. If we ever redo our upstairs bathroom - we will almost certainly be using him and his team.

N L.

I had just moved to Burlington and was having some plumbing problems in the basement. I called Stan and upon arrival he informed me that he couldn't do the job as he didn't have the proper tools. He also told me that all the plumbing in my house was done wrong and that he would ""write me up a quote"" to fix it. He than called a friend who did have the tools to auger my line, and that friend told me that the line must be crushed somewhere so they would need to dig it up. They told me I had multiple problems and that I would need to have all my plumbing redone (which I was not told during the inspection). At the end of about 2 hours Stan and friend left me with plumbing that barely worked, and a bill for about $600. I was charged hourly for both men (even though Stan literally did nothing except call a friend and stand around). In less than a week the original problem was back, and I was recommended someone else (P and P Septic Services).

P and P came in and augured the line, told me that I did not in fact need all new plumbing, and the two men spent about the same amount of time I did with Stan. I now have working plumbing, and they only charged me $150. If I could give Stan a negative score I would, it feels pretty crummy knowing that I got ripped off so bad. Avoid ""Stan the Plumber"" at all costs.

Marin G.

Own a home that we rent and had new tenants moving in, we needed to have new dishwasher installed, bathroom faucet replaced, and leak in basement fixed.

Entire time that I dealt with Stan, I was never sure the job would get done right. Stan is a bit of a bully on the phone, he would cut me off when I was speaking, and he kept asking questions about the job though I answered them first time, so I wasn't sure if he understood or would do it right. Still, we were stuck.

We agreed on day to do work, Stan was 2.5 hours late, I had to call to see where he was. When he came, he called and asked ""Where did you get the dishwasher? It's a piece of crap."" ( It was brand new and was recommended model). He installed it but scratched our newly refurnished wood floor in the process.

With sink faucet, he called and said yet again ""What's wrong with it?"" I said it doesn't turn on easily and needs to have cartridge replaced which we bought and was there. He said ""I don't think that will fix it"" but when I asked what else could cause the problem he said he didn't know. I said change it anyway, he did, and that solved the problem.

So, I found Stan difficult, I had to repeat things, he was late, he kept questioning my instructions; what ever happened to the customer is right?

Stan charged us extra $22 to come over, he never mentioned this until he emailed the bill to us.

I paid him, told him the experience was negative and I wouldn't hire him again, he emailed back and said I was a pain in the ass! How's that for professionalism? I hope the job he did at least came out okay, but his attitude needs serious help.

P M.

Had our small master bath remodeled. A job that is going on it's 4th month of renovation, mainly because Stan rarely ever shows up to work.

The contractor who Stan hired to help with this project has been fantastic, and has done about 98% of the entire remodel. The remaining 2% of the work, done by Stan, the contractor has had to go back and fix. Stan does not come prepared with the appropriate tools, does not measure accurately before cutting into the wall, and did not correctly caulk the sink to the wall. Again, the contractor has been fantastic and has fixed all of these issues, and I would definitely hire him again.

I am so fed up with Stan's poor work ethic and craftsmanship. For the initial quote, he seemed like he knew what he was doing, and offered creative solutions, but in the process of working, he complains about how difficult the job is, even though he is rarely here working.

Stan also has tried to tell us that because of unforeseen issues, such as another layer of vinyl under the floor needing to be removed, that he will have to charge us more for his work. This is unacceptable, and it is not the only instance where he has tried to nickel and dime us for more money.

I would highly recommend using another bathroom remodel service, the finish product looks good, thanks to the hired contractor, but the lack of professionalism from Stan is far from worth the amount he is paid, especially for doing the least amount of work in a shoddy manner.