Plumb Masters

Mel R.

Wow! Honest, knowledgeable, and skilled plus great customer service. We recommend them to anyone based on our wonderful experience. Our yard line cracked, and we had to turn off the water. Plumb Masters was recommended to us by another great plumber since he was too booked up to help us right away. They came out very promptly, explained what was needed clearly, and even offered ways to make the job less expensive. Their work was expert and their communications courteous and kind throughout. We will use them again for sure!

Jonathan Z.

My garage ceiling was leaking so I called Blue Dragon plumbing, but they were too booked so Blue Dragon referred me to this business. HUGE MISTAKE!!!

The first person that came out charged me $265 for time, labor, estimation cost, and to replace a seal on the master bedroom toilet. He failed to check that this corrected the plumbing problem and soon after my garage ceiling was leaking again. Keep in mind this person was actually really kind and even repaired the drywall when he was done.

My wife called to ask the business to come back out. She spoke to the owner and he agreed to not charge for the second visit trouble shoot of the leak. However, the moment the person they sent to the job arrived he began to argue with my wife that he would not perform any inspection of the leak unless she agreed to pay for the inspection. My wife then calls the owner back and ask him to talk to his employee which happens, so the plumber decides to inspect the garage ceiling. He makes to sizeable holes in the drywall and proceeds to tell my wife he doesn't see an issue. He does find that the AC was the source of the problem and tells my wife she needs to call an AC repair man. Then to finish the visit he attempts to charge my wife $265 for the entire visit while doing nothing. Some how he leaves without her needing to pay anything due to the owner again telling the plumber to not charge. My wife does ask the plumber if he can repair the drywall but he explains that he cannot but the company has a second contractor that can do that. She ask if they can contact her to come out, but no one ever does so we have 2 massive holes wasting energy in our garage ceiling.

1 week later I get a call from a Mandy at their office that I owe $265 for the second visit. We have discussion, to say the least, that nothing was done on the second visit and my wife has handled this matter with the owner. Mandy agrees after speaking with the owner and apologizes for the clerical error and follows up with offering to have our drywall repaired. I never hear back from the company again.

Alyssa P.

We just moved into a new house and were having some issues with a leak. The plumber our landlord had put us in touch with did not return our calls. Plumb Masters set up an appointment for two days later.

The techs arrived promptly. I very much appreciated the way they took the time to explain each and every problem and possible solutions. Every single charge was explained and we gave our approval before they continued. The prices were extremely reasonable, they worked quickly, and were kind and helpful. We will definitely contact Plumb Masters for any further issues we have and definitely recommend them to everyone.

Chuck P.

Scam alert!

1) I got no prior notification there would be a NINETY DOLLAR diagnosis charge--not from the scheduler, not from the website. The plumber is the first person who told me about the fee. These fees, while being promoted by companies, are BAD for us consumers. The plumber simply has no skin in the game. If you come out to give me a bid and get nothing from it, you're motivated to earn my business, so more likely to give me a fair bid. When you're going to make $90 for 15 minutes of talking, there is no incentive for your company to give me a good bid. You could bid $9000 for a $100 job. What do you care? You're making your $90 if the customer declines. If I pay the $9000, you're super happy at all of the crazy-money you're getting. You can't lose, and you also know as a customer, I can't really seek several 'bids' at $90 a pop. With NO WORK being done, I would already be out $270. I'm penalized for taking bids. BAD BUSINESS! BAD PRACTICE!

2) Your actual bid of $700 for my very simple issue was extremely high. It's insultingly high. The technician tried to sell something I didn't need--a water hammer arrestor. Sounds like a cool, expensive part, and probably many people don't bother researching stuff, but it's 10 bucks at Home Depot. Installing it is a snap, but my research showed that part is only used if you have water hammer issues--which we clearly don't. After telling me the cost for what I wanted wasn't going to be very high, the technician went and talked on the phone in his van for 10 minutes before coming back and trying to sell the arrestor and the $700 for basic plumbing idea.

3) This experience with your company has made me feel like Plumb Masters is not an honest company and the plumbing industry has declined as a legitimate service industry company. I feel less safe to call a plumber for any service after this experience, and I think that's a bad thing for your industry and your company. I certainly won't be shy about sharing my experience with friends and family, with negative reviews where it matters, and by contacting whatever oversight body governs your industry. They need to know what's going on. My goal is to change your minds about how you do business. I hope to convince others how corrosive your policies are. Customers need to stop paying prices that are clearly gouging and STOP paying the bidding fee. You shouldn't have to pay for companies to give you bids for their service. It is THEIR cost of doing business--NOT YOURS!

I hope your company will reconsider your policies. Make/provide a good product, sell it for a fair price, stand behind your work. It's an old idea, but I think it was pretty good, and the industry is worse since abandoning it.

IF IT SEEMS DRAMATICALLY TOO EXPENSIVE, IT PROBABLY IS!

Kenneth C.

These guys deserve every star I can throw. Replaced 2 water heaters with 1 tankless water heater at the attic. Best customer experience throughout quotation, execution, follow-up, ... everything. You can tell that they want to grow by helping customers and thinking in customer's perspective.

Jeff B.

We needed our homeowner water shut-off valve replaced in a hurry. Maybe it was just the luck of the draw, but Plumb Masters showed up in less than 2 hours. They provided me a fair quote and got right to work. Turned out that the required work took far longer than expected. They did not seek to renegotiate the deal. They also identified that the water pressure to our home was far too high. This helped solve a long-standing riddle around why we'd had several water leaks within our home. I will use Plumb Masters again.

Susie M.

Michael and Andy were at my house within an hour!!! They were very nice. My problem was a challenge. They were very nice and very professional. I appreciated their work ethic and honesty. And I think the charges were very reasonable.

Karin O.

They were easy to get a hold of and schedule (I tried for a day to find a plumbing company before finding them). Really nice people and did the job perfectly!

Pancy L.

We had a plumbing emergency with a busted pipe and our water got shut off and couldn't get anyone to come out on a Sunday night until we were referred to Mark at plumb masters. Within an hour of calling plumb masters, mark was at our house and an hour later he had diagnosed and fixed our busted pipe. Mark was extremely helpful, professional, and knowledgeable. Next time I won't waste hours calling around and will just call Plumb Masters. Thanks again Mark!

Patty R.

Very courteous and timely. They were able to fix the issue with my hot water heater in a very efficient manner and reasonable price.